Win 11 Microsoft Print to PDF not working just for Snipping Tool and Photos


I

Ironside

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Hi All

Windows 11 Pro 23H2, OS Build 22631.3880.

If I create a snipping tool screenshot, or open an image file in Photos, then go to print, and print to Microsoft Print to PDF, it will create a 0KB file and then the application will crash.

Event viewer generates this error log:

Faulting application name: SnippingTool.exe, version: 11.2502.18.0, time stamp: 0x67c605f3
Faulting module name: WINSPOOL.DRV, version: 10.0.22621.3810, time stamp: 0x56f7c354
Exception code: 0xc0000409
Fault offset: 0x0000000000026596
Faulting process id: 0x0xBEF4
Faulting application start time: 0x0x1DBB9E2C1FBB380
Faulting application path: C:\Program Files\WindowsApps\Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe\SnippingTool\SnippingTool.exe
Faulting module path: C:\Windows\SYSTEM32\WINSPOOL.DRV
Report Id: 74a5eaef-3a37-47d7-ac33-c280d03efcb5
Faulting package full name: Microsoft.ScreenSketch_11.2502.18.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

I've tried a few different things:

sfc /scannow

net stop pooler > dism /Online /Disable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > dism /Online /Enable-Feature /FeatureName:"Printing-PrintToPDFServices-Features" /NoRestart > net start spooler

Uninstall and reinstalled the windows feature that adds Microsoft Print to PDF.



This is plaguing quite a few users at my work, so any advice appreciated!
 

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"Microsoft Print to PDF" is known to spool the "printing" process, i.e. relegate the "printing" duties to some low-priority background task. The latter might take its sweet time to generate the file. While the background task is working, the target file is seen as having size 0. This sometime takes quite a while, which often confuses people (i.e. the file continues to sit there with size 0, unopenable). But eventually the file will form properly and acquire proper non-zero size.

As for the crash... Could be a related but separate issue...
 

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I don't find a Print function in Photos so I open a Screenshot file in Paint and can print to PDF. There is a Photos Legacy available now in the Store.

My version of Photos:
1747654948412.webp
 

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Open the photo as a file in say Edge / firefox (use localhost or whatever as the URL in the browser --they can access local files) and then just print to PDF from the browser function --OK not a fix for the defect but a "working get_around". Also did you enable in "Programs and Features" the Print to PDF function -- it used to be default but not sure with all these various builds around.

Cheers
jimbo
 

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Try the Print function within Explorer itself...

9935.webp
 

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jimbo45 said:
Open the photo as a file in say Edge / firefox (use localhost or whatever as the URL in the browser --they can access local files) and then just print to PDF from the browser function --OK not a fix for the defect but a "working get_around". Also did you enable in "Programs and Features" the Print to PDF function -- it used to be default but not sure with all these various builds around.

Cheers
jimbo
Click to expand...
Print to PDF is enabled yep
 

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I use PDF24 Creator; it's more versatile then 'Print to PDF' (with all the associated tools) and its FREE!!
 

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Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.
Click to expand...
Can't help you there, I don't use either! Sorry 'bout that!
 

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    ASUS ROG Strix

  • At a glance

    Windows 11 Pro
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
  • ASUS VivoBook 'Lite' ~ Windows 11 Home
Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.
Click to expand...
I can print from Microsoft Photos just by clicking on the printer icon at top left.
Have you tried reinstalling Photos?
 

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Ironside said:
So this works, but I would like to know a solution for printing right from Microsoft Photos and Snipping tool.


Still on Windows 11 Pro 22631.3880.
Click to expand...
Hi Ironside,

Did you ever find a solution for this? I have a user experiencing a similar issue still with the latest version of Windows 11 and all updates.

Thanks
 

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bmcd613 said:
Hi Ironside,

Did you ever find a solution for this? I have a user experiencing a similar issue still with the latest version of Windows 11 and all updates.

Thanks
Click to expand...
If I remember, having this issue after an update a few months ago. Go to 'More Windows features' Screenshot 2026-02-17 083722.webp

I had to uninstall (clear the check box) MS Print to PDF, reboot then reinstall (check the box) MS Print to PDF.
 

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FWIW, recently my Print To PDF also stopped working, and none of the suggested fixes restored it. I get an error anytime I try to reinstall it.
 

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