Solved Win11 25H2 stuck on two updates - How to unstick them?


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cheaterslick

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On my Dell 14 Pro, after two or three tries, these updates are stuck:


Win 11 update error.webp


KB5087051 gives off an update failure and has a retry option. I went to the Windows Catalog to manually install it and it says it's not compatible with my system. Huh?

wincatalog.webp


But that's the proper version for my system.

~

KB5089549 I went to the Windows Catalog to manually install it and after about 20 minutes, it said it installed it successfully, but it keeps coming back into the update queue like it didn't and then gets stuck at 6% again and again, even after a couple of re-boots.

Any help would be most appreciated, thanks
 

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  • At a glance

    Windows 11 Pro 25H232GB
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    32GB

  • At a glance

    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)Intel Core Ultra 764GBIntel Integrated Graphics
    Operating System
    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Pro 14 - PC14250
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    Intel Core Ultra 7
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    64GB
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    Intel Integrated Graphics
    Hard Drives
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cheaterslick said:
On my Dell 14 Pro, after two or three tries, these updates are stuck:




KB5087051 gives off an update failure and has a retry option. I went to the Windows Catalog to manually install it and it says it's not compatible with my system. Huh?



But that's the proper version for my system.

~

KB5089549 I went to the Windows Catalog to manually install it and after about 20 minutes, it said it installed it successfully, but it keeps coming back into the update queue like it didn't and then gets stuck at 6% again and again, even after a couple of re-boots.

Any help would be most appreciated, thanks
Click to expand...
Hi again,

Have you tried this already?
www.elevenforum.com

Reset Windows Update in Windows 11

This tutorial will show you how to completely reset Windows Update components and policies to default in Windows 10 and Windows 11. Windows Update keeps Windows 11 updated by automatically downloading and installing the latest updates, drivers, and hotfixes released by Microsoft. Sometimes you...
www.elevenforum.com www.elevenforum.com
 

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    All Branches but Stable
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    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
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    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
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    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
OAT said:
www.elevenforum.com

Reset Windows Update in Windows 11

This tutorial will show you how to completely reset Windows Update components and policies to default in Windows 10 and Windows 11. Windows Update keeps Windows 11 updated by automatically downloading and installing the latest updates, drivers, and hotfixes released by Microsoft. Sometimes you...
www.elevenforum.com www.elevenforum.com
Click to expand...

Ooops, I should've mentioned that in my first post. Yes, I ran that batch file and the cmd screen came up like it should. When it ended, I re-booted it again and still the same results.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H232GB
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    32GB

  • At a glance

    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)Intel Core Ultra 764GBIntel Integrated Graphics
    Operating System
    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Pro 14 - PC14250
    CPU
    Intel Core Ultra 7
    Memory
    64GB
    Graphics card(s)
    Intel Integrated Graphics
    Hard Drives
    SanDisk PC_SN500S NVMe 1TB
    Browser
    Firefox, Brave
    Antivirus
    ESET
cheaterslick said:
Ooops, I should've mentioned that in my first post. Yes, I ran that batch file and the cmd screen came up like it should. When it ended, I re-booted it again and still the same results.
Click to expand...
It seems that you should maybe try to do a repair install using windows update.
It might take some time but it will put things back in order.

Settings>System>Recovery>Fix problem using windows update.
 

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System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
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    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
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    19V DC 6.32 A 120 W
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  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
OAT said:
It seems that you should maybe try to do a repair install using windows update.
It might take some time but it will put things back in order.

Settings>System>Recovery>Fix problem using windows update.
Click to expand...

Yeah, I'll try that later.

I hope it's not too disruptive.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H232GB
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    32GB

  • At a glance

    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)Intel Core Ultra 764GBIntel Integrated Graphics
    Operating System
    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Pro 14 - PC14250
    CPU
    Intel Core Ultra 7
    Memory
    64GB
    Graphics card(s)
    Intel Integrated Graphics
    Hard Drives
    SanDisk PC_SN500S NVMe 1TB
    Browser
    Firefox, Brave
    Antivirus
    ESET
cheaterslick said:
I hope it's not too disruptive.
Click to expand...
What do you mean?
It is a full blown re-installation with 2 or 3 reboots but none of your settings are changed.
 

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System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
I hope it doesn't do things like turn Bitlocker on, or reinstall OneDrive, or make me sign in using an account.

Those, I don't want to happen. :nope:
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H232GB
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    32GB

  • At a glance

    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)Intel Core Ultra 764GBIntel Integrated Graphics
    Operating System
    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Pro 14 - PC14250
    CPU
    Intel Core Ultra 7
    Memory
    64GB
    Graphics card(s)
    Intel Integrated Graphics
    Hard Drives
    SanDisk PC_SN500S NVMe 1TB
    Browser
    Firefox, Brave
    Antivirus
    ESET
Go to c:\windows\softwaredistribution folder and delete all subdirectories (not all will get deleted but that does not matter).

Then click windows update and all the stuck ones disappear.
 

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At a glance

Windows 11 Pro + Win11 Canary VM.I9 13th gen i9-13900H 2.60 GHZ16 GB solderedIntegrated Intel Iris XE
OS
Windows 11 Pro + Win11 Canary VM.
Computer type
Laptop
Manufacturer/Model
ASUS Zenbook 14
CPU
I9 13th gen i9-13900H 2.60 GHZ
Motherboard
Yep, Laptop has one.
Memory
16 GB soldered
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Integrated Intel Iris XE
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Realtek built in
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laptop OLED screen
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2880x1800 touchscreen
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Yep, got one
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Stella Artois (UK pint cans - 568 ml) - extra cost.
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Built in UK keybd
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Bluetooth , wireless dongled, wired
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900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
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Edge
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Defender
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Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
cereberus said:
Go to c:\windows\softwaredistribution folder and delete all subdirectories (not all will get deleted but that does not matter).

Then click windows update and all the stuck ones disappear.
Click to expand...
The batch file written by @Brink linked above performs that and it didn't work for him.
 

My Computers My Computers

System One System Two

  • At a glance

    All Branches but StableAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Stable
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
cheaterslick said:
I hope it doesn't do things like turn Bitlocker on, or reinstall OneDrive, or make me sign in using an account.

Those, I don't want to happen. :nope:
Click to expand...


An In-Place Upgrade doesn't do things like that. It just fixes whatever Windows things are already there.
It won't ADD anything.

Personally, I recommend Option Two, the ISO method.

www.elevenforum.com

Repair Install Windows 11 with an In-place Upgrade

This tutorial will show you how to do a repair install of Windows 11 by performing an in-place upgrade without losing anything. If you need to repair or create a new recovery partition or having problems with the Windows 11 operating system on your PC, and the usual solutions will not fix it...
www.elevenforum.com www.elevenforum.com
 

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  • At a glance

    Win 11 Home 26H2 26300.9818AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home 26H2 26300.9818
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1

  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
OAT said:
It seems that you should maybe try to do a repair install using windows update.
It might take some time but it will put things back in order.

Settings>System>Recovery>Fix problem using windows update.
Click to expand...

Yup, that one fixed it, alright.

Had to attempt this twice since it would get to 100% then loop back to 0% the first time. Another reboot and running it again, it reached past 100%, allowing the restart button to turn blue. Then after it was fixed, those two hanging updates cleared itself from the pending status.

Thanks to everybody who helped out. I most appreciate it!

-
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H232GB
    OS
    Windows 11 Pro 25H2
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface Pro
    Memory
    32GB

  • At a glance

    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)Intel Core Ultra 764GBIntel Integrated Graphics
    Operating System
    Windows 11 Pro 25H2 Pro (OS Build 262000.9711)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Pro 14 - PC14250
    CPU
    Intel Core Ultra 7
    Memory
    64GB
    Graphics card(s)
    Intel Integrated Graphics
    Hard Drives
    SanDisk PC_SN500S NVMe 1TB
    Browser
    Firefox, Brave
    Antivirus
    ESET
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