Windows 11 and Outlook 2024 (Part of Office 2024)

mattgod69 · Mar 31, 2026

I have a slightly odd and annoying issue in that Outlook 2024 (part of Office 2024 - not the free desktop product) will not display images when first started. Closing and restating the program does not work. Running as an administrator does not work. The only thing that seems to work is restarting the PC, whereupon it is fine.

I have obviously unchecked the Trust Centre boxes, disabled enhanced security etc. Disabling add-ins and turning off AVG makes no difference.

I cannot believe I am the only one with this issue. It is only happening on one of my PCs, the others are similar config (setup and programs etc) and they are fine.

If anyone has any ideas it would be greatly appreciated.

Matt

Try3 · Mar 31, 2026

Matt,

Perhaps Office repair will help.
Repair an Office application - MSSupport

I have not seen a report of your problem before. I don't know if this will help or not.
Open Outlook in Safe mode - MSSupport

And this seems far too drastic.
Download and install or reinstall Office - MSSupport

Best of luck,
Denis

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mattgod69 · Mar 31, 2026

Hi Denis

Thank you for the message... i have previously tried office repair, this does not work.

Regards.

Matt

Hornblower409 · Mar 31, 2026

mattgod69 said:
[Classic Outlook 2024] will not display images when first started .. only thing that seems to work is restarting the PC
I have obviously unchecked the Trust Centre boxes, disabled enhanced security etc. Disabling add-ins and turning off AVG makes no difference.

Please excuse me for covering the same ground again, but just to be sure:

1 -- You are talking about Links in an email that pull images from a web site. Not embedded images. Pics that were copy/pasted into the email body by the sender.

2 -- Your Trust Center Settings are:

3 -- You do NOT see a "Click here to download pictures ..." header on any messages containing links to images?

4 -- Do I understand the sequence right?

4A -- Boot up the PC. Open Outlook - Images display.
4B -- Close Outlook. Open Outlook - Images do NOT display.
4C -- Restart the PC. Open Outlook - Images display.

5 -- If you open an email that should display pictures but doesn't and Forward it, do you get a warning?

Hornblower409 · Mar 31, 2026

The only test I can think of is a new Outlook Profile. But that doesn't make any sense if a reboot clears the block. If your Profile was corrupted, a reboot wouldn't make any difference.
Create an Outlook profile - Microsoft Support

Hornblower409 · Mar 31, 2026

When images are not being displayed - Do you see an "image placeholder Red X", or nothing at all where the image should be?

Hornblower409 · Mar 31, 2026

I'm grasping at straws here, but - Close Outlook. Open Task Manager. Are there still any outlook.exe processes running?

mattgod69 · Apr 1, 2026

Hornblower409 said:
Please excuse me for covering the same ground again, but just to be sure:

1 -- You are talking about Links in an email that pull images from a web site. Not embedded images. Pics that were copy/pasted into the email body by the sender.

2 -- Your Trust Center Settings are:

View attachment 167405

3 -- You do NOT see a "Click here to download pictures ..." header on any messages containing links to images?

View attachment 167406

4 -- Do I understand the sequence right?

4A -- Boot up the PC. Open Outlook - Images display.
4B -- Close Outlook. Open Outlook - Images do NOT display.
4C -- Restart the PC. Open Outlook - Images display.

5 -- If you open an email that should display pictures but doesn't and Forward it, do you get a warning?

View attachment 167407

Thank you for the message.

To answer your questions:

1. correct, I am talking about links in an email or pull images from a website, not embedded images.

2.correct.

3. No, the message click here to download pictures does not appear.

4. no, the sequence is, boot up PC, open outlook - images do not display. close Outlook, restart PC (if you shut down and boot again images do not display), open outlook - images appear.

5. actually not tried that. I will find out and report back.

Many thanks.

Matt

mattgod69 · Apr 1, 2026

Hornblower409 said:
When images are not being displayed - Do you see an "image placeholder Red X", or nothing at all where the image should be?

View attachment 167410

Thank you for the message. I see the image placeholders like your image.

Regards.

Matt

mattgod69 · Apr 1, 2026

Hornblower409 said:
The only test I can think of is a new Outlook Profile. But that doesn't make any sense if a reboot clears the block. If your Profile was corrupted, a reboot wouldn't make any difference.
Create an Outlook profile - Microsoft Support

Thank you for the message. I have tried this, this does not work.

Regards.

Matt

Hornblower409 · Apr 1, 2026

mattgod69 said:
no, the sequence is, boot up PC, open outlook - images do not display. close Outlook, restart PC (if you shut down and boot again images do not display), open outlook - images appear.

So your Outlook acts differently after a "Cold Boot" (starting from power off) than it does after a "Warm Boot" (restart without power off)?

Google AI has a couple of suggestions that seem reasonable:

[AI GENERATED]

1 -- Disable Windows Fast Startup
https://www.windowscentral.com/how-disable-windows-10-fast-startup

Theory is that this is about the only real difference between a Cold Boot and a Warm Boot.

2 -- Adjust "Encrypted Pages" Security Setting
How to get the pictures to download when settings are correct in Outlook Classic - Microsoft Q&A

Not so sure about this one. But there are reports from users that have all the Outlook image settings correct and still don't see images.

Hornblower409 · Apr 1, 2026

If you want to explore some of the less reasonable sounding suggestions, here's the prompt I used for the Google AI

Classic Outlook for Windows. After doing a Cold Boot (starting with Power Off) Outlook does not display images from links in an email. After a Warm Boot (Restart without the power being removed) it displays the images from links. When it is not displaying images from links it does show the "Red X Image Placeholder" but does not have the "Click here to download pictures ..." header. All Trust Center settings and other possible restrictions on displaying images from links are set correctly to always show images.

Try3 · Apr 1, 2026

Hornblower409 said:
Theory is that this is about the only real difference between a Cold Boot and a Warm Boot.

No, there can be other observed differences.

Just for example, when I have a particular problem with audio distortion, even with Fast start off,

- If I merely restart, the problem might continue, whereas

- If I shutdown then start again, the problem stops.

All the best,
Denis

mattgod69 · Apr 2, 2026

Interestingly, this AM the PC was ok from a cold boot. So whilst it nearly always happens and a reboot is necessary, it is not every time.
this
Regards.

Matt

mattgod69 · Apr 3, 2026

Images were not showing from a cold boot this am..... if i forward the image (with blocked image in), the image is showing ok.....

mattgod69 · Apr 3, 2026

Hornblower409 said:
Please excuse me for covering the same ground again, but just to be sure:

1 -- You are talking about Links in an email that pull images from a web site. Not embedded images. Pics that were copy/pasted into the email body by the sender.

2 -- Your Trust Center Settings are:

View attachment 167405

3 -- You do NOT see a "Click here to download pictures ..." header on any messages containing links to images?

View attachment 167406

4 -- Do I understand the sequence right?

4A -- Boot up the PC. Open Outlook - Images display.
4B -- Close Outlook. Open Outlook - Images do NOT display.
4C -- Restart the PC. Open Outlook - Images display.

5 -- If you open an email that should display pictures but doesn't and Forward it, do you get a warning?

View attachment 167407

Images were not showing from a cold boot this am..... if i forward the image (with blocked image in), the image is showing ok..... but there are no warnings....

Hornblower409 · Apr 3, 2026

mattgod69 said:
Images were not showing from a cold boot this am..... if i forward the image (with blocked image in), the image is showing ok

I am sorry. But I'm out of ideas. All I can suggest is that you try to get help from some other sources.

Post your question on the Microsoft Q&A Forum:
Sign In | Microsoft Learn
(Please put a link to your Q&A post here, so the rest of us can follow)

Contact Microsoft Support:
From Outlook do Help -> Contact Support

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