Solved Windows 11 audio issue


Karen

Active member
Local time
8:48 AM
Posts
54
OS
Windows 11
Hi,

I upgraded from Windows 10 to Windows 11 and I noticed recently that my audio driver (Realtek High Definition Audio) keeps uninstalling itself and I have to reinstall it upon every logout, restart or even when I'm watching something. It's gotten worse and happens a few times a day now.

Initially I thought there was some software conflict. But software I have installed include: 3uTools; Microsoft Office; OpenShot Video Editor; iTunes; Google Chrome; Firefox; Telegram; Pot Player; Internet Download Manager; uTorrent and WhatsApp. Virtually nothing out of the ordinary.

Drivers I have installed come directly from Lenovo website.

First time I experienced this I looked for online solutions for almost 5 hours until the above (Realtek High Definition Audio) fixed the issue but that didn't hold long.

Is there a permanent fix?

Thank you.
 
Windows Build/Version
Windows 21H2 (OS Build 22000.282)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Install the audio driver from Realtek website to see problem resolves.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Hi,
Yeah I installed mine from asus website for my mother board for win10 since there wasn't one for win-11 yet
It doesn't show up in action center but is on the start all apps list and will open from there so it's not uninstalling as you say

You get any warning installing it
I found on one computer install apps from anywhere wasn't a default setting like on win-10 and two other win-11 upgrades
So go to settings/ all apps and at the top make sure it state allow app download from anywhere.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
Install the audio driver from Realtek website to see problem resolves.

Tried that but like I said, it fixes the problem temporarily. It uninstalls automatically when I restart, log out or even right in front of my eyes suddenly the sound goes away.

Sometimes I even have to install the driver TWICE to get it to work. First I have to uninstall all audio drivers from Device Manager, Shift + Delete the Realtek folder from C:\Program Files (x86) directory and then install the driver.

Do you think reinstalling an updated Windows 11 would solve the problem?
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Hi,
Yeah I installed mine from asus website for my mother board for win10 since there wasn't one for win-11 yet
It doesn't show up in action center but is on the start all apps list and will open from there so it's not uninstalling as you say

You get any warning installing it
I found on one computer install apps from anywhere wasn't a default setting like on win-10 and two other win-11 upgrades
So go to settings/ all apps and at the top make sure it state allow app download from anywhere.

I think I get the gist of what you're saying.

No, no warning shows up but the setup process restarts the laptop which is normal.

All else is OK.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
You should install updates also do you see error message at Device Manager?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I think I get the gist of what you're saying.

No, no warning shows up but the setup process restarts the laptop which is normal.

All else is OK.
Hi,
Indeed my system restarted twice.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
You should install updates also do you see error message at Device Manager?

Windows 11 automatically does that. I mean I get notifications that updates have been downloaded and I have to restart for them to be installed and it takes some time when I restart the laptop.

An no, aside from the yellow error sticker next to the audio driver's icon.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Double-click the Audio driver at Device Manager and from device status give us the error code.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Hi,
One thing
After you download the driver
Right click it and select properties
If there is a unblock box showing use it and apply/ save.

Then extract all and run setup.exe
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
Hi,
One thing
After you download the driver
Right click it and select properties
If there is a unblock box showing use it and apply/ save.

Then extract all and run setup.exe

I've tried that, too. But after extraction, the setup file doesn't even open. :crys:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
I've tried that, too. But after extraction, the setup file doesn't even open. :crys:
Hi,
Take a screen shot of all the files that show after extracting all
Switch to details view.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
Hi,
One thing
After you download the driver
Right click it and select properties
If there is a unblock box showing use it and apply/ save.

Then extract all and run setup.exe
Thank you for pointing this out. It says that it doesn't recognize a speaker at all.

But right now, the audio works and I'm sure it will go away again. Once that happens, I will copy the error code here.

Thanks again.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Hi,
If it doesn't open antivirus / defender is blocking it.
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
2345yu.jpg

Here are the 2 files that don't run.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Hi,
If it doesn't open antivirus / defender is blocking it.

No kind of malware detection software is installed except Windows Defender itself which flags nothing.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Hi,
Setup.exe is all you run from there
The other two are for inside realtek app menus
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
Hi,
Setup.exe is all you run from there
The other two are for inside realtek app menus

Yes, that's how I install the drivers. I can install it and it works, the problem which emerged suddenly a few days ago, is that it uninstalls itself after working properly for a few hours.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo IdeaPad L340
    CPU
    Intel Core i7
    Memory
    8GB DDR4 | 256GB SSD + 1TB HDD
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 (4GB GDDR5)
Hi,
Can you link to the driver download page ?
 

My Computer

System One

  • OS
    Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acer 17" Nitro 7840sn/ 2x16gb 5600c40/ 4060/ stock 1tb-os/ 4tb sn850x
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    2-WD-sn850x 4tb/ 970evo+500gb/ 980 pro 2tb.
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro
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