windows 11 fresh install - pc or lcd monitor will not sleep, other upgraded partition it does? msi z490


markm75

markm75

Member
Local time
4:01 PM
Posts
8
OS
windows 11
I have two partitions, one i did an upgrade to win 11, the other is fresh.

On the fresh one, the lcd monitor will not shut off.

Things i've tried:

Setting nic to wake on magic packet only. Setting it to disable wake timers. Disabling hybrid sleep. Ran powercfg /requests and /lastwake (nothing shows up as in use)

Also did msconfig bare startup, same deal.

Nothing changes as far as whats plugged in between testing the upgraded vs fresh.
I also pulled every usb from the machine and disabled all usb related dev manager drivers, no go.

I'm out of ideas. Anyone else ran into this?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    na
    CPU
    i9-10900k
    Motherboard
    msi z490
    Memory
    F4-4000C17D-32GTRSB
    Graphics Card(s)
    evga 3080 ftw3
    Monitor(s) Displays
    sony x800d
    Screen Resolution
    3840x2160
    Hard Drives
    SSD Nvme's
    PSU
    380 watt seasonic gold
    Cooling
    nzxt triple fan water cooled
Video drivers?
 

My Computer

System One

  • OS
    windows11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo x220
    CPU
    i5 2520m
    Motherboard
    lenovo
    Memory
    6gb
    Sound Card
    echo indigo DJx
    Screen Resolution
    1366 x 768
    Hard Drives
    250 gb Samsung SSD
    Browser
    edge
    Antivirus
    defender

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    na
    CPU
    i9-10900k
    Motherboard
    msi z490
    Memory
    F4-4000C17D-32GTRSB
    Graphics Card(s)
    evga 3080 ftw3
    Monitor(s) Displays
    sony x800d
    Screen Resolution
    3840x2160
    Hard Drives
    SSD Nvme's
    PSU
    380 watt seasonic gold
    Cooling
    nzxt triple fan water cooled
All motherboard manufacturers chipset drivers installed? Monitor .inf file installed?
No hardware specs in your computer showing so can't help much more.
 

My Computer

System One

  • OS
    windows11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo x220
    CPU
    i5 2520m
    Motherboard
    lenovo
    Memory
    6gb
    Sound Card
    echo indigo DJx
    Screen Resolution
    1366 x 768
    Hard Drives
    250 gb Samsung SSD
    Browser
    edge
    Antivirus
    defender
pillboxhunter said:
All motherboard manufacturers chipset drivers installed? Monitor .inf file installed?
No hardware specs in your computer showing so can't help much more.
Click to expand...
I've not had to do a monitor.inf file in many years. I updated my hardware specs. Im using a sony x800d

Again everything worked fine with all things plugged in in windows 10, then upgraded win 10 to win 11 initially, that also worked fine.

So on a new partition (and now tried it over again on one more to be sure), sleep on the screens just never times out. No errors, no powercfg things keeping it awake, nothing.

All peripherals were also unplugged and also disabled in bios to rule that out.

I ran a chipset updater from a few years ago to see if it would help, no change. MSI doesnt seem to have a newer one in their list of downloads.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    na
    CPU
    i9-10900k
    Motherboard
    msi z490
    Memory
    F4-4000C17D-32GTRSB
    Graphics Card(s)
    evga 3080 ftw3
    Monitor(s) Displays
    sony x800d
    Screen Resolution
    3840x2160
    Hard Drives
    SSD Nvme's
    PSU
    380 watt seasonic gold
    Cooling
    nzxt triple fan water cooled
Boot the Win 11 upgrade partition (the one that puts the monitor to sleep) and export all the drivers with this command:
DISM /online /export-driver /destination:x:\Drivers

Then boot the clean install Win 11, open Device Manager and start updating the drivers that you think mat be causing the problem (Display Adapter and Monitor). Use search my device and point it at the folder of drivers created above.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP / Spectre x360 Convertible 13
    CPU
    i5-8250U
    Motherboard
    83B9 56.50
    Memory
    8GB
    Graphics Card(s)
    Intel(R) UHD Graphics 620
    Sound Card
    Realtek High Definition Audio(SST)
    Screen Resolution
    1920 x 1080
    Hard Drives
    Toshiba 256GB SSD
    Internet Speed
    500Mbps
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender
markm75 said:
I ran a chipset updater from a few years ago to see if it would help, no change. MSI doesnt seem to have a newer one in their list of downloads.
Click to expand...
Which chipset driver version do you have currently installed?

If you did not download and install the driver manually from MSI site, then your system will run MS default one and most MB features will not work, including any driver update assistant software.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.5189 (Release Channel) / Linux Mint 22.1 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.5189(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
SlicEnDicE said:
Which chipset driver version do you have currently installed?

If you did not download and install the driver manually from MSI site, then your system will run MS default one and most MB features will not work, including any driver update assistant software.
Click to expand...
Currently its Intel-10.1.18295.8201 I also tried a slightly newer one (mid 2021 i think that i managed to find), either way same difference. The 8201 is from the msi site i believe.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    na
    CPU
    i9-10900k
    Motherboard
    msi z490
    Memory
    F4-4000C17D-32GTRSB
    Graphics Card(s)
    evga 3080 ftw3
    Monitor(s) Displays
    sony x800d
    Screen Resolution
    3840x2160
    Hard Drives
    SSD Nvme's
    PSU
    380 watt seasonic gold
    Cooling
    nzxt triple fan water cooled
Quandary said:
Boot the Win 11 upgrade partition (the one that puts the monitor to sleep) and export all the drivers with this command:
DISM /online /export-driver /destination:x:\Drivers

Then boot the clean install Win 11, open Device Manager and start updating the drivers that you think mat be causing the problem (Display Adapter and Monitor). Use search my device and point it at the folder of drivers created above.
Click to expand...
Oh man, i never realized this could be done.
Unfortunately late last night i deleted the old upgraded one, i guess i could try to restore it to another drive somewhere (or even a vm if thats possible) and export the drivers. Its in tibx format right now though.
 

My Computer

System One

  • OS
    windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    na
    CPU
    i9-10900k
    Motherboard
    msi z490
    Memory
    F4-4000C17D-32GTRSB
    Graphics Card(s)
    evga 3080 ftw3
    Monitor(s) Displays
    sony x800d
    Screen Resolution
    3840x2160
    Hard Drives
    SSD Nvme's
    PSU
    380 watt seasonic gold
    Cooling
    nzxt triple fan water cooled
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