Windows 11 login issues(corp connected machine)


MikeCalgary

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Windows 11
Anyone experiencing this at work ? We use Intune he affected laptop are both HP G9. No issues last week. Machines have been patched recently. Thought it might be KB5072033. Anyone else seeing this ? I can provide more details if possible. I fixed one user who was local by logging in as myself then deleting the three temp profile folders it tried to create. Ran chkdsk found a rubbish ton of errors. Cleaned those reboot and then the user could login.
 

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Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
lenovo
If you can't log in because your user profile is corrupt, you normally reboot, login to your temp account, launch regedit, head to: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList, look up the user profiles listed there and you will see two of them, one the temp account you're on and one that's your user profile that's stored with a bak. extension.
Delete the other one, remove the bak. from your user profile and click and set State to 0. Find RefCount and set to it 0 and if it doesn't exist, create it as a D32 word value and set to it 0. Close the registry editor and reboot your PC. You should be able to login in again to your user profile.
 

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    Windows 11 Education For 25H2Intel® Core i7 5500u8 GBIntel HD Family Graphics 5500 AMD Firepro 4150M
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    Windows 11 Education For 25H2
    Computer type
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    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
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    8 GB
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    HP Zbook G4
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    Xeon 1535m v6
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    HP
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    32 GB
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    AMD Quadro Pro 4100
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    Custom self build
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    Intel i7-8700K 5 GHz
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    ASUS ROG Maximus XI Formula Z390
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    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
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    Microsoft Defender
In addition to the fixes outlined above to help identify the cause what endpoint protection software is in use (AV)? In my experience the root cause of this stems from a given users registry hive file (C:\Users\<username>\NTUSER.dat) being locked up by some process on a system. That process tends to EPP/AV products that take took long scanning the hive file which results in Windows creating a temp profile.
 

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Linux Mint
OS
Linux Mint
Computer type
Laptop
Manufacturer/Model
System76 Lemur Pro
Your user profile isn't really gone, its backed up and you can't access it in that configuration. You have to delete the temp user profile and reenable your user profile to login to it again.
 

My Computers My Computers

  • At a glance

    Windows 11 Education For 25H2Intel® Core i7 5500u8 GBIntel HD Family Graphics 5500 AMD Firepro 4150M
    OS
    Windows 11 Education For 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics 5500 AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender
  • At a glance

    Windows 11 Pro For Workstations 25H2Xeon 1535m v632 GBAMD Quadro Pro 4100
    Operating System
    Windows 11 Pro For Workstations 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender
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