windows 11 Outlook Sign-in required. Click Sign in to resolve


Simkin

Simkin

Well-known member
Local time
11:07 PM
Posts
6
OS
Windows 11 Pro
So this has started happening lately.

I get access denied, i click sign in. 5 seconds later or 30 seconds later its back again, have to repeat it over and over. Sometimes i can browse my email for a while, then suddenly i get access denied which can either go away by itself after 1-2 seconds or i need to click sign in. When clicking sign in, i do not have to write my password, have never gotten any password login on this Outlook (New) mail.

Have tried removing and adding email account.
Tried changing my Windows/account password
Tried removing windows credential related to my account.

In default apps i see two Outlook apps
 

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Last edited:

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    Windows 11 ProIntel Core i9-13900KG.Skill Trident Z5 RGB 48GB 8200MhzNVIDIA RTX 5090 FE
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Which flavour of Outlook?
 

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    300MBs
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    ASUS RT-AC87U Router

  • At a glance

    25H2 26200.50748GB
    Operating System
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    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
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Rollback_Jockey said:
Which flavour of Outlook?
Click to expand...
That’s what it has come to, that’s for sure. It would certainly help if they were identified by something, like a flavour, would make discussions so much easier.
 

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    OS
    Windows 11 Pro 25H2 Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
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    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
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    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
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    All over the place
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    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
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    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.8655 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
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    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
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    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.8655 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Since OP has installed both, uninstalling one of them might help.
Presumably they are both running and thus causing the issue.
 

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Home26H2CanAMD Ryzen 5 8600G (07/24)2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200...ASROCK Radeon RX 6600 Challenger D 8G @48FPS ...
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AMD Ryzen 5 8600G (07/24)
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Chair: Huzaro Force 4.4 Grey Mesh (05/24)
Notifier: Xiaomi Mi Band 9 Milanese (10/24)
FlexCore USB-C 3.2 Gen 1 (M) to LAN (F) (08/25)
Its the "New" Outlook.

You have Microsoft Outlook Version 1.2024.313.100 (Production).
Client Version is 20240315003.10 .

How do i uninstall the "old" version? Can figure it out.
It seems i can only uninstall the New version.
 

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My Computers My Computers

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  • At a glance

    Windows 11 ProIntel Core i9-13900KG.Skill Trident Z5 RGB 48GB 8200MhzNVIDIA RTX 5090 FE
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    NVIDIA RTX 5090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    Logitech G815
    Mouse
    G9x, G305LS, G502LS, G703, G903LS, GPX Superlight 2, Viper Ultimate CB2077, Basilisk V3 35K, DAV3 Pro, Turtle Beach Kone II Air + Kone XP Air, M65 Ultra WL, Ironclaw WL, Dark Core Pro SE, Darkstar, Harpoon WL, Gladius III Aimpoint, Keris II Origin, Harpe Ace Extreme, Aerox 3 2022 WL, Aerox 5 WL, Model D WL, Cherry Xtrfy M50 WL, Cougar Surpassion RX
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC

  • At a glance

    Windows 11 HomeAMD Ryzen 9 7900G.Skill Trident Z5 NEO 32GB 6000MhzNVIDIA RTX 5070 FE
    Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    NVIDIA RTX 5070 FE
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+226TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Keyboard
    Logitech K360
    Mouse
    Logitech M545
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Simkin said:
Its the "New" Outlook.

You have Microsoft Outlook Version 1.2024.313.100 (Production).
Client Version is 20240315003.10 .

How do i uninstall the "old" version? Can figure it out.
It seems i can only uninstall the New version.
Click to expand...
There's the newest Outlook in Office 2024, Outlook the crap store app or Outlook web,

2024 can be removed via the control panel, Store version via the store, online version you can simply just not visit.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Enterprise 25H2 26200 7462Intel XEON E5-2699 v364GB Teamgroup UD4-3600NVIDIA GeForce GTX 1080 Ti
    OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router

  • At a glance

    25H2 26200.50748GB
    Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
Rollback_Jockey said:
There's the newest Outlook in Office 2024, Outlook the crap store app or Outlook web,

2024 can be removed via the control panel, Store version via the store, online version you can simply just not visit.
Click to expand...

It appears im using the Store version, i can toggle off the "New outlook" switch, then it seems like im back to the Office 2019 version

I cannot find any way to uninstall anything else than this version.

So i have in installed apps:
Outlook NEW (which can be uninstalled)
Mail and Calendar (which also can be uninstalled)

In Default apps i have:
Outlook (Cannot be uninstalled)
Outlook NEW (Cannot be uninstalled)

What a mess!

I also have Office 2019 installed... Can this be the culprit?

It seems like everytime im gonna read new incoming mail, i get this sign in/access denied message

I apparantly have two version
Office 2019 and the Store version, here they are - side-by-side
 

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My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-13900KG.Skill Trident Z5 RGB 48GB 8200MhzNVIDIA RTX 5090 FE
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    NVIDIA RTX 5090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    Logitech G815
    Mouse
    G9x, G305LS, G502LS, G703, G903LS, GPX Superlight 2, Viper Ultimate CB2077, Basilisk V3 35K, DAV3 Pro, Turtle Beach Kone II Air + Kone XP Air, M65 Ultra WL, Ironclaw WL, Dark Core Pro SE, Darkstar, Harpoon WL, Gladius III Aimpoint, Keris II Origin, Harpe Ace Extreme, Aerox 3 2022 WL, Aerox 5 WL, Model D WL, Cherry Xtrfy M50 WL, Cougar Surpassion RX
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC

  • At a glance

    Windows 11 HomeAMD Ryzen 9 7900G.Skill Trident Z5 NEO 32GB 6000MhzNVIDIA RTX 5070 FE
    Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    NVIDIA RTX 5070 FE
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+226TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Keyboard
    Logitech K360
    Mouse
    Logitech M545
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Think i have this more clear now;

I have the original Windows 11 mail app which i can toggle to Outlook NEW
and i also have the Office 2019 Outlook which can also be toggled to Outlook NEW

Both was set to toggle Outlook NEW, i have now toggled the Office 2019 version back, so gonna see if that helps.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-13900KG.Skill Trident Z5 RGB 48GB 8200MhzNVIDIA RTX 5090 FE
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    NVIDIA RTX 5090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    Logitech G815
    Mouse
    G9x, G305LS, G502LS, G703, G903LS, GPX Superlight 2, Viper Ultimate CB2077, Basilisk V3 35K, DAV3 Pro, Turtle Beach Kone II Air + Kone XP Air, M65 Ultra WL, Ironclaw WL, Dark Core Pro SE, Darkstar, Harpoon WL, Gladius III Aimpoint, Keris II Origin, Harpe Ace Extreme, Aerox 3 2022 WL, Aerox 5 WL, Model D WL, Cherry Xtrfy M50 WL, Cougar Surpassion RX
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC

  • At a glance

    Windows 11 HomeAMD Ryzen 9 7900G.Skill Trident Z5 NEO 32GB 6000MhzNVIDIA RTX 5070 FE
    Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    NVIDIA RTX 5070 FE
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+226TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Keyboard
    Logitech K360
    Mouse
    Logitech M545
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Seemed good for a while, but same issue is back again.

Im now using the build in Windows 11 mail app "switched" to "new outlook"
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-13900KG.Skill Trident Z5 RGB 48GB 8200MhzNVIDIA RTX 5090 FE
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    NVIDIA RTX 5090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    Logitech G815
    Mouse
    G9x, G305LS, G502LS, G703, G903LS, GPX Superlight 2, Viper Ultimate CB2077, Basilisk V3 35K, DAV3 Pro, Turtle Beach Kone II Air + Kone XP Air, M65 Ultra WL, Ironclaw WL, Dark Core Pro SE, Darkstar, Harpoon WL, Gladius III Aimpoint, Keris II Origin, Harpe Ace Extreme, Aerox 3 2022 WL, Aerox 5 WL, Model D WL, Cherry Xtrfy M50 WL, Cougar Surpassion RX
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC

  • At a glance

    Windows 11 HomeAMD Ryzen 9 7900G.Skill Trident Z5 NEO 32GB 6000MhzNVIDIA RTX 5070 FE
    Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    NVIDIA RTX 5070 FE
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+226TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Keyboard
    Logitech K360
    Mouse
    Logitech M545
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
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Microsoft rolling out new sign in experience for Microsoft accounts
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Steve C
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