windows 11 Outlook Sign-in required. Click Sign in to resolve


Simkin

Active member
Local time
7:08 AM
Posts
6
OS
Windows 11 Pro
So this has started happening lately.

I get access denied, i click sign in. 5 seconds later or 30 seconds later its back again, have to repeat it over and over. Sometimes i can browse my email for a while, then suddenly i get access denied which can either go away by itself after 1-2 seconds or i need to click sign in. When clicking sign in, i do not have to write my password, have never gotten any password login on this Outlook (New) mail.

Have tried removing and adding email account.
Tried changing my Windows/account password
Tried removing windows credential related to my account.

In default apps i see two Outlook apps
 

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My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+182TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Which flavour of Outlook?
That’s what it has come to, that’s for sure. It would certainly help if they were identified by something, like a flavour, would make discussions so much easier.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build: 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    4 x LG 23MP75 1 x 24" LG M38H 1 x 32" LF6300 TV Monitor 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    2 x WD something Something 8TB HDD's / 2 x WD something Something 4TB HDD's / 1 x EVO 1TB SSD / 2 x QVO 1TB SSD's / 1 x EVO 250 GB SSD / 2 x QVO 1TB (External Hub) / 1 x EVO 1TB (Portable Backup Case)
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    100/40Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 22621.2215
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Graphics processor is an Intel Iris Xe
    Sound Card
    optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Other Info
    …still on a horse.
Since OP has installed both, uninstalling one of them might help.
Presumably they are both running and thus causing the issue.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" AOC G2460VQ6 (01/19)
    Screen Resolution
    1920×1080@75Hz & FreeSync (DisplayPort)
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge (No FB/Google) & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
Its the "New" Outlook.

You have Microsoft Outlook Version 1.2024.313.100 (Production).
Client Version is 20240315003.10 .

How do i uninstall the "old" version? Can figure it out.
It seems i can only uninstall the New version.
 

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My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+182TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Its the "New" Outlook.

You have Microsoft Outlook Version 1.2024.313.100 (Production).
Client Version is 20240315003.10 .

How do i uninstall the "old" version? Can figure it out.
It seems i can only uninstall the New version.
There's the newest Outlook in Office 2024, Outlook the crap store app or Outlook web,

2024 can be removed via the control panel, Store version via the store, online version you can simply just not visit.
 

My Computer

System One

  • OS
    WIN 10 Pro
There's the newest Outlook in Office 2024, Outlook the crap store app or Outlook web,

2024 can be removed via the control panel, Store version via the store, online version you can simply just not visit.

It appears im using the Store version, i can toggle off the "New outlook" switch, then it seems like im back to the Office 2019 version

I cannot find any way to uninstall anything else than this version.

So i have in installed apps:
Outlook NEW (which can be uninstalled)
Mail and Calendar (which also can be uninstalled)

In Default apps i have:
Outlook (Cannot be uninstalled)
Outlook NEW (Cannot be uninstalled)

What a mess!

I also have Office 2019 installed... Can this be the culprit?

It seems like everytime im gonna read new incoming mail, i get this sign in/access denied message

I apparantly have two version
Office 2019 and the Store version, here they are - side-by-side
 

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My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+182TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Think i have this more clear now;

I have the original Windows 11 mail app which i can toggle to Outlook NEW
and i also have the Office 2019 Outlook which can also be toggled to Outlook NEW

Both was set to toggle Outlook NEW, i have now toggled the Office 2019 version back, so gonna see if that helps.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+182TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC
Seemed good for a while, but same issue is back again.

Im now using the build in Windows 11 mail app "switched" to "new outlook"
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-13900K
    Motherboard
    ASUS ROG MAXIMUS Z790 APEX
    Memory
    G.Skill Trident Z5 RGB 48GB 8200Mhz
    Graphics Card(s)
    Nvidia GeForce RTX 4090 FE
    Sound Card
    Creative Sound Blaster AE-9
    Monitor(s) Displays
    LG OLED C2 42" & Philips 272E1GAEZ 27"
    Screen Resolution
    3840x2160 & 1920x1080
    Hard Drives
    Samsung 990 PRO 2TB, Samsung 980 PRO 2TB, 2 x Samsung 970 EVO Plus 2TB
    PSU
    EVGA SuperNOVA G2 1600W
    Case
    NZXT Phantom 820 White
    Cooling
    Corsair iCUE H170i Elite LCD
    Keyboard
    SteelSeries Apex 350
    Mouse
    Logitech G9x
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    Main PC
  • Operating System
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 9 7900
    Motherboard
    GIGABYTE B650M AORUS ELITE AX ICE
    Memory
    G.Skill Trident Z5 NEO 32GB 6000Mhz
    Graphics card(s)
    AMD Radeon RX 7600 XT
    Monitor(s) Displays
    LG OLED CX 77
    Screen Resolution
    3840x2160
    Hard Drives
    2 x WD Black SN770 1TB+182TB HDD
    PSU
    Asus ROG Strix 1000W
    Case
    Silverstone Grandia GD07
    Cooling
    AMD Wraith Prism
    Mouse
    Logitech M545
    Keyboard
    Logitech K360
    Internet Speed
    1000/1000Mbps
    Browser
    Mozilla Firefox
    Other Info
    HTPC

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