windows 11 pc cannot connect to shared folders on windows 10 desktop

johny3 · Sep 27, 2022

hi all
I am not sure what happened. About once a month or more, I move files over from my laptop (mostly photos) to my desktop that has a large HD attached to it. I then mirror this drive. I went to do this and realized that the windows 11 laptop cannot see the windows 10 pc anymore. The windows 10 pc can browse shared folders like usual. I have an easy work-around but was hoping to figure out what is wrong.
I have:
1. made sure the network is private
2. made sure both are on the same network
3. made sure sharing is enabled.
4. updated drivers for wireless and windows.

Now what may have happened is I temporarily blocked internet access on the windows 10 desktop via my verizon router. This was reversed.
Any idea what might be up and what I might do to fix it?
thank you
win 11
version 22h2 os build 22621.607

glasskuter · Sep 27, 2022

Welcome to the forum. Did you have this issue before you updated to 22H2 or did 22H2 cause it?

glasskuter · Sep 27, 2022

Several others have reported this same issue.
To test the sharing function of your installation, I suggest you create a new, local account and give it administrative privileges. Log out of your current account, and into the new account. Test to see if you can access your files from there. If you can it points to a corrupted user account. If this proves to be the case for you, report back and I will tell you how to get all your personal files into the new account. If you cannot access your shared files from the new account, we'll have to go in a different direction.

HOW TO CREATE NEW LOCAL ACCOUNT

Add Local User Account in Windows 11

This tutorial will show you how to create and add a local account as a user on the PC in Windows 11. Having different accounts on a shared PC lets multiple people use the same device, all while giving everyone their own sign-in info, plus access to their own files, browser favorites, and...

www.elevenforum.com

johny3 · Sep 27, 2022

glasskuter said:
Welcome to the forum. Did you have this issue before you updated to 22H2 or did 22H2 cause it?

I did not have the issue before updating to 22h2

glasskuter · Sep 27, 2022

Try to new account thing. It's an easy way to narrow it down to a windows problem or an account problem. Personally, I keep a test account on my computer for troubleshooting. It's has saved me a lot of time and kept me from chasing my tail over the years. It's a quick way of testing.

han jansen · Sep 27, 2022

Hi,
If you log in to your laptop with a PIN or a fingerprint, log in once with your password instead.
Hope this does it.
Ciao, Han

johny3 · Sep 27, 2022

glasskuter said:
Try to new account thing. It's an easy way to narrow it down to a windows problem or an account problem. Personally, I keep a test account on my computer for troubleshooting. It's has saved me a lot of time and kept me from chasing my tail over the years. It's a quick way of testing.

ok new account with admin did not see the win 10 pc either. it did see itself, everything else on the network, etc.

johny3 · Sep 27, 2022

han jansen said:
Hi,
If you log in to your laptop with a PIN or a fingerprint, log in once with your password instead.
Hope this does it.
Ciao, Han

thank you. did not do it but worth the shot. still with the issue.

glasskuter · Sep 27, 2022

Ouch. So we know it's a windows problem and not an account problem. I will say this has been a random issue since Windows 10 days for a lot of people, me included. I have one PC that's files are shared fine but that PC was unable to access the files from other PCs on the network. I worked for days on it without success. My workaround was to access the other PCs by ip address. I made shortcuts to each PC and pinned to my quick access. I could also access these computers by computer name. Then one day, out of the blue, a windows update fixed it. There was no rhyme or reason to it.

You said you had a workaround. What's yours?

glasskuter · Sep 27, 2022

See if either of these suggestions is of any help.
Enable SMB 1.0

Reset your network components. Unzip the attached file and run the .bat file as administrator.
(One of the other members here furnished this file. I wish I could remember who it was so as to give him credit for it.)
Edited: Now I remember, it was our man @FreeBooter who furnished the bat file.

johny3 · Sep 28, 2022

glasskuter said:
Ouch. So we know it's a windows problem and not an account problem. I will say this has been a random issue since Windows 10 days for a lot of people, me included. I have one PC that's files are shared fine but that PC was unable to access the files from other PCs on the network. I worked for days on it without success. My workaround was to access the other PCs by ip address. I made shortcuts to each PC and pinned to my quick access. I could also access these computers by computer name. Then one day, out of the blue, a windows update fixed it. There was no rhyme or reason to it.

You said you had a workaround. What's yours?

work around is to go on the win 10 pc and grab from the win 11 pc instead of browsing to the win 10 pc to paste :) I have had intermittent issues too, last time I think I just had to update windows on both pcs

johny3 · Sep 28, 2022

glasskuter said:
See if either of these suggestions is of any help.
Enable SMB 1.0

View attachment 40622

Reset your network components. Unzip the attached file and run the .bat file as administrator.
(One of the other members here furnished this file. I wish I could remember who it was so as to give him credit for it.)
Edited: Now I remember, it was our man @FreeBooter who furnished the bat file.

ty will try this after work and get back to you!

Bree · Sep 28, 2022

johny3 said:
I did not have the issue before updating to 22h2

You may find that the upgrade has restored the default Password Protected Sharing: ON. I had to turn it off again after my upgrade.

rick99 · Sep 28, 2022

I had a similar issue. Turned out being a regkey I must have set to prevent sharing at some point in the past. I fixed it by modifying the key. Perhaps your key got borked somehow. I don't recall what it is now but I think I bookmarked the page that helped me on another PC. I'll try to remember to find it this evening.

rick99 · Sep 28, 2022

Here is the page describing the regkey (Restrict NTLM: Outgoing NTLM traffic to remote servers) ...

I received the error message "System error 53 has occurred. The network path was not found." when connecting to Synology NAS via SMB. What can I do? - Synology Knowledge Center

Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need.

kb.synology.com

This key was preventing my Windows 10 from connecting to a remote share. Check yours out.

johny3 · Sep 28, 2022

glasskuter said:
See if either of these suggestions is of any help.
Enable SMB 1.0

View attachment 40622

Reset your network components. Unzip the attached file and run the .bat file as administrator.
(One of the other members here furnished this file. I wish I could remember who it was so as to give him credit for it.)
Edited: Now I remember, it was our man @FreeBooter who furnished the bat file.

bit defender did not let me run the batch

johny3 · Sep 28, 2022

rick99 said:
Here is the page describing the regkey (Restrict NTLM: Outgoing NTLM traffic to remote servers) ...

I received the error message "System error 53 has occurred. The network path was not found." when connecting to Synology NAS via SMB. What can I do? - Synology Knowledge Center

Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need.

kb.synology.com

This key was preventing my Windows 10 from connecting to a remote share. Check yours out.

thanks mine was fine

glasskuter · Sep 28, 2022

johny3 said:
bit defender did not let me run the batch

You have to allow it

johny3 · Sep 28, 2022

glasskuter said:
You have to allow it

done. no change

glasskuter · Sep 29, 2022

I have only one idea left.

Reset Network Adapters in Windows 11

This tutorial will show you how to reset network adapters in Windows 11. A network adapter (aka: Network Interface Controller (NIC) ) is a computer hardware component that connects a computer to the Internet or local area network. A network reset will remove and reinstall all your network...

www.elevenforum.com

Since a windows update broke it for you, hopefully one will come down the pike to fix it. A clean install on the problematic computer would probably fix it but IMO since you have a workaround it might not be worth the trouble.

Coincidentally, this week I ordered a large external drive. I plan to connect it to the new router I bought and map it as a network drive. That way all my files will be in one place and all the devices in my house can access them without messing around with sharing. It will make backup easier as well.

I'm sorry I wasn't able to help. Just know you're not alone in this issue.

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