Solved Windows 11 update KB5033375 keeps failing to install


gtm

Member
Local time
5:56 PM
Posts
2
OS
Windows 11 Pro 23H2 22631.2861
Windows 11 update KB5033375 keeps failing to install. The option to have the updates installed early is off, so I suppose this update is not an early released patch? Nevertheless, it has failed to install many times - it actually fails while it is downloading.

What makes no sense whatsoever is the code that is issued with the failure: 0xc1900401. According to the solution(s) offered (by Microsoft - Redirecting) as a fix for this issue, is to check OS build and fix it with SFC /Scannow if it is corrupted.

Yesterday, I uninstalled the AV app, ran DISM and SFC /Scannow, rebooted, rechecked the OS build (DISM and SFC /Scannow), and allowed the patch to be downloaded and installed - the process failed with the same reason - while being downloaded, so, I went to the Microsoft website and downloaded the MSU file so I could run it from the pc. Before trying to execute the MSU, I rechecked the OS build (and took some snapshots/screenshots so I can post them here if needed). The execution of the MSU file failed as well. Same reason --> 0xc1900401.

Someone mentioned to me that Windows 11 update KB5033375 is failing to install because it is superseded, by another update. Is that the case?
 
Windows Build/Version
Version 23H2 (OS Build 22631.2861)

My Computer

System One

  • OS
    Windows 11 Pro 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    AMD Ryzen 7 5700X
    Motherboard
    ASRock X570 Taichi Razer Edition
    Memory
    Corsair Vengeance LPX 64GB (2x32GB) DDR4 3600(PC4-28800)
    Graphics Card(s)
    ASUS Phoenix GeForce GTX 1650 OC 4GB GDDR6 PCIe 3.0
    Sound Card
    Integrated (Motherboard) [7.1 CH HD Audio (Realtek ALC1220 Audio Codec)]
    Monitor(s) Displays
    BenQ GL2780
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 PRO 1TB PCIe 4.0 - M.2 NVMe Gen 4 SSD - boot drive
    Samsung 980 PRO 1TB PCIe 4.0 - M.2 NVMe Gen 4 SSD - second drive
    2x Western Digital Black 2TB - internal
    2x Western Digital Blue 2TB - external in USB attached TDAS TerraMaster case
    PSU
    EVGA Supernova 850 G5, 80 Plus Gold 850W (fully modular)
    Case
    Case Labs Merlin SM8
    Cooling
    Noctua NH-D15, Premium CPU Cooler with 2x NF-A15 PWM 140mm Fans
    Keyboard
    HID wired
    Mouse
    HID wired
    Internet Speed
    FiOS Gigabit
    Browser
    Firefox
    Antivirus
    Bitdefender + Malwarebytes Premium
Welcome to the forum.
1. run troubleshooter-settings-system-troubleshoot-other troubleshooters-windows update-RUN.

2. Reset Windows update using Brink's tutorial Reset Windows Update in Windows 11 Tutorial

3. Run sfc (which you've already done) but do it again after resetting update components

4. CLEAN UP COMPONENT STORE - dism /online /cleanup-image /startcomponentcleanup
Analyze and Clean Up Component Store (WinSxS folder) in Windows 11 Tutorial
Check for updates again.
If they still fail Do a repair install. Repair Install Windows 11 with an In-place Upgrade Tutorial
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I ran the Windows Update troubleshooter and it indicated it had found something that had to be fixed - I could not verify though that it fixed it.
BTW, I had executed steps 2,3, and 4 yesterday, and I was going to re-do the process, but I tried to create a restore point first. When I went to the Windows Settings>System window and clicked on System protection, I got a pop-up message and a code indicating the function was broken/not-functional - in addition there was nothing listed under Available Drives. I checked the web for solution(s) but none worked, so I decided to restore my system from one of the weekly backups (full image of the boot disk).
I went to a backup that was taken before the issues started with the installation of KB5033375 and used it to restore my system.
After I rebooted, I checked the restore point creation function and it was functional. In addition, I noticed that Windows Update had already downloaded KB5033375 (this was failing before), and it was ready to install the patch.
I made another full image of the boot disk with the back app, and then had the patch installed. This time it was successful.
The installation of this patch does not have any issues with AV apps like Malwarebytes, as I did not have to de-activate the app.

I suppose we can close this thread.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-built
    CPU
    AMD Ryzen 7 5700X
    Motherboard
    ASRock X570 Taichi Razer Edition
    Memory
    Corsair Vengeance LPX 64GB (2x32GB) DDR4 3600(PC4-28800)
    Graphics Card(s)
    ASUS Phoenix GeForce GTX 1650 OC 4GB GDDR6 PCIe 3.0
    Sound Card
    Integrated (Motherboard) [7.1 CH HD Audio (Realtek ALC1220 Audio Codec)]
    Monitor(s) Displays
    BenQ GL2780
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 PRO 1TB PCIe 4.0 - M.2 NVMe Gen 4 SSD - boot drive
    Samsung 980 PRO 1TB PCIe 4.0 - M.2 NVMe Gen 4 SSD - second drive
    2x Western Digital Black 2TB - internal
    2x Western Digital Blue 2TB - external in USB attached TDAS TerraMaster case
    PSU
    EVGA Supernova 850 G5, 80 Plus Gold 850W (fully modular)
    Case
    Case Labs Merlin SM8
    Cooling
    Noctua NH-D15, Premium CPU Cooler with 2x NF-A15 PWM 140mm Fans
    Keyboard
    HID wired
    Mouse
    HID wired
    Internet Speed
    FiOS Gigabit
    Browser
    Firefox
    Antivirus
    Bitdefender + Malwarebytes Premium
Glad you got it sorted for whatever the cause of it. Sometimes there's no rhyme or reason to some of this stuff. I'm positive gremlins get into these machines sometimes.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I just tried this now - I cancelled the troubleshoot after a while, and the first run of reset (bat) failed to stop WU as in use, then on restart windows reported it was updating. After restart I reran the reset bat, restarted, then ran sfc /scannow then dism , as advised, but no change in WU.

Pretty sure both these are already installed (conexant is working).

1705662754161.png

Update History shows a few different error codes
1705663043242.png

Is there anything else I can try? CBS log available if that helps?
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
@jonny Disable all third party AV (not Defender). This includes MWB if you have it. Check task manager to verify that no AV processes are running.
Go through the steps in post #2 again. Run the bat file as administrator.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Thanks. It's a new build no other av. Been trying to disable defender as it keeps quarantining stuff. Had to look up malwarebytes. Blast from the past!

Am running in administrator session

I can get a list of running services if that helps?
I may have disabled or made manual some auto services... stabbing with clutched straws in the dark
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop
may have disabled or made manual some auto services..

If that doesn't work, all I can suggest for you is to do a repair install. If you still have issues, open a new thread of your own stating the problem and everything you've done to try to fix it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Looks like ill hardware, possibly! The most suspect, usually is a faulty SSD, as they can fail with a sudden error message from Windows about a file being corrupted. Another symptom of a bad SSD, is Windows becomes extremely slow!

The most suspect other than that, is malware!

IMHO, I recommend that you wipe the SSD and try a clean install.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
There is an issue with an ssd (another issue for another time), but disk scans report okay.
It's more likely to be my system config!

Happy to report eventually resolved (made the hide updates work), even if not sure which exact steps sorted. used the shutup tool, so likely many new error events will be thrown by changes made by that!
 

My Computer

System One

  • OS
    windows 11
    Computer type
    Laptop

Latest Support Threads

Back
Top Bottom