Windows 21H2 will not turn off, monitor and SSD C:\ turn off but power light stays on


PeterL

Member
Local time
10:49 PM
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27
OS
Windows 11 64bit
Same happens after Windows update.
 

My Computer

System One

  • OS
    Windows 11 64bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Bespoke
    CPU
    3.70 gigahertz Intel core i7-8700K
    Motherboard
    MSI 7B22
    Memory
    16GB
    Graphics Card(s)
    Nvidia GTX 1050
    Sound Card
    on board
    Monitor(s) Displays
    Dell 27" Ultrasharp
    Screen Resolution
    2560 x1440
    Hard Drives
    Drive c: 1tb SSD
    DriveD: 1TB SSD
    DriveE: 2tb HDD
    External drive Samsung T7 2TBSSD
    Cooling
    no
    Antivirus
    MalwareBytes & Norton 360

glasskuter

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The Lone Star State of Texas
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Windows 11 Pro 21H2 22000.778
Same happens after Windows update.
Could you please give a few more details of your problem. Are you saying your try to shut down your system but it won't turn off? Or are you attempting to put your system to sleep.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

PeterL

Member
Thread Starter
Local time
10:49 PM
Posts
27
OS
Windows 11 64bit
Thank you for your reply. I am trying to shut down my PC but it will not switch off, monitor turns off and SSD C:\ drive light goes out but computer power light stays on. I have never tried to put my PC to sleep, only on or off.
 

My Computer

System One

  • OS
    Windows 11 64bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Bespoke
    CPU
    3.70 gigahertz Intel core i7-8700K
    Motherboard
    MSI 7B22
    Memory
    16GB
    Graphics Card(s)
    Nvidia GTX 1050
    Sound Card
    on board
    Monitor(s) Displays
    Dell 27" Ultrasharp
    Screen Resolution
    2560 x1440
    Hard Drives
    Drive c: 1tb SSD
    DriveD: 1TB SSD
    DriveE: 2tb HDD
    External drive Samsung T7 2TBSSD
    Cooling
    no
    Antivirus
    MalwareBytes & Norton 360

glasskuter

Well-known member
Power User
VIP
Local time
9:49 AM
Posts
1,885
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.778
Troubleshooting this will take a bit of trial and error. Please try each of these suggestions. After each one, attempt shutdown. Then report back your findings. Also, please include a screen shot of your available power options by opening command prompt and typing powercfg -a
If none of these suggestions help, I can give you some more.

1. Turn off fast startup. Control panel-Power options-Choose what the power Buttons Do-Change settings that are currently unavailable- Uncheck turn on fast startup- save

2. See if the computer will restart instead of shutdown. Try shutting it down from the power button.

3. Run the troubleshooter. Settings-troubleshoot-other troubleshooters-power -run

4. Open command prompt as administrator and type sfc /scannow
After system file checker completes, it will tell you if it found and repaired any corrupt files. If it found files it could not fix, do step 3A, otherwise continue. Restart computer.
3A-from command prompt type dism /online /cleanup-image /restorehealth

5.
Attempt Shutdown from command prompt. Open command prompt as administrator and type shutdown /s /f /t 0

6. Attempt a shutdown from safe boot. Use the method in step 4 of this tutorial. Boot to Safe Mode in Windows 11 Tutorial

To get the system out of safe mode, go use method in step 3 of that tutorial.

 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

PeterL

Member
Thread Starter
Local time
10:49 PM
Posts
27
OS
Windows 11 64bit
Troubleshooting this will take a bit of trial and error. Please try each of these suggestions. After each one, attempt shutdown. Then report back your findings. Also, please include a screen shot of your available power options by opening command prompt and typing powercfg -a
If none of these suggestions help, I can give you some more.

1. Turn off fast startup. Control panel-Power options-Choose what the power Buttons Do-Change settings that are currently unavailable- Uncheck turn on fast startup- save

2. See if the computer will restart instead of shutdown. Try shutting it down from the power button.

3. Run the troubleshooter. Settings-troubleshoot-other troubleshooters-power -run

4. Open command prompt as administrator and type sfc /scannow
After system file checker completes, it will tell you if it found and repaired any corrupt files. If it found files it could not fix, do step 3A, otherwise continue. Restart computer.
3A-from command prompt type dism /online /cleanup-image /restorehealth

5.
Attempt Shutdown from command prompt. Open command prompt as administrator and type shutdown /s /f /t 0

6. Attempt a shutdown from safe boot. Use the method in step 4 of this tutorial. Boot to Safe Mode in Windows 11 Tutorial

To get the system out of safe mode, go use method in step 3 of that tutorial.
Thank you glass kutter for your help, my tardy reply is because live in Perth Western Australia. Attach 1 shows the result for powercfg -a, after which I tried to shut down but with the same result, I had to do a hard shutdown, attac 2 shows that fast startup was not
Troubleshooting this will take a bit of trial and error. Please try each of these suggestions. After each one, attempt shutdown. Then report back your findings. Also, please include a screen shot of your available power options by opening command prompt and typing powercfg -a
If none of these suggestions help, I can give you some more.

1. Turn off fast startup. Control panel-Power options-Choose what the power Buttons Do-Change settings that are currently unavailable- Uncheck turn on fast startup- save

2. See if the computer will restart instead of shutdown. Try shutting it down from the power button.

3. Run the troubleshooter. Settings-troubleshoot-other troubleshooters-power -run

4. Open command prompt as administrator and type sfc /scannow
After system file checker completes, it will tell you if it found and repaired any corrupt files. If it found files it could not fix, do step 3A, otherwise continue. Restart computer.
3A-from command prompt type dism /online /cleanup-image /restorehealth

5.
Attempt Shutdown from command prompt. Open command prompt as administrator and type shutdown /s /f /t 0

6. Attempt a shutdown from safe boot. Use the method in step 4 of this tutorial. Boot to Safe Mode in Windows 11 Tutorial

To get the system out of safe mode, go use method in step 3 of that tutorial.
Thank you glass kutter for your help, my tardy reply is because live in Perth Western Australia. Attach 1 shows the result for powercfg -a, after which I tried to shut down and a restart but with the same results, I had to do a hard shutdown, attach 2 shows that fast startup was not invoked at all. I will now try the trouble shooter I really appreciate the time this is costing you.
 

Attachments

  • troubleshoot1.jpg
    troubleshoot1.jpg
    45.1 KB · Views: 1
  • troubleshoot2.jpg
    troubleshoot2.jpg
    28.5 KB · Views: 1

My Computer

System One

  • OS
    Windows 11 64bit
    Computer type
    PC/Desktop
    Manufacturer/Model
    Bespoke
    CPU
    3.70 gigahertz Intel core i7-8700K
    Motherboard
    MSI 7B22
    Memory
    16GB
    Graphics Card(s)
    Nvidia GTX 1050
    Sound Card
    on board
    Monitor(s) Displays
    Dell 27" Ultrasharp
    Screen Resolution
    2560 x1440
    Hard Drives
    Drive c: 1tb SSD
    DriveD: 1TB SSD
    DriveE: 2tb HDD
    External drive Samsung T7 2TBSSD
    Cooling
    no
    Antivirus
    MalwareBytes & Norton 360

Berton

Well-known member
Member
VIP
Local time
8:49 AM
Posts
683
Location
Wyoming
OS
Win11 Pro RTM x64
Just a note, many of the ATX-style computers never truly shut down from within Windows, usually need to hold in the power button for 8 to 10 seconds but there will still be power to the motherboard, usually noted by a light on the board itself or/and a light on the Ethernet/RJ45 port. If working on the hardware such as changing add-in cards, memory, drives, etc., it's best/safest to unplug the computer from the wall socket and let set a few minutes to drain off residual power. Back in the AT-style days the On|Off switch connected directly to the power supply but the ATX-style has the switch connected to the motherboard and its operation tells the board to get things started or stopped.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM x64
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5
    Memory
    8GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA using DisplayPort-to-VGA adapter
    Monitor(s) Displays
    21"
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

glasskuter

Well-known member
Power User
VIP
Local time
9:49 AM
Posts
1,885
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.778
after which I tried to shut down and a restart but with the same results
So restart is not working either.
I have one question for you. Did you upgrade windows 10 to 11 or was it a clean install and when? Have these power options ever worked since you upgraded?

Other things to try

This problem can be caused by incompatible drivers. Do you have latest drivers installed?

Make sure you have latest version of bios installed

I have a hunch you have hibernation turned on instead of sleep. Try turning it off.
command prompt as administrator type powercfg.exe /hibernate off and then press Enter.
In the 'define what the power buttons do' screen, put a check by SLEEP so it will show in your power menu and save
That way you will have an handy option to check if sleep works.

There is possibility some application is hindering these power actions. Try booting into clean boot and see if power actions work.
Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Check event viewer and reliability monitor to see if the PC is throwing out errors for these events. If they are, they might provide information to lead us in the right direction.

I know this is a lot but hopefully one will help you. If none work for you, maybe fellow members will have more suggestions. IMO, a clean install of 11 would fix everything.

When you get things straightened out, may I suggest you set up some kind of backup solution .
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

AddRAM

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689
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Mandalore
OS
Windows 11 Pro
Turn off your surge protector. The light is on because the board is still getting power.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Skylake Special X299
    CPU
    Intel Core i9 9900X
    Motherboard
    Asus ROG Strix X299-E Gaming II
    Memory
    GSkill Trident Z RGB 32GB 3600 16-16-16-36 (F4-3600C16Q-32GTZR)
    Graphics Card(s)
    EVGA RTX 3080 12GB FTW3 Ultra Gaming (12G-P5-4877-KL)
    Sound Card
    Supreme FX
    Monitor(s) Displays
    Asus PG279Q
    Screen Resolution
    2560 x 1440 165Hz
    Hard Drives
    Samsung 980 Pro 500GB x2, Seagate Barracuda 4TB x2, Western Digital Black 4TB x1
    PSU
    EVGA 1200 P2, EVGA Black Custom Braided Cables
    Case
    Thermaltake View 31 Tempered Glass Limited Edition
    Cooling
    Corsair H115i, Thermal Grizzly Kryonaut
    Keyboard
    Logitech G910 Orion Spark
    Mouse
    Logitech G700s, Asus ROG GX860 Buzzard
    Internet Speed
    Verizon Fios Quantum Gateway 75/75
    Browser
    Edge
    Antivirus
    Windows Defender, Malwarebytes 4.5.2
    Other Info
    Thermaltake Riing Duo 14 x3, Thermaltake Riing Plus 14 x2, Corsair HS70 Pro Wireless Headset
  • Operating System
    Windows 10 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Skylake Special Z170
    CPU
    Intel Core i7 6700K
    Motherboard
    Asus Sabertooth Z170 Mark 1
    Memory
    GSkill Trident Z RGB 16GB 3600 16-16-16-36 (F4-3600C16D-16GTZR)
    Graphics card(s)
    EVGA GTX 980 Ti SC x2, EVGA Pro SLI Bridge
    Sound Card
    Realtek High Definition
    Monitor(s) Displays
    AOC G2460PG
    Screen Resolution
    1920 x 1080 144Hz
    Hard Drives
    Samsung 870 Evo 500GB, Seagate Barracuda 4TB x2
    PSU
    EVGA 1000 P2, EVGA White Custom Braided Cables
    Case
    Corsair Vengeance C70 Gunmetal Black
    Cooling
    Corsair H100i v2, Corsair ML120 x2, Thermal Grizzly Kryonaut
    Mouse
    Logitech G500s
    Keyboard
    Logitech G910 Orion Spectrum
    Internet Speed
    Verizon Fios Quantum Gateway 75/75
    Browser
    Edge
    Antivirus
    Windows Defender, Malwarebytes 4.5.2
    Other Info
    Corsair SP120 x4, LG Blu-ray Drive, Durabrand HT-395 100 Watt Dolby Digital Amp
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