Windows BSOD issue. I need someone to check it.


A thread was seen in another forum.

Do you still need help?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
There were multiple problems seen.

It's 3:28 AM.

I'm heading to bed and will post much later in the day.




1) Uninstall Kaspersky and Avast using the applicable uninstallers:

[KB146] Uninstallers (removal tools) for common Windows antivirus software

support.eset.com support.eset.com



2) Make sure that defender is on and updated.




3) Turn off Windows fast startup:

www.elevenforum.com

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...
www.elevenforum.com www.elevenforum.com




4) Upgrade the BIOS:

BIOS Version/Date INSYDE Corp. V1.18, 08/10/2024




5) Create a new restore point:

www.elevenforum.com

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...
www.elevenforum.com www.elevenforum.com




6) I'll post steps for Nvidia later.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
The BIOS Version/Date INSYDE Corp. V1.18, 08/10/2024

Upgrade the BIOS: 1.18 > 1.26



The Kaspersky and Avast AV drivers had each caused BSODs.

The computer has two GPU.

The Nvidia GPU had caused crashes with two different driver versions.



These Nvidia driver versions can be tested for stability / instability:

Code: 
VGA    VGA Driver(RTX 4060)    NVIDIA    2024/01/12    31.0.15.4618    979.56 MB    Download
VGA    VGA Driver(RTX 3050)    NVIDIA    2024/01/12    31.0.15.4618    979.56 MB    Download
VGA    VGA Driver(RTX 2050)    NVIDIA    2024/01/12    31.0.15.4618    979.56 MB    Download
VGA    VGA Driver(RTX 4050)    NVIDIA    2024/01/12    31.0.15.4618    979.56 MB    Download
VGA    VGA Driver(RTX 2050)    NVIDIA    2023/10/19    31.0.15.3713    949.63 MB    Download
VGA    VGA Driver(RTX 3050)    NVIDIA    2023/09/05    31.0.15.2892    831.21 MB    Download
VGA    VGA Driver(RTX 4050)    NVIDIA    2023/09/05    31.0.15.2892    831.21 MB    Download
VGA Utility    VGA Utility    NVIDIA    2024/01/12    31.0.15.4618    271.04 MB    Download



www.sevenforums.com

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver
www.sevenforums.com

www.wagnardsoft.com

Download Display Driver Uninstaller (DDU) Official

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.
www.wagnardsoft.com www.wagnardsoft.com


If you can find a Nvidia GPU driver that has stability then you're set.

If none of the above have stability then options are to use only Intel GPU or servicing.







Code: 
Event[6547]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-05-04T15:40:49.1810000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffcc878461a010, 0xfffff80554e06ba0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 0c8823a0-b0eb-419b-a88f-60ac8fe73e2b.


Code: 
Event[6510]
  Log Name: System
  Source: volmgr
  Date: 2025-05-04T15:40:39.9150000Z
  Event ID: 161
  Task: None
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: SHYLA-PC
  Description:
Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00020004


Code: 
Event[5867]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-05-03T21:30:40.3450000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000019 (0x0000000000000022, 0xfffff8016220c000, 0x0000000000000040, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 9f2488e2-db08-47ca-9751-6ca878854685.


Code: 
Event[5048]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-05-03T18:20:06.1950000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000050 (0xffffbd8ce8c49000, 0x0000000000000000, 0xfffff8063d469bd9, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 36736889-ab5f-4a5d-931b-b0aeeed449a7.


Code: 
Event[3941]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-05-02T21:47:19.7150000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000e6 (0x0000000000000027, 0xffffbd06bc5e4360, 0x000000000001b470, 0x0000000000000006). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 0660c7b8-2b7a-4544-a1e0-b4fc6178a311.


Code: 
Event[3818]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-05-02T21:41:01.9310000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffd486e8629010, 0xfffff80376596ba0, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: df17f4cc-8e93-4f6c-bde1-e497a5394e18.


Code: 
Event[3307]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-05-02T13:59:40.1740000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x00000116 (0xffffe60db2146050, 0xfffff80726503570, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\WINDOWS\Minidump\050225-9687-01.dmp. Report Id: 7dc88b30-25e7-49ba-9e27-3d949d246bc7.


Code: 
Event[2722]
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2025-04-30T21:30:56.0590000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000a5 (0x0000000000000003, 0x0000000000000000, 0xffffffffc000009a, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\043025-10671-01.dmp. Report Id: 8a532ad8-dbef-42b1-8e6d-bdd57275f792.


Code: 
Event[2810]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2025-05-01T13:47:57.8990000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code: 
Event[2500]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2025-04-30T20:28:32.8660000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code: 
Event[1912]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2025-04-29T19:46:24.8630000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code: 
Event[1091]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2025-04-28T12:50:09.8600000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: SHYLA-PC
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code: 
Event[543]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2025-04-24T14:04:59.8610000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-O0D07P9
  Description:
Windows failed fast startup with error status 0xC00000D4.


Code: 
Name    NVIDIA GeForce RTX 4050 Laptop GPU
PNP Device ID    PCI\VEN_10DE&DEV_28A1&SUBSYS_171E1025&REV_A1\4&2D946887&0&0030
Adapter Type    NVIDIA GeForce RTX 4050 Laptop GPU, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 4050 Laptop GPU
Adapter RAM    (1,048,576) bytes
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\nvacsi.inf_amd64_c809b94b88997e99\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacsi.inf_amd64_c809b94b88997e99\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacsi.inf_amd64_c809b94b88997e99\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvacsi.inf_amd64_c809b94b88997e99\nvldumdx.dll
Driver Version    32.0.15.7602
INF File    oem109.inf (Section126 section)
Driver    C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVACSI.INF_AMD64_C809B94B88997E99\NVLDDMKM.SYS (32.0.15.7602, 106.16 MB (111,321,776 bytes), 02/05/2025 3:53 pm)


Code: 
nvlddmkm.sys Thu Nov  9 20:47:53 2023 (654D99D9)
Code: 
klif.sys     Thu Apr  3 07:32:08 2025 (67EE7FC8)
Code: 
nvlddmkm.sys Sat Apr 12 00:59:06 2025 (67FA012A)
Code: 
aswVmm.sys   Tue Apr 22 05:07:33 2025 (68076A65)
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you so much for your help. I already uninstalled Kaspersky and Avast, and also reintalled the NVIDIA via their App. It's been good. I haven't updated the BIOS yet. Should I?
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Nitro ANV15-51
Please upgrade the BIOS:

Updates Insyde patch and supports new display panel
Optimizes panel settings
Updates ME firmware
Supports new WLAN card and touchpad
Updates EC version


Monitor the computer using:

www.elevenforum.com

View Reliability History in Windows 11

This tutorial will show you how to view reliability history for your Windows 11 device. The Reliability Monitor provides a system stability overview and details about events that impact reliability. It calculates the Stability Index shown in the System Stability Chart. Reliability Monitor...
www.elevenforum.com www.elevenforum.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Okay thanks.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Nitro ANV15-51
If there are any unexpected shutdowns with or without BSOD then post a new V2 share link into the newest post.

If there are no unexpected shutdowns with or without BSOD during the next two days then that will complete the troubleshooting.

Uninstalled software can be reinstalled one at a time with a one day observation period.


You're welcome.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you.. It's been more than two days already and it's been good.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Acer/Nitro ANV15-51
Glad to help.

You're welcome.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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