Laptop had a bluescreen, but is seemingly fine now. Is it fine and do I need to do anything?


Macca281016

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OS
Windows 11 Home 22631.3527
My laptop is a Dell XPS 15 9500 and I have owned it since September 2021. It runs Windows 11 Home with OS build 22631.3447. It has given me basically no problems in that time (except one which I'll mention at the end) and has done me well.

A few weeks ago I tried to shut down my computer as I always do after I'm done using it for the day, and it came up with a box saying "are you sure you want to shut down, this app is still running". It had an option to shut down or cancel. I pressed cancel but it just left me with a backlit dark screen. I pressed the power button and the backlit went away, then I tried to turn it on again and the backlit dark screen came back. I then held down the power button to force shut it down and it prompted me with the "drag down to shut down". I did that and it shut down and I was then able to start the computer again and it turned on as normal.

In the next week or so I went about my business with my laptop, continuing to shut it down as I normally do, and it was basically fine, although I had noticed that when I was turning on the laptop it was taking a few seconds longer to come to the lock screen after the windows start up logo than is usually does. I didn't think much of this, and I guess am unsure if I should now. Anyway. Last week I was using my laptop and had google chrome open with quite a few tabs up and I had a word document open as well and was alt + tab'ing between the two as I have always done. Then mid typing on the word document my laptop got the blue screen seen below (this is just a pic from google not a screenshot or photo):

r/WindowsHelp - Laptop had a bluescreen, but is seemingly fine now. Is it fine and do I need to do anything?

It then proceeded to try and restart but came to this screen:

r/WindowsHelp - Laptop had a bluescreen, but is seemingly fine now. Is it fine and do I need to do anything?

I pressed restart my PC, and it went to the windows logo loading screen with the spinning wheel and it worked. I was back at my lock screen and could open my computer. It has been a week or so since this has happened, and the laptop seems to run fine. I haven't installed anything weird and I haven't really dropped my computer or done any major physical damage to it. Now about the one problem I mentioned at the start, I do believe this recovery screen has come up once before a few years ago when I was opening the computer just normally but yeah just a one time random occurrence. So I'm a bit confused. Is this a sign of the laptop dying? Is there anything I can do to prevent this happening again or check whether there is something wrong with the laptop (I have backed up my important stuff since these occurrences)? Or is this just a pure random unlucky occurrence that has no real implications? Any advice would be great.

I posted this on reddit and got a few suggestions of checks to run as well as to post something in this forum. I ran the 'chkdsk /r' command, 'dism /online /cleanup-image /restorehealth' command, and 'sfc /scannow' command in the command prompt. These seemingly came back with no errors found. I also downloaded this TechPowerUp tool which found nothing either. Additionally I ran this Resplendence Software - WhoCrashed, automatic crash dump analyzer which again came back with no errors. Then I looked at the dell supportassist app and did a check there which gave me 9 updates to install some of which said they were of critical importance. They downloaded successfully. Then finally I checked my storage and found that I only had 16gb of space free. So I deleted some old backups of my iPhone that I had on here and now have 184gb free. So yeah I would love some more opinions on this situation. Thanks!

My V2 Log: https://drive.google.com/file/d/1s6VGi9Jfrdes_wxArWSUguEDWi3Ku8vd/view?usp=drive_link
 
Windows Build/Version
Windows 11 Version 23H2 (OS Build 22631.3527)

My Computer

System One

  • OS
    Windows 11 Home 22631.3527
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel(R) Core(TM) i7-10750H CPU @ 2.60 GHz
    Motherboard
    Dell Inc. 0RHXRG A03
    Memory
    16GB of Installed RAM. 457GB of Storage
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 Ti
    Screen Resolution
    1920 x 1200
    Keyboard
    Built in Keyboard
    Mouse
    Trackpad
    Internet Speed
    93.6 Mbps Download 15.1 Mbps Upload
    Browser
    Google Chrome
Please perform the following steps:


1) Run Tuneup plus > post a share link






2) Create a new restore point:




3) Read this tutorial on Windows Driver Verifier (WDV):



Learn the methods to recover from using the tool by booting into safe mode and running one or more of these commands:

verifier /reset

verifier /bootmode resetonbootfail


Start the tool with these settings:

a) test all non-Microsoft drivers
b) test no Microsoft drivers
c) start the testing with the 3 customized tests in the TF link > plan to use various customized tests



Each time the tool is restarted if there is no immediate BSOD then open administrative command prompt and copy and paste:

verifier /querysettings

Post a share link.



For any BSOD post a new V2 share link into the newest post.



During the troubleshooting WDV can run continuously in the background until the testing is modified.



11D
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My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
If this is your first blue screen, don't worry about it. If it recurs in the near future, then it makes sense to look into it.
 

My Computer

System One

  • OS
    W10, W11
    Computer type
    PC/Desktop
    Manufacturer/Model
    2 HP Desktops, 1 Dell Desktop, 2 Dell XPS Laptops, 1 HP Laptop
Run Windows Reliability Report. That is always a good place to start.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell/XPS 15 9530
    CPU
    13th Gen Intel(R) Core(TM) i9-13900H 2.60 GHz
    Motherboard
    Manufacturer Dell Inc. Model 00KH17 Version A00
    Memory
    32 GB, 2 x 16 GB, DDR5, 4800 MT/s, dual-channel
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics, NVIDIA GeForce RTX 4070 Laptop GPU
    Monitor(s) Displays
    Dell S2722QC
    Hard Drives
    1 TB M.2 2280 solid-state drive
    Keyboard
    Logitech Illuminated Keyboard K740
    Mouse
    Logitech BT M557
    Internet Speed
    200/10
    Browser
    Chrome, FireFox
    Antivirus
    Microsoft Defender
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