Macca281016
Member
- Local time
- 7:41 PM
- Posts
- 1
- OS
- Windows 11 Home 22631.3527
My laptop is a Dell XPS 15 9500 and I have owned it since September 2021. It runs Windows 11 Home with OS build 22631.3447. It has given me basically no problems in that time (except one which I'll mention at the end) and has done me well.
A few weeks ago I tried to shut down my computer as I always do after I'm done using it for the day, and it came up with a box saying "are you sure you want to shut down, this app is still running". It had an option to shut down or cancel. I pressed cancel but it just left me with a backlit dark screen. I pressed the power button and the backlit went away, then I tried to turn it on again and the backlit dark screen came back. I then held down the power button to force shut it down and it prompted me with the "drag down to shut down". I did that and it shut down and I was then able to start the computer again and it turned on as normal.
In the next week or so I went about my business with my laptop, continuing to shut it down as I normally do, and it was basically fine, although I had noticed that when I was turning on the laptop it was taking a few seconds longer to come to the lock screen after the windows start up logo than is usually does. I didn't think much of this, and I guess am unsure if I should now. Anyway. Last week I was using my laptop and had google chrome open with quite a few tabs up and I had a word document open as well and was alt + tab'ing between the two as I have always done. Then mid typing on the word document my laptop got the blue screen seen below (this is just a pic from google not a screenshot or photo):

It then proceeded to try and restart but came to this screen:

I pressed restart my PC, and it went to the windows logo loading screen with the spinning wheel and it worked. I was back at my lock screen and could open my computer. It has been a week or so since this has happened, and the laptop seems to run fine. I haven't installed anything weird and I haven't really dropped my computer or done any major physical damage to it. Now about the one problem I mentioned at the start, I do believe this recovery screen has come up once before a few years ago when I was opening the computer just normally but yeah just a one time random occurrence. So I'm a bit confused. Is this a sign of the laptop dying? Is there anything I can do to prevent this happening again or check whether there is something wrong with the laptop (I have backed up my important stuff since these occurrences)? Or is this just a pure random unlucky occurrence that has no real implications? Any advice would be great.
I posted this on reddit and got a few suggestions of checks to run as well as to post something in this forum. I ran the 'chkdsk /r' command, 'dism /online /cleanup-image /restorehealth' command, and 'sfc /scannow' command in the command prompt. These seemingly came back with no errors found. I also downloaded this TechPowerUp tool which found nothing either. Additionally I ran this Resplendence Software - WhoCrashed, automatic crash dump analyzer which again came back with no errors. Then I looked at the dell supportassist app and did a check there which gave me 9 updates to install some of which said they were of critical importance. They downloaded successfully. Then finally I checked my storage and found that I only had 16gb of space free. So I deleted some old backups of my iPhone that I had on here and now have 184gb free. So yeah I would love some more opinions on this situation. Thanks!
My V2 Log: https://drive.google.com/file/d/1s6VGi9Jfrdes_wxArWSUguEDWi3Ku8vd/view?usp=drive_link
A few weeks ago I tried to shut down my computer as I always do after I'm done using it for the day, and it came up with a box saying "are you sure you want to shut down, this app is still running". It had an option to shut down or cancel. I pressed cancel but it just left me with a backlit dark screen. I pressed the power button and the backlit went away, then I tried to turn it on again and the backlit dark screen came back. I then held down the power button to force shut it down and it prompted me with the "drag down to shut down". I did that and it shut down and I was then able to start the computer again and it turned on as normal.
In the next week or so I went about my business with my laptop, continuing to shut it down as I normally do, and it was basically fine, although I had noticed that when I was turning on the laptop it was taking a few seconds longer to come to the lock screen after the windows start up logo than is usually does. I didn't think much of this, and I guess am unsure if I should now. Anyway. Last week I was using my laptop and had google chrome open with quite a few tabs up and I had a word document open as well and was alt + tab'ing between the two as I have always done. Then mid typing on the word document my laptop got the blue screen seen below (this is just a pic from google not a screenshot or photo):

It then proceeded to try and restart but came to this screen:

I pressed restart my PC, and it went to the windows logo loading screen with the spinning wheel and it worked. I was back at my lock screen and could open my computer. It has been a week or so since this has happened, and the laptop seems to run fine. I haven't installed anything weird and I haven't really dropped my computer or done any major physical damage to it. Now about the one problem I mentioned at the start, I do believe this recovery screen has come up once before a few years ago when I was opening the computer just normally but yeah just a one time random occurrence. So I'm a bit confused. Is this a sign of the laptop dying? Is there anything I can do to prevent this happening again or check whether there is something wrong with the laptop (I have backed up my important stuff since these occurrences)? Or is this just a pure random unlucky occurrence that has no real implications? Any advice would be great.
I posted this on reddit and got a few suggestions of checks to run as well as to post something in this forum. I ran the 'chkdsk /r' command, 'dism /online /cleanup-image /restorehealth' command, and 'sfc /scannow' command in the command prompt. These seemingly came back with no errors found. I also downloaded this TechPowerUp tool which found nothing either. Additionally I ran this Resplendence Software - WhoCrashed, automatic crash dump analyzer which again came back with no errors. Then I looked at the dell supportassist app and did a check there which gave me 9 updates to install some of which said they were of critical importance. They downloaded successfully. Then finally I checked my storage and found that I only had 16gb of space free. So I deleted some old backups of my iPhone that I had on here and now have 184gb free. So yeah I would love some more opinions on this situation. Thanks!
My V2 Log: https://drive.google.com/file/d/1s6VGi9Jfrdes_wxArWSUguEDWi3Ku8vd/view?usp=drive_link
- Windows Build/Version
- Windows 11 Version 23H2 (OS Build 22631.3527)
My Computer
System One
-
- OS
- Windows 11 Home 22631.3527
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 15 9500
- CPU
- Intel(R) Core(TM) i7-10750H CPU @ 2.60 GHz
- Motherboard
- Dell Inc. 0RHXRG A03
- Memory
- 16GB of Installed RAM. 457GB of Storage
- Graphics Card(s)
- NVIDIA GeForce GTX 1650 Ti
- Screen Resolution
- 1920 x 1200
- Keyboard
- Built in Keyboard
- Mouse
- Trackpad
- Internet Speed
- 93.6 Mbps Download 15.1 Mbps Upload
- Browser
- Google Chrome