Windows explorer crashing (when I'm away), per reliability history


Mastiff37

New member
Local time
7:42 AM
Posts
6
OS
Windows 11
I have never had a crash while using the machine, but when I look at my reliability history I see that windows explorer "stopped working" almost every night as far back as I can see. It appears to take programs with it (or they crash it?) since sometimes they are closed even though I left them running. The machine is pretty new and appears to be running fine, but I'd still like to resolve this. Anyone know where to look, or ideas in general?
 

My Computer

System One

  • OS
    Windows 11

FreeBooter

Well-known member
Power User
VIP
Local time
5:42 PM
Posts
988
Location
Adana
OS
Windows 11

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

Mastiff37

New member
Thread Starter
Local time
7:42 AM
Posts
6
OS
Windows 11
Thanks, I'll give that a shot. Could a context menu issue really cause crashes when I'm not interacting though?
 

My Computer

System One

  • OS
    Windows 11

glasskuter

Well-known member
Pro User
VIP
Local time
9:42 AM
Posts
2,525
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
Hello, and welcome to the forum. Is explorer crashing at any other time or just at night? Do the events occur at around the same time each day? What is the event #? A screenshot of the event would be helpful. In reliability monitor, you can double click on the red X'es which will expand each event. Then in the results below you can then double click on the critical event to get more info.

If the events occur at around the same time every day, you may also be able to narrow it down to an offending application using event viewer. If you've never used event viewer before, it can be quite overwhelming as hundreds of thousands of events happen everyday. The only ones you are interesting in are when there are multiple errors and critical events reocurring. Use Event Viewer to troubleshoot system freezes -
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

FreeBooter

Well-known member
Power User
VIP
Local time
5:42 PM
Posts
988
Location
Adana
OS
Windows 11
Make sure to repair any corrupted Windows system files, open the Command Prompt with administrative privileges and execute the below commands one at a time.


Code:
Dism /online /cleanup-image /restorehealth

Sfc  /scannow
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

glasskuter

Well-known member
Pro User
VIP
Local time
9:42 AM
Posts
2,525
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
@FreeBooter I deleted the post about gpu because I was looking at incorrect profile.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

Mastiff37

New member
Thread Starter
Local time
7:42 AM
Posts
6
OS
Windows 11
It seems to happen mostly in the evening, but the times are random. Here's an example technical details. I'll look into event viewer next. Thanks.

Source
Windows Explorer

Summary
Stopped working

Date
‎7/‎7/‎2022 5:54 PM

Status
Report sent

Description
Faulting Application Path: C:\Windows\explorer.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 10.0.22000.708
Application Timestamp: bc316f88
Fault Module Name: KERNELBASE.dll
Fault Module Version: 10.0.22000.708
Fault Module Timestamp: 89f799f7
Exception Code: e06d7363
Exception Offset: 000000000004474c
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 98ba
Additional Information 2: 98ba92fa1049ee741deb9e434bf1b9bb
Additional Information 3: e69e
Additional Information 4: e69eab68bf6bef29829e4e7329d7dac0

Extra information about the problem
Bucket ID: 5740088a8b3067cadb82160daf99cc8c (1982171034032917644)
 

My Computer

System One

  • OS
    Windows 11

Mastiff37

New member
Thread Starter
Local time
7:42 AM
Posts
6
OS
Windows 11
How do I get the event ID? Double clicking the red X does nothing.

1658000841619.png

Event viewer:

1658000876633.png
 

My Computer

System One

  • OS
    Windows 11

Necrosaro

Banned
Local time
8:42 AM
Posts
78
OS
Windows 11 (NTLITE optimized)
Can you get the file "Kernelbase.dll" from another PC and get it replaced manually
 

My Computer

System One

  • OS
    Windows 11 (NTLITE optimized)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Amd 8350 Overclocked to 4.7
    Motherboard
    Asus Sabertooth r2
    Memory
    2400 MHz DDR 3 GSkill
    Graphics Card(s)
    Nvidia 1070
    Sound Card
    Denon receiver 7.1/Atmos
    Monitor(s) Displays
    LG C7
    Screen Resolution
    4k
    Hard Drives
    Samsung SSD 840 512 gig
    Backup drive 18 terabyte hhd
    Cooling
    Hyper 212 Cpu cooler with case fans
    Keyboard
    Simple keyboard
    Mouse
    Simple mouse
    Internet Speed
    1.5 gig Fiber
    Browser
    Edge
    Antivirus
    Never

Mastiff37

New member
Thread Starter
Local time
7:42 AM
Posts
6
OS
Windows 11
Make sure to repair any corrupted Windows system files, open the Command Prompt with administrative privileges and execute the below commands one at a time.


Code:
Dism /online /cleanup-image /restorehealth

Sfc  /scannow
Found some stuff, not sure if it applies:
1658005914426.png
 

My Computer

System One

  • OS
    Windows 11

Mastiff37

New member
Thread Starter
Local time
7:42 AM
Posts
6
OS
Windows 11
Any other ideas for me? Still getting the "stopped working" every night.
 

My Computer

System One

  • OS
    Windows 11

glasskuter

Well-known member
Pro User
VIP
Local time
9:42 AM
Posts
2,525
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.382
Found some stuff,
I believe what was found and repaired is related to bluetooth.

Your event viewer screenshot is cut off so I can not read all of it. You've had 13 errors in 24 hrs. I feel certain your issue is software related but I am not proficient in analyzing log files. Even though you are not experiencing BSOD, I am tagging our resident log file expert @zbook. Hopefully he can advise you what logs you need to gather and the best way to proceed in narrowing this down to the offending culprit.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.382
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

zbook

Well-known member
Power User
VIP
Local time
9:42 AM
Posts
1,163
OS
Windows 10

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

Winuser

Well-known member
Pro User
VIP
Local time
10:42 AM
Posts
3,368
OS
Windows 11
This is my thought on Reliability History. Unless I notice an actual problem, I consider the errors as being false positives.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

Latest Tutorials

Top Bottom