Windows Hello is not working on a cold boot. On reboots, it works fine?


swerd

swerd

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Windows 11 Pro
Hi everyone,

I am having a weird issue. I have Windows Hello set up (fingerprint sensor). When I first fire up my laptop for the day, Windows 11 automatically logs in by itself. If I reboot, it asks for my fingerprint.

I have tried

- Made sure fast startup is turned off
- Checked with netplwiz to see if requiring a password is turned on
- Checked the "use my sign-in info to automatically finish setting up" option is off
- Made sure Automatic Restart Sign-On (ARSO) is off

Can anyone help? This is really annoying.

TIA for any help :)

I got the following from the Event Viewer -
https://imgur.com/a/nuG5j2P
 
Windows Build/Version
26200.9168

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    Windows 11 ProQuadCore Intel Core i5-10210U, 3100 MHz16GB (2x8)Intel(R) UHD Graphics
    Operating System
    Windows 11 Pro
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    QuadCore Intel Core i5-10210U, 3100 MHz
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    Lenovo ThinkPad E15
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Helllo, :alien:

You might also check to make sure For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device below is turned off.

www.elevenforum.com

Enable or Disable Passwordless Sign-in for Microsoft Accounts in Windows 11

This tutorial will show you how to turn on or off only allow Windows Hello sign-in for Microsoft accounts for passwordless sign-in on your Windows 11 device. You can keep your device even more secure by removing passwords when signing in to Windows 11 with Microsoft accounts on your device. All...
www.elevenforum.com www.elevenforum.com
 

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    Windows 11 Pro for WorkstationsIntel i7-8700K 5 GHz64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600...ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GD...
    OS
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    Windows 11 ProSnapdragon X Elite (12 core) 3.42 GHz16 GB LPDDR5x-7467 MHz
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If it has fingerprint on the power button like mine and you use the finger that you setup in the fingerprint, it login automatically because it saves the fingerprint in the bios.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro latestAMD Ryzen 5 5700x32 gb 3200 mhz xmp (4x8)msi rtx3060 8gb
    OS
    Windows 11 Pro latest
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5700x
    Motherboard
    Msi b550 gaming gen3
    Memory
    32 gb 3200 mhz xmp (4x8)
    Graphics Card(s)
    msi rtx3060 8gb
    Sound Card
    Audigy RX
    Monitor(s) Displays
    Philips 222V8LA/00
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    1980x1080
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    MX500 Crucial
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    corsair cv 750
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    q-tech
    Cooling
    amd wraith stealth
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    k81 gigabyte force
    Mouse
    zeroground daito
    Internet Speed
    100-10
    Browser
    Mozilla
    Antivirus
    Windows defender

  • At a glance

    windows 11 pro latesti5-2520M8Gb ddr3 1333 mhzhd3000
    Operating System
    windows 11 pro latest
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T420
    CPU
    i5-2520M
    Memory
    8Gb ddr3 1333 mhz
    Graphics card(s)
    hd3000
    Sound Card
    on board
    Screen Resolution
    1366x768
    Hard Drives
    Team group lite 3d 240gb
    Internet Speed
    100-10
    Antivirus
    defender
Brink said:
Helllo, :alien:

You might also check to make sure For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device below is turned off.
Click to expand...

Hi. Thanks for the reply. I am using a local account only.
 

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  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D64GBAMD Radeon RX 9070XT
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard

  • At a glance

    Windows 11 ProQuadCore Intel Core i5-10210U, 3100 MHz16GB (2x8)Intel(R) UHD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
boombastik said:
If it has fingerprint on the power button like mine and you use the finger that you setup in the fingerprint, it login automatically because it saves the fingerprint in the bios.
Click to expand...

Hi. Thanks for the help. Before I reformatted, it was working fine. At the time, I *always* had to provide my fingerprint to log in.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D64GBAMD Radeon RX 9070XT
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard

  • At a glance

    Windows 11 ProQuadCore Intel Core i5-10210U, 3100 MHz16GB (2x8)Intel(R) UHD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
After format did you reset the TPM?
This will reset pin and fingerprint so you can use new ones.

Keep in mind If you reset your Trusted Platform Module (TPM) while BitLocker is active, you will trigger a BitLocker recovery lockout. The TPM stores the hardware keys used to decrypt your drive; wiping it destroys those keys, forcing your PC to demand a 48-digit numerical recovery key at boot.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro latestAMD Ryzen 5 5700x32 gb 3200 mhz xmp (4x8)msi rtx3060 8gb
    OS
    Windows 11 Pro latest
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 5700x
    Motherboard
    Msi b550 gaming gen3
    Memory
    32 gb 3200 mhz xmp (4x8)
    Graphics Card(s)
    msi rtx3060 8gb
    Sound Card
    Audigy RX
    Monitor(s) Displays
    Philips 222V8LA/00
    Screen Resolution
    1980x1080
    Hard Drives
    MX500 Crucial
    PSU
    corsair cv 750
    Case
    q-tech
    Cooling
    amd wraith stealth
    Keyboard
    k81 gigabyte force
    Mouse
    zeroground daito
    Internet Speed
    100-10
    Browser
    Mozilla
    Antivirus
    Windows defender

  • At a glance

    windows 11 pro latesti5-2520M8Gb ddr3 1333 mhzhd3000
    Operating System
    windows 11 pro latest
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo T420
    CPU
    i5-2520M
    Memory
    8Gb ddr3 1333 mhz
    Graphics card(s)
    hd3000
    Sound Card
    on board
    Screen Resolution
    1366x768
    Hard Drives
    Team group lite 3d 240gb
    Internet Speed
    100-10
    Antivirus
    defender
I should say. When it logs in by itself, it says "Hello" as if I provided biometric authentication.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D64GBAMD Radeon RX 9070XT
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard

  • At a glance

    Windows 11 ProQuadCore Intel Core i5-10210U, 3100 MHz16GB (2x8)Intel(R) UHD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
boombastik said:
After format did you reset the TPM?
Click to expand...

No. But I have reinstalled Windows on my laptop a few times, and that has never been an issue. Thanks for the help :)
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D64GBAMD Radeon RX 9070XT
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard

  • At a glance

    Windows 11 ProQuadCore Intel Core i5-10210U, 3100 MHz16GB (2x8)Intel(R) UHD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
boombastik said:
If it has fingerprint on the power button like mine and you use the finger that you setup in the fingerprint, it login automatically because it saves the fingerprint in the bios.
Click to expand...

This turned out to be the answer. Many thanks, @boombastik.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProAMD Ryzen 7 9800X3D64GBAMD Radeon RX 9070XT
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    AMD Ryzen 7 9800X3D
    Motherboard
    Gigabyte X870 Aorus Elite WiFi7 Motherboard
    Memory
    64GB
    Graphics Card(s)
    AMD Radeon RX 9070XT
    Sound Card
    Realtek ALC1220 HD Audio
    Monitor(s) Displays
    Dell Alienware AW3425DW 34.2" Curved OLED Gaming Monitor
    Screen Resolution
    3440x1440
    Hard Drives
    Kingston KC3000 M.2 NVMe Gen4 SSD 2TB
    WD Black SN850X NVMe SSD 4TB
    Crucial T500 M.2 2280 NVMe PCIe 4.0 SSD 4TB
    Kingston KC3000 M.2 NVMe Gen4 SSD 4TB
    PSU
    1000W Gigabyte UD1000GM 80 PLUS Gold
    Case
    Phanteks Enthoo Pro 2 D-RGB Tempered Glass Full Tower Black
    Internet Speed
    750Mbps
    Browser
    Firefox / Chrome / Edge / Brave
    Antivirus
    Kaspersky Standard

  • At a glance

    Windows 11 ProQuadCore Intel Core i5-10210U, 3100 MHz16GB (2x8)Intel(R) UHD Graphics
    Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    QuadCore Intel Core i5-10210U, 3100 MHz
    Motherboard
    Lenovo ThinkPad E15
    Memory
    16GB (2x8)
    Graphics card(s)
    Intel(R) UHD Graphics
    Sound Card
    Conexant CX8070 @ Intel Comet Point-LP PCH
    Monitor(s) Displays
    Lenovo N156HCA-EAB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SAMSUNG MZVLB256HBHQ-000L7
    ST2000LM007-1R8174
    Internet Speed
    750 Mbps
    Browser
    Chrome / Edge / Firefox / Brave
    Antivirus
    Bitdefender Total Security
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