Windows hello is not working on boot


S

stzan

Well-known member
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I have this strange problem, Windows hello facial recognition is not working when restarting or booting after shutdown and I have to enter the pin. I get the "something went wrong" message and if I wait a few seconds then it is working fine. It seems like the biometric serivce is delaying to start. On the other hand if I lock the pc or wake it up from sleep, facial recognition is working fine.
I have tried sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth, even repair install windows, reinstalling drivers, selective startup, uninstalling antivirus but nothing helped.
Here are some screenshots when booting:

starting:

1.webp

preparing:

2.webp

something went wrong:

3.webp

Any idead?

Windows version: 26H2 26220.8165
Laptop model: Lenovo Yoga 7 Pro 14IMH9
 

My Computer My Computer

At a glance

Windows 10Ultra Core Ultra 9 185H32GBIntel Arc
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
Lenovo Yoga 7 Pro
CPU
Ultra Core Ultra 9 185H
Motherboard
Lenovo
Memory
32GB
Graphics Card(s)
Intel Arc
Things to try:
Turn off fast startup
update bios
update chipset drivers
Get off insider build. Sometimes, those builds are not ready for prime time.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
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    MT
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    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
You can use Windows Recovery Environment to remove the NGC folder and reset your Windows 11 PIN login password.


Execute following command to delete NGC folder.

Code: 
Rd /s /q c:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
glasskuter said:
Things to try:
Turn off fast startup
update bios
update chipset drivers
Get off insider build. Sometimes, those builds are not ready for prime time.
Click to expand...
I tried those options. Everything is up to date. Going off insider build is not an option at the moment but it crossed my mind that this could be the cause off the problem,
FreeBooter said:
You can use Windows Recovery Environment to remove the NGC folder and reset your Windows 11 PIN login password.


Execute following command to delete NGC folder.

Code: 
Rd /s /q c:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
Click to expand...
I've already tried that but I will give it another shot.

edit: tried the NGC trick again but the problem persists.
 
Last edited:

My Computer My Computer

At a glance

Windows 10Ultra Core Ultra 9 185H32GBIntel Arc
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
Lenovo Yoga 7 Pro
CPU
Ultra Core Ultra 9 185H
Motherboard
Lenovo
Memory
32GB
Graphics Card(s)
Intel Arc

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2Intel Core i7-10700K16GB (8GB PC4-19200 DDR4 SDRAM x2)NVIDIA GeForce GTX 1050 TI
    OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    #1. LG ULTRAWIDE 34" #2. AOC Q32G2WG3 32"
    Screen Resolution
    #1. 3440 X 1440 #2. 1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    Webroot SecureAnywhere CE 26.1

  • At a glance

    Windows 11 Canary ChannelIntel Core i5-8400 CPU @ 2.80GHz16 MB DDR 4-2666
    Operating System
    Windows 11 Canary Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec G156
    CPU
    Intel Core i5-8400 CPU @ 2.80GHz
    Motherboard
    AsusTeK Prime B360M-A
    Memory
    16 MB DDR 4-2666
    Monitor(s) Displays
    23" Speptre HDMI 75Hz
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 970 EVO 500GB NVMe
    Keyboard
    Logitek K270
    Mouse
    Logitek M185
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    Windows Defender
Should I try resetting tpm?
 

My Computer My Computer

At a glance

Windows 10Ultra Core Ultra 9 185H32GBIntel Arc
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
Lenovo Yoga 7 Pro
CPU
Ultra Core Ultra 9 185H
Motherboard
Lenovo
Memory
32GB
Graphics Card(s)
Intel Arc
Someone has the same problem posted on 26-3-2026 on microsoft forums. So maybe it's a problem caused by an update.
 

My Computer My Computer

At a glance

Windows 10Ultra Core Ultra 9 185H32GBIntel Arc
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
Lenovo Yoga 7 Pro
CPU
Ultra Core Ultra 9 185H
Motherboard
Lenovo
Memory
32GB
Graphics Card(s)
Intel Arc
If you reset tpm, it is recommended to do it in from within windows rather than from uefi bios.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Now with Fast Startup On and shutdown and power on again is working,
With Fast Startup Off and shutdown and power on again is not working,
With Restart is not working in any case.
I guess I will leave fast startup on.
 

My Computer My Computer

At a glance

Windows 10Ultra Core Ultra 9 185H32GBIntel Arc
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
Lenovo Yoga 7 Pro
CPU
Ultra Core Ultra 9 185H
Motherboard
Lenovo
Memory
32GB
Graphics Card(s)
Intel Arc
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