Solved Windows Photos app not working


msmcintosh

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Local time
2:43 AM
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18
Location
Tampa, FL
OS
Windows 11
Windows Photos is the default app for viewing images (jpg). When I double click an image, I get a popup that lists the file name and path and a message that says "The app didn't start".

In Powershell, I ran the command "get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage" to uninstall Photos. Then go to the Microsoft Store and install Photos. I double click the image file and get the same popup message.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxie Book Pro 360
    CPU
    i7-1165G7
    Motherboard
    Samsung
    Memory
    16 GB
    Hard Drives
    Samsung SSD 970 EVO Plus 1TB
    Browser
    Edge
    Antivirus
    Norton 360

glasskuter

Well-known member
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Local time
1:43 AM
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2,600
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.608
Things to try:

1. Try resetting the app. Settings-Apps-Apps & Features-Microsoft Photos. Under Reset click 'repair' If a repair doesn't help the problem, then click 'reset'.

2. run the app troubleshooter- settings-system-troubleshoot-other troubleshooters-windows store apps-run

3. Check for file system corruption. Open command prompt as administrator and type sfc /scannow. Report back if system file checker finds any corruption it is unable to fix.

When you removed the photos app using the powershell command, did you restart BEFORE you reinstalled the app?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

msmcintosh

New member
Thread Starter
Local time
2:43 AM
Posts
18
Location
Tampa, FL
OS
Windows 11
The following files are corrupted and could not be repaired:

"C:\Windows\System32\dsprop.dll"
ucrtbase_enclave.dll
AppReadiness.dll
lpkinstall.exe
iasacct.dll
CleanPCCSP.dll
bdeunlock.exe
slui.exe
afunix.sys
C:\windows\Microsoft.NET\Framework64\v4.0.30319\\System.Web.dll
C:\windows\SysWOW64\\mfperfhelper.dll
C:\windows\SysWOW64\\Windows.Internal.SecurityMitigationsBroker.dll
C:\windows\SysWOW64\\sppcext.dll
C:\windows\SysWOW64\\rdpviewerax.dll
C:\windows\SysWOW64\Dism\\DmiProvider.dll

I didn't restart the system before installing Photos.
 

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My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxie Book Pro 360
    CPU
    i7-1165G7
    Motherboard
    Samsung
    Memory
    16 GB
    Hard Drives
    Samsung SSD 970 EVO Plus 1TB
    Browser
    Edge
    Antivirus
    Norton 360

glasskuter

Well-known member
Pro User
VIP
Local time
1:43 AM
Posts
2,600
Location
The Lone Star State of Texas
OS
Windows 11 Pro 22H2 22621.608

My Computers

System One System Two

  • OS
    Windows 11 Pro 22H2 22621.608
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

msmcintosh

New member
Thread Starter
Local time
2:43 AM
Posts
18
Location
Tampa, FL
OS
Windows 11
The uninstall, reboot and then install Photos worked.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Samsung Galaxie Book Pro 360
    CPU
    i7-1165G7
    Motherboard
    Samsung
    Memory
    16 GB
    Hard Drives
    Samsung SSD 970 EVO Plus 1TB
    Browser
    Edge
    Antivirus
    Norton 360

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