Solved Windows Photos app not working


msmcintosh

Well-known member
Local time
11:14 PM
Posts
31
Location
Tampa, FL
OS
Windows 11
Windows Photos is the default app for viewing images (jpg). When I double click an image, I get a popup that lists the file name and path and a message that says "The app didn't start".

In Powershell, I ran the command "get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage" to uninstall Photos. Then go to the Microsoft Store and install Photos. I double click the image file and get the same popup message.
 

My Computer My Computer

At a glance

Windows 11i7-1165G716 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxie Book Pro 360
CPU
i7-1165G7
Motherboard
Samsung
Memory
16 GB
Hard Drives
Samsung SSD 970 EVO Plus 1TB
Browser
Brave
Antivirus
Norton 360
Things to try:

1. Try resetting the app. Settings-Apps-Apps & Features-Microsoft Photos. Under Reset click 'repair' If a repair doesn't help the problem, then click 'reset'.

2. run the app troubleshooter- settings-system-troubleshoot-other troubleshooters-windows store apps-run

3. Check for file system corruption. Open command prompt as administrator and type sfc /scannow. Report back if system file checker finds any corruption it is unable to fix.

When you removed the photos app using the powershell command, did you restart BEFORE you reinstalled the app?
 

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.9445i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.9445AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
The following files are corrupted and could not be repaired:

"C:\Windows\System32\dsprop.dll"
ucrtbase_enclave.dll
AppReadiness.dll
lpkinstall.exe
iasacct.dll
CleanPCCSP.dll
bdeunlock.exe
slui.exe
afunix.sys
C:\windows\Microsoft.NET\Framework64\v4.0.30319\\System.Web.dll
C:\windows\SysWOW64\\mfperfhelper.dll
C:\windows\SysWOW64\\Windows.Internal.SecurityMitigationsBroker.dll
C:\windows\SysWOW64\\sppcext.dll
C:\windows\SysWOW64\\rdpviewerax.dll
C:\windows\SysWOW64\Dism\\DmiProvider.dll

I didn't restart the system before installing Photos.
 

Attachments

My Computer My Computer

At a glance

Windows 11i7-1165G716 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxie Book Pro 360
CPU
i7-1165G7
Motherboard
Samsung
Memory
16 GB
Hard Drives
Samsung SSD 970 EVO Plus 1TB
Browser
Brave
Antivirus
Norton 360

My Computers My Computers

  • At a glance

    Windows 11 Pro 25H2 26200.9445i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • At a glance

    Windows 11 Pro 24H2 26200.9445AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.9445
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
  • System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.9445
The uninstall, reboot and then install Photos worked.
 

My Computer My Computer

At a glance

Windows 11i7-1165G716 GB
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Samsung Galaxie Book Pro 360
CPU
i7-1165G7
Motherboard
Samsung
Memory
16 GB
Hard Drives
Samsung SSD 970 EVO Plus 1TB
Browser
Brave
Antivirus
Norton 360
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