windows update patch failed to install


Helmuuth

Helmuuth

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what is going on here? usually a patch would install. first time happening. after what i thought was the update going through...then secure boot was activated so i had to input my recovery code (bitlocker) to regain access, np. checked update list..failed.

Screenshot 2025-08-12 225814.webp

and here you can see theres the update patch, was cleaning using wisecare365

Screenshot 2025-08-12 230932.webp
 
Windows Build/Version
its in my sig

My Computer My Computer

At a glance

Windows 1112th Gen Intel(R) Core(TM) i3-1215U793.6 MB Free (5.6 GB Total)Intel(R) UHD Graphics (2.0 GB)
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad Flex 5
CPU
12th Gen Intel(R) Core(TM) i3-1215U
Motherboard
LENOVO (LNVNB161216)
Memory
793.6 MB Free (5.6 GB Total)
Graphics Card(s)
Intel(R) UHD Graphics (2.0 GB)
Sound Card
Realtek High Definition Audio(SST)
Monitor(s) Displays
Generic PnP Monitor (1280 x 800 @ 60 Hz)
Screen Resolution
1920 x 1200
Keyboard
Standard PS/2 Keyboard
Mouse
Logitech M220
Internet Speed
Varies
Browser
Microsoft edge (main), Firefox, Opera, Brave
Antivirus
Bitdefender Anti virus plus
Microsoft:

Code: 
A frequently observed result code is 0xC1900101.

This result code can be thrown at any stage of the upgrade process, with the exception of the downlevel phase.

0xC1900101 is a generic rollback code, and usually indicates that an incompatible driver is present.

The incompatible driver can cause blue screens, system hangs, and unexpected reboots.






1) Please run the V2 log collector > post a share link


www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com




2) Run: upgrade_failure_info > post a share link


Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first
www.tenforums.com www.tenforums.com




3) Open administrative command prompt and copy and paste:

fltmc

dism /online /get-drivers /format:table >c:\drivers.txt

Post share links.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
i cant seem to run it. as you can see here its already off but greyed out. so when open it it prompts me to close it.
Screenshot 2025-08-12 235743.webp
 

My Computer My Computer

At a glance

Windows 1112th Gen Intel(R) Core(TM) i3-1215U793.6 MB Free (5.6 GB Total)Intel(R) UHD Graphics (2.0 GB)
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad Flex 5
CPU
12th Gen Intel(R) Core(TM) i3-1215U
Motherboard
LENOVO (LNVNB161216)
Memory
793.6 MB Free (5.6 GB Total)
Graphics Card(s)
Intel(R) UHD Graphics (2.0 GB)
Sound Card
Realtek High Definition Audio(SST)
Monitor(s) Displays
Generic PnP Monitor (1280 x 800 @ 60 Hz)
Screen Resolution
1920 x 1200
Keyboard
Standard PS/2 Keyboard
Mouse
Logitech M220
Internet Speed
Varies
Browser
Microsoft edge (main), Firefox, Opera, Brave
Antivirus
Bitdefender Anti virus plus
Helmuuth said:
i cant seem to run it. as you can see here its already off but greyed out. so when open it it prompts me to close it.
View attachment 142129
Click to expand...

Which step?

1) V2
2) upgrade_failure_info
3) administrative command prompt

Most V2 run problems can be troubleshooted by:

a) Making sure that the menu bar extract all is clicked before running

b) Uninstalling non-Microsoft AV software:

[KB146] Uninstallers (removal tools) for common Windows antivirus software

support.eset.com support.eset.com


When available post result links for the steps without the error message.
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Hi i didnt do those things as i ran into uac...user acct corruption on main acct. Then somehow triggered bitlocker (secure boot )was awaken from its slumber prompting me to enter 48 character recovery code..but thx to gemini i was able to fix everything after 5am, 5 hours later. Deleted the acct and created new one..
 

My Computer My Computer

At a glance

Windows 1112th Gen Intel(R) Core(TM) i3-1215U793.6 MB Free (5.6 GB Total)Intel(R) UHD Graphics (2.0 GB)
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Lenovo Ideapad Flex 5
CPU
12th Gen Intel(R) Core(TM) i3-1215U
Motherboard
LENOVO (LNVNB161216)
Memory
793.6 MB Free (5.6 GB Total)
Graphics Card(s)
Intel(R) UHD Graphics (2.0 GB)
Sound Card
Realtek High Definition Audio(SST)
Monitor(s) Displays
Generic PnP Monitor (1280 x 800 @ 60 Hz)
Screen Resolution
1920 x 1200
Keyboard
Standard PS/2 Keyboard
Mouse
Logitech M220
Internet Speed
Varies
Browser
Microsoft edge (main), Firefox, Opera, Brave
Antivirus
Bitdefender Anti virus plus
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