Solved WOL - Wake On LAN not working


jeffshead

Member
Local time
12:48 AM
Posts
8
OS
Win11
I have encountered a weird issue where I can WOL a computer if it was shutdown but not from sleep. You would think it would work the other way around.

It's an old Dell Optiplex 780 with Windows 11. The issue happens with the Ethernet port (Intel 82567-LM3) on the motherboard. WOL from sleep works if I install and use a 4-port Broadcom PCI card with the built-in drivers.

I have tried everything that I've found on the Internet over the past two days. I'm stumped. I have tried different drivers and I've even forced drivers from similar Intel models that have more features. I have disabled/enabled Fast Startup, PCI Link power state, hibernate, hybrid sleep in Power Management, changed power and WOL settings in the BIOS etc.

2023-03-21_22-45-09.png

Anyone have any ideas? I'm guessing this is a lost cause because I have tried every sensible suggestion I have found on the Internet.
 

My Computer

System One

  • OS
    Win11
Device Manager>expand network adapters>right click on your adapter>select properties>power management tab> check box next to allow magic packet to wake computer.

If there is a setting in bios, Wake on Lan does have to be enabled in bios.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Device Manager>expand network adapters>right click on your adapter>select properties>power management tab> check box next to allow magic packet to wake computer.

If there is a setting in bios, Wake on Lan does have to be enabled in bios.
Yep... Already made sure those are enabled.
 

My Computer

System One

  • OS
    Win11
Sorry, I have nothing else. It would really help us help you if you would enter system specs so we would know what you're working with. Also give your windows version. That is such an old machine from like 2009. Are you running the last bios Dell issued for it?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
I use WOL on every system I have that supports it. I have had really strange behaviors. For example, I had one system where it would work only when the computer was in sleep, but not after a full shutdown. After a BIOS update, that behavior changed so that the behavior reversed - it now works after a shutdown but not in sleep.

In my case, these systems are all desktop systems that I never allow to sleep, so the way it's working now is actually the preferred behavior for me.

So, it seems to me that the behavior can be dependant upon the particular system, even down to the point where it can vary with BIOS version.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Intel Core2 Quad Q9650 @ 3.00GHz
RAM 8.00 GB
Windows 11 Pro 22H2 22621.1413
Latest Dell BIOS A15
 

My Computer

System One

  • OS
    Win11
@hsehestedt would be the man in the know. It would seem that Windows 11 might not play nice with some older bios .
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
@hsehestedt would be the man in the know. It would seem that Windows 11 might not play nice with some older bios .
Thanks, @glasskuter, I appreciate that. Unfortunately, there is still a great deal unknown to me. Yes, I have played with this pretty extensively, but it always seems to me to be a mystery how any one particular system will behave. I once spent about a day and half doing nothing but playing with WOL and the what I did learn was this:

There does not appear to a difference in the way Win 10 and Win 11 handle it. At least for all my systems, however they behaved on Win 10 was how they also behaved with Win 11.

Microsoft details how WOL should behave in the documentation linked to here:


Another important distinction to be aware of:

Performing a "shutdown" from within Windows MAY put the computer into a different state than physically powering off a system and then restoring power to that system.

As an example, compare the behavior of these two systems:

1) System using an (older) MSI motherboard:

If I perform a "shutdown" from within Windows, I can successfully perform a WOL on that system. However, if I then physically remove power from that machine and restore it, the system will not respond to a WOL.

2) System with a recent ASUS motherboard:

On this system, the system will also successfully respond to WOL if I perform a shutdown from within Windows. If I remove power and restore it to that system, it will still respond to a WOL, unlike the MSI.

Workaround for system 1: As a workaround, there is an option in the BIOS that allows the user to choose the behavior after a power loss and subsequent restoration of power. I set this so that the system will automatically power on after restoration of power. That way I can always remotely perform a shutdown again if I want, which maintains my ability to later perform a WOL. At least that way I guarantee that I can always do a WOL.

Another note: The conventional wisdom is to disable Fast Startup in Windows. However, from the above document, you may note that enabling Fast Startup may actually reverse the behavior, namely, that may cause WOL to NOT work after a shutdown, but WILL allow it to work when the system enters sleep state.

I realize that this is all very confusing. It certainly drove me nuts, anyway. :-) All I can say is that you will need to test it on any given system to see how that particular system behaves.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Thanks so much to both of you! I really appreciate you taking the time to respond.

At least I got it to work partially. I can wake from powered off but not from sleep. I'll just disable sleep.

I could not get WOL to work (at all) with the built-in MS provided driver nor the Dell driver. I downloaded the Intel v23.4 driver (https://downloadmirror.intel.com/28415/eng/prowinx64.exe) and force updated the 82567LM‑3 adapter to use the 82579LM driver (\PRO1000\Winx64\NDIS65\). I enabled PME and turned off all energy efficiency settings under the driver's Advanced tab and enabled everything under the Power Management tab of the driver settings.
 

My Computer

System One

  • OS
    Win11
Thanks so much to both of you! I really appreciate you taking the time to respond.

At least I got it to work partially. I can wake from powered off but not from sleep. I'll just disable sleep.

I could not get WOL to work (at all) with the built-in MS provided driver nor the Dell driver. I downloaded the Intel v23.4 driver (https://downloadmirror.intel.com/28415/eng/prowinx64.exe) and force updated the 82567LM‑3 adapter to use the 82579LM driver (\PRO1000\Winx64\NDIS65\). I enabled PME and turned off all energy efficiency settings under the driver's Advanced tab and enabled everything under the Power Management tab of the driver settings.
Ahh, yes! That was something that I forgot to mention. Using the built-in drivers from Microsoft will not always work. I too have found it absolutely necessary to have the manufacture's Ethernet drivers. But it is interesting that in your case even the drivers from Dell did not work.
 

My Computers

System One System Two

  • OS
    Win11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel i7-11700K
    Motherboard
    ASUS Prime Z590-A
    Memory
    128GB Crucial Ballistix 3200MHz DRAM
    Graphics Card(s)
    No GPU - CPU graphics only (for now)
    Sound Card
    Realtek (on motherboard)
    Monitor(s) Displays
    HP Envy 32
    Screen Resolution
    2560 x 1440
    Hard Drives
    1 x 1TB NVMe Gen 4 x 4 SSD
    1 x 2TB NVMe Gen 3 x 4 SSD
    2 x 512GB 2.5" SSDs
    2 x 8TB HD
    PSU
    Corsair HX850i
    Case
    Corsair iCue 5000X RGB
    Cooling
    Noctua NH-D15 chromax.black cooler + 10 case fans
    Keyboard
    CODE backlit mechanical keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    Additional options installed:
    WiFi 6E PCIe adapter
    ASUS ThunderboltEX 4 PCIe adapter
  • Operating System
    Win11 Pro 23H2
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Mouse
    Buttonless Glass Precision Touchpad
    Keyboard
    Backlit, spill resistant keyboard
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor

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