Xbox App crashes when trying to download games, how to fix?


Auditormadness9

Well-known member
Local time
1:33 AM
Posts
37
OS
Windows 11
Microsoft Store works fine but this doesn't. Tried resetting, terminating, repairing, reinstalling, reinstalling Gaming Services through powershell as well. Nothing helped. What else can be done?
 

Attachments

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 280816GB RAMRTX 2060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808
Memory
16GB RAM
Graphics Card(s)
RTX 2060
Clear Microsoft Store Cache

Press the Start key, type powershell, right-click it, and choose Run as administrator.

Type wsreset.exe and press Enter to clear the cache.

Restart your PC.

 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Did not help at all.
 

My Computer My Computer

At a glance

Windows 11Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 280816GB RAMRTX 2060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, 2808
Memory
16GB RAM
Graphics Card(s)
RTX 2060
Open Command Prompt as an admin:
sfc /scannow

After it finishes, paste the following:
DISM /Online /Cleanup-Image /RestoreHealth

Restart the computer.
Try the game again.

---

If that doesn't work:

Check Core Dependency Services
Ensure the background services that handle Windows Store downloads are set to start automatically.
  • Press Win + R, type services.msc, and press Enter.
  • Locate the following services, right-click each, select Properties, and set their Startup type to Automatic:
    • IP Helper
    • Xbox Live Auth Manager
    • Xbox Live Networking Service
    • Gaming Services
    • Windows Update
  • Click Start if the service is currently stopped, then click Apply.
Try the game again.

---

If that doesn't work:

Change the Default Save Location
Corrupted delivery optimization files or permission issues on the target drive often crash the installer process.
  • Go to Settings > System > Storage > Advanced storage settings > Where new content is saved.
  • Change "New apps will save to" to a different drive (or toggle it from C: to another drive and back to C:).
  • Restart the PC and try downloading again.
 

My Computer My Computer

At a glance

Windows 11
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
Custom Built
Have you tried disabling any third party Antivirus that you have running?
 

My Computer My Computer

At a glance

Windows 11 25H2Broadwell-e 6850K 4.5ghz @1.36v32GB Corsair LPM 3600 C16EVGA RTX 3080Ti FTW
OS
Windows 11 25H2
Computer type
PC/Desktop
Manufacturer/Model
EVGA home brew
CPU
Broadwell-e 6850K 4.5ghz @1.36v
Motherboard
EVGA X99 FTW K
Memory
32GB Corsair LPM 3600 C16
Graphics Card(s)
EVGA RTX 3080Ti FTW
Sound Card
Asus Centurion true 7.1 headset. (5 speakers in each earpeice)
Monitor(s) Displays
LG C4 55"
Screen Resolution
4K 144hz
Hard Drives
Various models of SSDs ~10TB No HDDs installed.
PSU
be quiet! BN516 Straight Power 12-1000w 80 Plus Platinum
Case
Corsair 780T modified to dual 200mm intake fans
Cooling
Corsair H110i
Keyboard
Corsair K95 Platinum
Mouse
Corsair M65 RGB Elite
Internet Speed
50Mbs

Latest Support Threads

Back
Top Bottom