"Your PIN is no longer available" can't log into W11 account


neves said:
Was talking from experience. Had a similar issue with the PIN - after switching to a local account (apparently Windows Hello features - work better with a Microsoft account). Clearing the TPM and removing the PIN after restart - then set it again - is what worked for me.
Click to expand...
Was also talking about my experience as well ;-)

Anyway, I don't use the local account when setting up my PC. I also use both biometrics and pin (secondary) for login. Pin will only come into play if biometrics fail. A Microsoft account will only kick in if both bio and pin fail.

When I had the issue, the OP had (and hadn't had bio setup), the nag screen also provided the option to log into the system with my Microsoft account, and upon that, fix my pin issue...

20211215_134537-1-jpg.16332

Nowhere in that process did I need to clear or tinker with the TPM settings, to include clearing it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4351)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (DTS:X® Ultra Audio: ESS ES9280A DAC)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Keyboard
    Logitech Keys
    Mouse
    Logitech MX Master 3
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
Dru2 said:
Was also talking about my experience as well ;-)

Anyway, I don't use the local account when setting up my PC. I also use both biometrics and pin (secondary) for login. Pin will only come into play if biometrics fail. A Microsoft account will only kick in if both bio and pin fail.

When I had the issue, the OP had (and hadn't had bio setup), the nag screen also provided the option to log into the system with my Microsoft account, and upon that, fix my pin issue...

20211215_134537-1-jpg.16332

Nowhere in that process did I need to clear or tinker with the TPM settings, to include clearing it.
Click to expand...
to be honest I assumed that was the first thing OP tried, as Windows literally suggests it as a solution and walks you through it.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    "Selene"
    CPU
    AMD Ryzen 5 3600
    Motherboard
    Gigabyte A520I AC Mini ITX AM4
    Memory
    G.Skill Flare X 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
    Graphics Card(s)
    Dell OEM RX 5700
    Monitor(s) Displays
    LG 29UM69G-B 29.0" 1.5X Ultrawide 75 Hz Monitor
    Screen Resolution
    2560 x 1080
    Hard Drives
    Intel 660p 1.02 TB M.2-2280 PCIe 3.0 X4 NVME Solid State Drive
    Western Digital Caviar Blue 1 TB 3.5" 7200 RPM Internal Hard Drive
    PSU
    Corsair CX650M 650 W 80+ Bronze Certified Semi-modular ATX Power Supply
    Case
    Thermaltake Suppressor F1
    Keyboard
    SteelSeries APEX RGB Wired Gaming Keyboard
    Mouse
    SteelSeries Rival 300 Wired Optical Mouse
    Other Info
    SteelSeries Arctis 5 7.1 Channel Headset
Futurdreamz said:
to be honest I assumed that was the first thing OP tried, as Windows literally suggests it as a solution and walks you through it.
Click to expand...
Unfortunately, as @Brink mentioned previously, you wont get the alternative options if this recommended setting is turned on.

1678423379177.png
 

My Computers

System One System Two

  • OS
    Win 11 Home & Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    15.0GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Brink said:
Hello Gyrobob, and welcome. :alien:

If you are able to sign in to the built-in Administrator account, you can see if option two below may sort this for you.

www.elevenforum.com

Remove PIN from Account in Windows 11

This tutorial will show you how to remove the Windows Hello PIN sign-in option from your account in Windows 11. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part...
www.elevenforum.com www.elevenforum.com
Click to expand...
This worked like a champ. I had replaced the motherboard with an identical model, but the TPM was having its way with me.
 

My Computer

System One

  • OS
    Windows 10
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