"Your PIN is no longer available" can't log into W11 account

Dru2 · Mar 9, 2023

neves said:
Was talking from experience. Had a similar issue with the PIN - after switching to a local account (apparently Windows Hello features - work better with a Microsoft account). Clearing the TPM and removing the PIN after restart - then set it again - is what worked for me.

Was also talking about my experience as well

Anyway, I don't use the local account when setting up my PC. I also use both biometrics and pin (secondary) for login. Pin will only come into play if biometrics fail. A Microsoft account will only kick in if both bio and pin fail.

When I had the issue, the OP had (and hadn't had bio setup), the nag screen also provided the option to log into the system with my Microsoft account, and upon that, fix my pin issue...

Nowhere in that process did I need to clear or tinker with the TPM settings, to include clearing it.

Futurdreamz · Mar 9, 2023

Dru2 said:
Was also talking about my experience as well

Anyway, I don't use the local account when setting up my PC. I also use both biometrics and pin (secondary) for login. Pin will only come into play if biometrics fail. A Microsoft account will only kick in if both bio and pin fail.

When I had the issue, the OP had (and hadn't had bio setup), the nag screen also provided the option to log into the system with my Microsoft account, and upon that, fix my pin issue...

Nowhere in that process did I need to clear or tinker with the TPM settings, to include clearing it.

to be honest I assumed that was the first thing OP tried, as Windows literally suggests it as a solution and walks you through it.

Fabler2 · Mar 9, 2023

Futurdreamz said:
to be honest I assumed that was the first thing OP tried, as Windows literally suggests it as a solution and walks you through it.

Unfortunately, as @Brink mentioned previously, you wont get the alternative options if this recommended setting is turned on.

caseym54 · Jul 17, 2023

Brink said:
Hello Gyrobob, and welcome.

If you are able to sign in to the built-in Administrator account, you can see if option two below may sort this for you.

Remove PIN from Account in Windows 11 Tutorial

This tutorial will show you how to remove the Windows Hello PIN sign-in option from your account in Windows 11. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part...

www.elevenforum.com

This worked like a champ. I had replaced the motherboard with an identical model, but the TPM was having its way with me.