KasunLee
Member
- Local time
- 8:57 AM
- Posts
- 11
- OS
- Windows 11
Hi all,
My ISP provides a service called "YouTube Unlimited", in which they provide 30GB of data for a certain cost for HD streaming, and unlimited data for non-HD streaming. Since lately (I'm not sure if it's after I upgraded to windows -- around that time, anyways), this YouTube Unlimited package seems to be dysfunctional. No matter how much I stream in HD the data won't show depleted, and it looks like that data is spent using the normal background data (which is outside the YT Unlimited service). This is the YT-Unlimited package I've installed on my Laptop's modem/sim, but the same package installed on my Phone works fine -- so I cannot say it's a defect in the YT package. So I called the ISP and they are saying that in their systems they cannot detect any Youtube activity on my connection -- and that's why the YT data is not depleting. The customer service cannot seem to figure out why they are not registering my YT usage. So I'm non-plussed. Does anyone have a clue what's causing that kinda thing (me using Youtube and the ISP not registering that I am)? I'm not using VPNs or anything when I'm on YT. And I'm using both Firefox and Opera on YouTube (So it's not a browser problem either).
?
Hope my question makes sense.
Thanks!
My ISP provides a service called "YouTube Unlimited", in which they provide 30GB of data for a certain cost for HD streaming, and unlimited data for non-HD streaming. Since lately (I'm not sure if it's after I upgraded to windows -- around that time, anyways), this YouTube Unlimited package seems to be dysfunctional. No matter how much I stream in HD the data won't show depleted, and it looks like that data is spent using the normal background data (which is outside the YT Unlimited service). This is the YT-Unlimited package I've installed on my Laptop's modem/sim, but the same package installed on my Phone works fine -- so I cannot say it's a defect in the YT package. So I called the ISP and they are saying that in their systems they cannot detect any Youtube activity on my connection -- and that's why the YT data is not depleting. The customer service cannot seem to figure out why they are not registering my YT usage. So I'm non-plussed. Does anyone have a clue what's causing that kinda thing (me using Youtube and the ISP not registering that I am)? I'm not using VPNs or anything when I'm on YT. And I'm using both Firefox and Opera on YouTube (So it's not a browser problem either).
?
Hope my question makes sense.
Thanks!
- Windows Build/Version
- Version 21H2 (OS Build 220130.613)
My Computer
System One
-
- OS
- Windows 11
- Computer type
- Laptop
- Manufacturer/Model
- Asus ViVOBook 515 X510UF
- CPU
- Intel(R) Core(TM) i7—8550U CPU @ 1.8OGHz (s CPUS), ~2.U
- Motherboard
- AsusTech Computer Inc. XS10UF - Kaby Lake
- Memory
- 8.00 GB
- Graphics Card(s)
- NVIDIA GeForce MX130 2GB, Intel(R) UHD Graphics 620 1GB
- Sound Card
- Synaptics SmartAudio HD
- Monitor(s) Displays
- Asus monitor (laptop)
- Screen Resolution
- 1920 x 1080 X 60 hertz
- Hard Drives
- Internal: TOSHIBA MQO4ABF100, 931.51 GB
External-1: StoreJet Transcend USB Device, 931.51 GB
External-1: StoreJet Transcend USB Device, 500 GB
- Keyboard
- Asus PC/AT Enhanced PS/2 Keyboard
- Mouse
- A4Tech USB Input Mouse
- Internet Speed
- DOWNLOAD 66.29 Mbps, UPLOAD 16.38 Mbps, PING 16 ms
- Browser
- Firefox, Opera, Edge (rately used)
- Antivirus
- Kaspersky Cloud Free, Defender optional