Solved 22H2 Update keeps failing and rolling back


kwgagel

Member
Local time
7:12 AM
Posts
20
OS
Windows 11 Pro
My computer can't seem to upgrade to the 22H2 update, it keeps failing. I have reviewed the setupact.log and setuperr.log from the panther and rollback directories but I can't figure out what the issue is. Any assistance/direction would be appreciated.

The files setupact.log and setuperr.log from the Panther folder are compressed into the Panther.zip file but it is to large to upload here so here is a link to it Panther.zip
The setupact.log and setuperr.log are compressed into Rollback.zip which is attached to this thread.
 
Windows Build/Version
21H2 (OS Build 2200.1516)

Attachments

  • Rollback.zip
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My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB
    Browser
    MS Edge
    Antivirus
    MS Defender
Hi there.

on vms in the past a couple things here helped. Try all of them and get back to us :D
 

My Computers

System One System Two

  • OS
    Windows 11 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast
    CPU
    AMD Ryzen 3 3100
    Motherboard
    Asus ROG Strix b450-f
    Memory
    Corsair 8GB x 2 (16GB)
    Graphics Card(s)
    Asus Nvidia Geforce GTX 1650 Super
    Monitor(s) Displays
    Dell 27" 1440p
    Screen Resolution
    1440p
    Hard Drives
    Seagate Barracuda 1TB
    256GB NVME Seagate Barracuda
    Browser
    Firefox / Edge
    Antivirus
    Windows Defender
  • Operating System
    Windows 8.1
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Amd E2
    Memory
    4GB
    Hard Drives
    128GB SSD
  1. Windows troubleshooter doesn't find anything wrong
  2. DISM.exe /Online /Cleanup-image /Restorehealth - The restore operation completed successfully.
  3. sfc /scannow - Windows Resource Protection did not find any integrity violations.
  4. There is nearly a full TB of free space available
  5. Dependancy service "Windows Module Installer" is already set to start automatically
  6. .NET 3.5 is already installed
  7. Reseting the components for windows update doesn't change the outcome
  8. No third party AV is installed
  9. Kernel DMA is not enabled
  10. The installation assistant doesn't succeed either
The Panther and Rollback files are here: Google Drive they are the Panther04.zip and Rollback04.zip files in the folder.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB
    Browser
    MS Edge
    Antivirus
    MS Defender

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Some people say manually upgrading will erase many of the system settings, and that is unacceptable.
Those people are wrong.
 

My Computers

System One System Two

  • OS
    Win11 All /Debian/Arch
    Computer type
    Laptop
    Manufacturer/Model
    ASUSTeK COMPUTER INC. TUF Gaming FX705GM
    CPU
    2.20 gigahertz Intel i7-8750H Hyper-threaded 12 cores
    Motherboard
    ASUSTeK COMPUTER INC. FX705GM 1.0
    Memory
    24428 Megabytes
    Graphics Card(s)
    Intel(R) UHD Graphics 630 / NVIDIA GeForce GTX 1060
    Sound Card
    Intel(R) Display Audio / Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (17.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9
    Hard Drives
    2 SSD SATA/NVM Express 1.3
    WDS500G2B0A-00SM50 500.1 GB
    WDCSDAPNUW-1002 256 GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & ADSL Bouygues -fr
    Browser
    Edge Canary- Firefox Nightly
    Antivirus
    Windows Defender
    Other Info
    VMs of Windows 11 stable/Beta/Dev/Canary
    VM of XeroLinux- Arch based & Debian 12
  • Operating System
    Windows 11 Insider Canary
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X751BP
    CPU
    AMD Dual Core A6-9220
    Motherboard
    ASUS
    Memory
    8 GB
    Graphics card(s)
    AMD Radeon R5 M420
    Sound Card
    Realtek
    Monitor(s) Displays
    17.3
    Screen Resolution
    1600X900 16:9
    Hard Drives
    1TB 5400RPM
It's been a while I know. I have finally spent some time trying to get this upgrade working. I tried using the Windows Media Creation tool and having it setup a 64GB USB drive. That failed in the SAFE_OS phase with 0xC1900101 - 0x20017 error. So, I tried again with the creation tool and this time I had it do an ISO and burned that to DVD. It failed again, with the same error.

In both cases I noticed the computer seemed to be having issues booting if it wasn't booting to the C drive. With the USB it would try, end up rebooting and try again endlessly until I pulled the USB out of the port. With the DVD, it hangs at a black screen and the mouse/keyboard seem to be unavailable until you press Ctrl-Alt-Del at which time it reboots and hangs again. Removing the DVD allows it to boot into windows again and then the error screen appears. See attached.
 

Attachments

  • greenshot_2023-04-17_15-00-16.png
    greenshot_2023-04-17_15-00-16.png
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My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB
    Browser
    MS Edge
    Antivirus
    MS Defender
Your error codes based on a quick Google search seem to indicate a driver problem, or less likely an issue in the registry. Did you check Device Manager to see if you have any drivers with a ' Yellow Exclamation Mark ! '?
 

My Computer

System One

  • OS
    Windows 11
Your error codes based on a quick Google search seem to indicate a driver problem, or less likely an issue in the registry. Did you check Device Manager to see if you have any drivers with a ' Yellow Exclamation Mark ! '?
There are no yellow exclamation marks in my device manager. In fact, I've gone through and removed non-present devices and updated each driver. No updates were needed.
 

Attachments

  • Device Manager.png
    Device Manager.png
    8.6 KB · Views: 4

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB
    Browser
    MS Edge
    Antivirus
    MS Defender
You should probably try to upgrade using an ISO from UUP Dump. You don't even need to burn it on DVD and just Mount it.

 

My Computer

System One

  • OS
    Windows 11
The problem seems to be a driver. I've located a couple of utilities to help me identify the old drivers and remove them. I'll have to do a reboot and try the upgrade again.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB
    Browser
    MS Edge
    Antivirus
    MS Defender
I think the root cause is too many years of upgrades and fixes in previous versions. This has resulted in a system partition existing but the BCD file is not in it, but rather in a directory on my C: drive. Furthermore, the Microsoft Reserved partition and the Recovery partition were not being used either. I think the best solution for me is to make a list of my applications, backup my documents, images, moves etc and wipe the drive including deleting all of the partitions. Then install Windows 11 from scratch and let it do what it wants with partitions.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    N/A
    CPU
    Intel i7-8700K @ 3.70GHz
    Motherboard
    Gigabyte Z370 AORUS Gaming 5 (rev. 1.0)
    Memory
    64GB
    Graphics Card(s)
    Nvidia Quadro K2200
    Sound Card
    Realtek® ALC1220 codec
    Monitor(s) Displays
    Samsung
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung SSD 970 EVO 2TB
    Browser
    MS Edge
    Antivirus
    MS Defender
@kwgagel: I agree with your assessment. Whenever I've gotten badly enough hung up on an upgrade that wouldn't fix with a repair install, a clean install has done the trick. I think you are on the right track. If you make a backup of your existing system using Macrium Relect, you mount that backup as a virtual drive pretty easily after you get into Windows 11 (you can use other backup tools and other methods to use a backup image as a VM via VHD or VHDX file conversions).
HTH,
--Ed--
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo X380 Yoga
    CPU
    i7-8650U (8th Gen/Kaby Lake)
    Motherboard
    20LH000MUS (U3E1)
    Memory
    16 GB
    Graphics Card(s)
    Intel UHD Graphics 620
    Sound Card
    Integrated Conexant SmartAudio HD
    Monitor(s) Displays
    FlexView Display
    Screen Resolution
    1920x1080
    Hard Drives
    Toshiba 1 TB PCIe x3 NVMe SSD
    external 5TB Seagate USB-C attached HDD
    PSU
    Lenovo integrated 65W power brick
    Case
    Laptop
    Cooling
    Laptop
    Keyboard
    Integrated Lenovo ThinkPad keyboard
    Mouse
    touchscreen, touchpad
    Internet Speed
    GbE (Spectrum/Charter)
    Browser
    all of em
    Antivirus
    Defender
    Other Info
    Purchased early 2019 as Windows Insider test PC

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