4TB Samsung 990 PRO NVMe SSD becoming disconnected logically requiring reboot.


Melchior

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Location
NH, USA
OS
Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
I just a new shiny 4TB Samsung 990 PRO NVMe SSD on the 30th/31st of May this year...
was working fine without problems until today... when it was idle for many hours maybe...
it seemed to have gone into low power idle mode... disconnecting from the PC but still showing up as E:\ drive...
but giving me errors anytime I tried to access folders in File Explorer...

ERROR MESSAGE: "Failure status: A device which does not exist was specified."

To fix it I had to fully shutdown the PC and power off the power supply and on again.. then boot up to find all still in tact on the SSD...
a chkdsk also came back clean... and a SMART test using Samsung Magician showed all good too...

so that leaves a firmware issue it seems... Oooh Samsung please get you act together..

Is anyone else having this issue too with a 990 PRO?

I found reports on Reddit of the same issue.. suggesting a temp fix to enable full performance mode in Samsung Magician for that drive to prevent idle mode...
 
Windows Build/Version
Windows 11 Pro v24H2 (build 26100.4202)

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic
You probably already did this... but check the connection?
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.4202 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
You probably already did this... but check the connection?
Its firmly inserted into the M.2 port on my motherboard...
not an issue with the mobo either as my 2TB Samsung 980 PRO NVMe SSD never had any issues in that same port #2.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic
I really appears to be a firmware bug.. ;p
I just wanted to check in on my favorite forum to see if anyone else had an issue too.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic
Did you have a look in event logs?

For interest sake, did you check Windows Event Viewer / Storage Logs for warnings or errors from Disk, Ntfs, or Volmgr related to the NVMe
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
Is this for your System 1 or 2?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦26100.4202 ♦♦♦♦♦♦♦24H2 ♦♦♦non-Insider
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5002)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
Did you have a look in event logs?

For interest sake, did you check Windows Event Viewer / Storage Logs for warnings or errors from Disk, Ntfs, or Volmgr related to the NVMe
I did check the system logs,
there was a lot of errors/warnings displayed further down the log when it happened... and I was afk.
It seems to have been an idling issue with the SSD going into a low or off state..
so a firmware issue...
I will post an excerpt from the email contact I have had with Samsung's USA partner...

My desktop PC so system #1 here on the forums..

and yes no firmware updates..
Also I just bought it on the 30th of May this year... so 5 days ago... and got it one day later via Amazon.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic
so a firmware issue...

If so, I’d kind of expect you see others complaining?


Have you tried entering Full Power Mode for the drive via Samsung magician.

Here are some of the issues reported (compiled) about the NVMe and firmware

  1. Random Disconnections & Detection Failures
    • Users have experienced the 990 PRO 4TB intermittently disappearing from their systems, requiring multiple restarts or power cycles to be recognized again. reddit.com

  2. Firmware Update Failures
    • Attempts to update the SSD firmware using Samsung Magician have failed for some users, with the software either not recognizing the drive or the update process failing without clear explanations.reddit.com+2dell.com+2us.community.samsung.com+2

  3. High Host Write Counts
    • Some users have reported unusually high host write counts on their 990 PRO 4TB drives, leading to concerns about accelerated wear and reduced lifespan, even with minimal actual data usage. reddit.com

  4. Performance Degradation
    • There are reports of significant drops in write speeds, with some users observing speeds as low as 400 MB/s, far below the expected performance for a PCIe 4.0 SSD. us.community.samsung.com

  5. Drive Failures and Data Loss
    • Instances of complete drive failure have been reported, with users experiencing sudden data loss and the SSD no longer being recognized by the system, even after troubleshooting.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 Build 22631.5335
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (4th Gen?)
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    Onboard
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list.
    OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / MX Air Cordless
    Internet Speed
    1000/400Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    I’m on a horse.
  • Operating System
    Windows 11 Pro 23H2 Build: 22631.4249
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7i EVO OLED 14" Touchscreen i5 12 Core 16GB/512GB
    CPU
    Intel Core 12th Gen i5-1240P Processor (1.7 - 4.4GHz)
    Memory
    16GB LPDDR5 RAM
    Graphics card(s)
    Intel Iris Xe Graphics Processor
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512GB
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.
"Have you tried entering Full Power Mode for the drive via Samsung magician."
yup I did that today after it happened.. and I read up up on it a bit.

#1 Random Disconnections & Detection Failures
is what happened to my 990 PRO, but only once so far.
I hope it doesn't happen again.. but I am hoping on a firmware fix at some point.

it appears to be an idling and lower power state issue maybe..
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic
I really appears to be a firmware bug.. ;p
I just wanted to check in on my favorite forum to see if anyone else had an issue too.
Hi, I have a 4TB Samsung 990 Pro and no issues with mine. Current firmware is 4B2QJXD7
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
Hi, I have a 4TB Samsung 990 Pro and no issues with mine. Current firmware is 4B2QJXD7
I am glad yours is fine..
and my firmware version is the same as yours...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic
My reply was based on your question.....
so that leaves a firmware issue it seems... Oooh Samsung please get you act together..

Is anyone else having this issue too with a 990 PRO?

I found reports on Reddit of the same issue.. suggesting a temp fix to enable full performance mode in Samsung Magician for that drive to prevent idle mode...
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core 9 Ultra 285K
    Motherboard
    Gigabyte Aorus Z890 Xtreme AI Top
    Memory
    64G (4x16) DDR5 Corsair RGB Dominator Platinum (6400Mhz)
    Graphics Card(s)
    Radeon (XFX Mercury) RX 9070XT OC (with Magnetic Fans)
    Sound Card
    Onboard (ESS Sabre HiFi using Realtek drivers)
    Monitor(s) Displays
    27-inch Eizo Color Edge - CG2700X
    Screen Resolution
    3840 x 2160
    Hard Drives
    4 Samsung NVM 990 Pro drives: 1TB (OS), 2TB, 2 X 4TB.
    PSU
    Seasonic TX-1300 (1300 Watts)
    Case
    Cooler Master H500M
    Cooling
    Corsair Link Titan 280 RX RGB
    Keyboard
    Logitech Craft
    Mouse
    Logitech MX Master 3S
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    System used for gaming, photography, music, school.
  • Operating System
    Windows 11 Pro 24H2 (Build 26100.4061)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom built
    CPU
    Intel Core i9-9900K
    Motherboard
    Gigabyte Z390 Aorus Xtreme
    Memory
    32gig (4 x 8) Corsair Dominator Platinum DDR4 3600Mhz (B-Die)
    Graphics card(s)
    Radeon XFX Merc 7900XT (20gig)
    Sound Card
    Onboard
    Monitor(s) Displays
    24-Inch NEC PA242W
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 X NVME, 1 X SATA SSD
    PSU
    EVGA Super Nova 1000 P2 (1000 Watt)
    Case
    Phantek Enthoo Luxe
    Cooling
    Corsair H115i Elite AIO Cooler
    Mouse
    Logitech MX Master 3
    Keyboard
    Logitech Keys
    Internet Speed
    1TB Download. 512mb Upload
    Browser
    Microsoft Edge Chromium
    Antivirus
    Windows Security
    Other Info
    Backup System
I found reports on Reddit of the same issue.. suggesting a temp fix to enable full performance mode in Samsung Magician for that drive to prevent idle mode...
Did you try preventing idle mode as suggested? Normal idle mode only consumes a couple of watts, so low power idle for a desktop seems to be mostly pointless, at least IMO.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 24H2, Build 26100.4202, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 Nvme PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
  • Operating System
    Windows 11 Pro 24H2, Build 26100.4202, Experience Pack 1000.26100.107.0
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Mouse
    Logitech G305
    Keyboard
    Microsoft Comfort Curve 2000
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Security
Did you try preventing idle mode as suggested? Normal idle mode only consumes a couple of watts, so low power idle for a desktop seems to be mostly pointless, at least IMO.
yes I did that that the other day after it happened I started to research the issue..
so yes full performance mode is set full via custom mode.. I didn't want over provisioning on..
so I enabled only full power mode.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro (x64)(v24H2)(Build 26100.4202)
    Computer type
    PC/Desktop
    Manufacturer/Model
    [Self-built](custom-build)(June 2020)
    CPU
    AMD Ryzen 9 3900X 12-Core
    Motherboard
    Asus PRIME X570-PRO (BIOS_r5031 [01/13/2025])
    Memory
    32GB, 2x G.Skill 16GB (PC3200)(DDR4-2137)
    Graphics Card(s)
    NVIDIA GeForce RTX 3070 Ti 8GB XC3 model by EVGA
    Sound Card
    Realtek® ALC1220A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    24" DELL Gaming Monitor - G2422HS - DisplayPort used
    Screen Resolution
    1920x1080p at 165Hz (16:9 Aspect Ratio)
    Hard Drives
    1TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 980 Pro (NVMe)(SSD)
    2TB Samsung 870 EVO (SSD)

    NVMe 1TB
    -- OS(Win11 Pro x64),
    -- programs,
    -- programming(MS Visual Studios 2022 Community Ed.),
    -- music

    NVMe 2TB
    video game installs.

    #3 FILE Server!
    PSU
    Thermaltake TOUGHPOWER DPS G RGB Titanium Certified 1250Watt
    Case
    Corsair Graphite Series 780T Full Tower PC Case
    Cooling
    AMD Wraith cooler (stock) & 3x Corsair case fans
    Keyboard
    Alienware Low Profile RGB Mechanical USB Gaming Keyboard - AW510K - Lunar Light
    Mouse
    Redragon M602 RGB Wired USB Gaming mouse
    Internet Speed
    2000Mbps Download, 300Mbps Upload
    Browser
    Firefox & Google Chrome
    Antivirus
    n/a aka "ABOVE TOP SECRET!" lol ;)
    Other Info
    My System is the ULTIMATE GAMING RIG ^_^
    TP-Link BE9300 Tri-Band Wi-Fi 7 Wireless 2.5Gigabit Router
    Model Archer BE550 (v1.6)
    Arris SB8200 Cable Modem
    Nvidia GFX Drivers: (v576.66hf)
    Realtek UAD Drivers: (v6.0.9838.1)
    Realtek LAN Drivers:(v1125.25.50.2025)(2025-05-20)
    Intel LAN Drivers: (v14.01.22.00)(2025-04-22)
  • Operating System
    Windows 11 Pro x64
    Computer type
    Laptop
    Manufacturer/Model
    DELL G15 Ryzen edition, model 5515
    CPU
    AMD Ryzen 7 5800H
    Motherboard
    DELL G15 Ryzen edition
    Memory
    16GB DDR4
    Graphics card(s)
    Ryzen 7 5800H integrated AMD Radeon Graphics and Nvidia GeForce 3060 6GB
    Sound Card
    Realtek ALC3254 with Nahimic 3D Audio for Gamers
    Monitor(s) Displays
    built-in
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe SSD
    PSU
    unkown
    Case
    laptop
    Mouse
    Logitech B100 USB
    Keyboard
    built-in
    Internet Speed
    1000Mbps download, 20Mbps upload
    Browser
    Firefox & Waterfox Classic

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