Access denied - outlook.com email


Hazel123

Hazel123

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This has just started happening recently. I go to open an email and just get a blank page with "access denied". I tried clicking on inbox again and trying again and it keeps happening. Eventually it lets me read the email. Any idea what this is or how I can stop it please?
 

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Hazel123 said:
This has just started happening recently. I go to open an email and just get a blank page with "access denied". I tried clicking on inbox again and trying again and it keeps happening. Eventually it lets me read the email. Any idea what this is or how I can stop it please?
Click to expand...
Hi @Hazel123,


You may receive a connection error if you configured your Outlook.com account as IMAP in multiple email clients. We’re working on a fix and will update this article when we have more information. For now, try the following workaround:

  1. Go to account.live.com/activity and sign in using the email address and password of the affected account.
  2. Under Recent activity find the Session Type event that matches the most recent time you received the connection error and click to expand it.
  3. Select This was me to let the system know you authorize the IMAP connection.
  4. Attempt to connect to the account via your IMAP client.

    For more information on how to use the Recent activity page, go to     What is the recent activity page?

POP, IMAP, and SMTP settings for Outlook.com | Microsoft Support

Learn more about the POP, IMAP, and SMTP settings for Outlook
support.microsoft.com support.microsoft.com
 

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Thanks - well according to that, people from all over the world have been trying to log into my account for the past 24 hours. It doesn't show anything recent - like when I've opened the outlook mail app on computer.
 
Last edited:

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System One System Two

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    Windows 11 Home 25H2Core i5-1035G132gb
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    HP Pavilion 14-ce3606sa
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    Core i5-1035G1
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    Samsung 870 evo sata ssd
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    Could be better
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    Originally came installed with a 500gb H10 Optane ssd

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    Windows 11 HomeIntel Core i5-1035G116gb
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Thank you, I'll have a look.
 

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    Windows 11 Home 25H2Core i5-1035G132gb
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    Computer type
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    Manufacturer/Model
    HP Pavilion 14-ce3606sa
    CPU
    Core i5-1035G1
    Memory
    32gb
    Hard Drives
    Samsung 870 evo sata ssd
    Cooling
    Could be better
    Internet Speed
    50 mbps Starlink
    Browser
    Firefox
    Other Info
    Originally came installed with a 500gb H10 Optane ssd

  • At a glance

    Windows 11 HomeIntel Core i5-1035G116gb
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion ce3606sa
    CPU
    Intel Core i5-1035G1
    Memory
    16gb
    Hard Drives
    Hynix Gold P31 2TB
    Internet Speed
    200mbps Starlink
    Browser
    Firefox
    Antivirus
    Defender
Hazel123 said:
Thanks - well according to that, people from all over the world have been trying to log into my account for the past 24 hours. It doesn't show anything recent - like when I've opened the outlook mail app on computer.
Click to expand...
side note - Microsoft accounts are notorious for having repeated breached login attempts... just make sure you have 2FA/MFA enabled (preferably auth app and not cell #, as sim spoofing is ramping up too)
 

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