After DoD Wipe Cannot Install OS

It's not home built. I bought it directly from HP back in 2016.
HP ENVY Phoenix 860-180st Desktop
Product #: N3G98AV#ABA

If HP PCs, it's recommended that reinstall use HP RECOVERY media (Windows 7 or 10). it saves time as it fixes many common problems.

Using the HP Cloud Recovery Tool (Windows 10, 7)
HP Cloud Recovery

This topic is all over the place now. I can't even keep up. There is a lot of misinfo being offered on top of advice for formatting of flash drive to formatting of boot drive.

I do agree that AHCI needs to be checked in the bios. But wondering how it got changed, if it did, by the OP since he seems to be using the same hardware.

It's obvious the install starts and then fails because of missing needed files.
Are the various ISOs OEM or from MS?

From Microsoft using the Media Creation Tool.

FSchleyhahn said:

From Microsoft using the Media Creation Tool.

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What was the OS that came with the system?

Windows 10. And even though the above discussion shows the thumb drive being created with Windows 11, I have done the same thing using Windows 10 and the exact same thing happens at the exact same spot.

FSchleyhahn said:

Windows 10. And even though the above discussion shows the thumb drive being created with Windows 11, I have done the same thing using Windows 10 and the exact same thing happens at the exact same spot.

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Yes, but with ISOs from MS.
Do you have the original media?

BamaInArk said:

I do agree that AHCI needs to be checked in the bios. But wondering how it got changed, if it did, by the OP since he seems to be using the same hardware.

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I once had an install on 13 year old hardware where the BIOS had an entry of AHCI/RAID, not separate choices. It had 2 drives and Windows install picked up the RAID, later removal of the second drive broke the boot, required wiping and clean installing.

No original media came with it. There was a "recovery partition" on the SDD, but it's been wiped using that DoD program.

Bear with me, writing some instructions. Have one more idea that I am praying works . Will take me a few minutes.

Okay, let's try this. I'm starting with the assumption that the SSD is configured as AHCI in the BIOS as I noted previously.

Go to the HP web site for this system here:


Select Windows 10 as the OS and Windows 10 64-bit and then submit:



Scroll down to the Driver Storage section, expand it, and select the driver I indicate below by clicking Download for that driver.




On the next screen, select No thanks, I will download and install manually



The file that you download should have the name sp72444.exe

Copy that file to a location that you can easily navigate to with a command line. For example, I created C:\ Driver and drop the file there. In the commands below I will assume C:\Driver, but use whatever you want.

Open a command prompt and change directories to the location of that file (sp72444.exe).

Run this command:

sp72444.exe /f.\ /s /e Note that there is a space after the /f.\

This will extract the contents of that file to the same folder where you have that file.

Copy that entire folder, for example, C:\Driver, to the root of your Windows installation media.

Start the installation of Windows once again. When you get to the screen where you are to select a location to which Windows should be installed, click on the Load driver option.



Browse to the folder that you copied to your Windows installation media. Within that folder is an x64 folder. You want to go into that folder. Select any drivers available there (it is possible it may show more than one).

After loading the driver(s), select Refresh



Proceed with the installation.

Fingers crossed that this helps

NOTE: Typically, you only need to load a driver as we are doing here if Windows cannot see the drive at all. However, in this case it is possible that the issue may be more subtle than that. I am hoping that this gets us past the point of failure.

Fingers crossed that this helps

Click to expand...

This can only be that as those are not included with MS installation on the earlier Intels

OAT said:

This can only be that as those are not included with MS installation on the earlier Intels

Click to expand...

My thinking is that there must be a reason that HP provides this as a driver for that system.

hsehestedt said:

My thinking is that there must be a reason that HP provides this as a driver for that system.

Click to expand...

I have an HP system I'm going to experiment with soon.

hsehestedt, I downloaded and extracted the HP driver as you instructed and loaded it. This time, after the Copying Windows Files made it to 100%, I got a new error: Windows cannot install required files. Make sure all files required for installation are available, and restart the installation. After clicking OK, I got this error: Windows cannot access the installation sources. Verify that the installation sources are accessible and restart the installation.

I rebooted and went into the BIOS and did verify that the drive was configured as an AHCI drive. However, I looked through every option available and could not find any option for configuring the boot device to use Windows Boot Manager.

As a last resort, I disconnected the SSD drive then reconnected one of my other 2 internal drives just to see if I could install on it. As I am typing this, the install is still running and it made it past the point where it kept failing before, so I guess there must be a problem with the SSD. I used the same DoD software on this drive I am installing to now, but it's not an SSD.

I cannot thank everyone who responded to this message enough for their help, especially to hsehestedt who went above and beyond.

Wow, I'm sorry for all the difficulty that you are having with this. I'm trying to reason out in my head why the SSD might be problematic, especially only when it gets to that point of 100% files already copied.

For the moment I'm out of ideas, but if I can think of anything I will certainly let you know.

FSchleyhahn said:

As a last resort, I disconnected the SSD drive then reconnected one of my other 2 internal drives just to see if I could install on it. As I am typing this, the install is still running and it made it past the point where it kept failing before, so I guess there must be a problem with the SSD. I used the same DoD software on this drive I am installing to now, but it's not an SSD.

Click to expand...

As I mentioned in an earlier post using the DOD overwrite method(or that type utility) could be problematic with an SSD but not an issue for an HDD. At least something to be more cautious or aware of. That is why in that post I asked about using another SSD to test.

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Megahertz said:

If it's an Intel 11,12 or 13 gen you need to furnish the IRST drivers to see drive you want to install on.
The problem is that Intel furnish the drivers as an exe file and they need to be furnished as *.Sys, *.cat, *.ini etc

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Just wanted to comment on this post. I just used one of my systems here. A Z590 motherboard using an i7-11700k. I removed/disconnected all the current drives and connected a spare SSD(only drive installed). I installed Win10 using a newly created flash drive using Media Creation Tool. It installed fine without any need to add any special Intel(IRST) drivers for the installer to complete. Of course there are Exclamations on some hardware due to needing further driver support installed.
Now installing to a RAID setup might require some added drivers. But installing to a simple Sata SSD worked fine. I do not have a 12th gen to test. I do have a 13th gen and I do remember I had to "extra" to get it loaded due to the Win11 installer not having the proper motherboard drivers since the Z790 motherboard is/was so new. I'll have to test that one to remember what it was I needed to do.

If Windows installs to the HDD you could use a program such as Macrium to make an image of the HDD and do a restore to the SSD. If the image restores to the SSD, shut down the computer and disconnect the HDD. Then in the BIOS try selecting the SSD as the boot drive. If it still fails then I think it may be time to replace the SSD.