After updating to Windows 11, system won't shut down/restart properly

thepipe · Jan 14, 2022

I just updated to Windows 11 yesterday. Since doing so, my laptop won't shut down or restart properly. When I invoke either command, I get a black screen with the spinning balls circle. No matter how long I wait, the computer won't shut down/restart. I have to hold down the power button to force a shut down. Is anyone else experiencing this problem or does anyone have any suggestions for a resolution?

On what might be a related note, when my system starts up, it logs into my account automatically, even though I have it set to require a password - I use my fingerprint reader.

FreeBooter · Jan 14, 2022

See disabling fast startup will help.

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

zbook · Jan 14, 2022

Windows 11 can be rolled back to Windows 10 during a 10 day default period.

This can be modified so that you can test drive for 60 days.

Before or after completing the above steps that FreeBooter posted you can modify the roll back time period.

Open administrative command prompt and type or copy and paste:

DISM /Online /Get-OSUninstallWindow
DISM /Online /Set-OSUninstallWindow /Value:60

Post an image or share link of the commands with results into this thread.

See this tutorial on Windows 11 automatic logon:

Enable or Disable Automatically Sign in Account at Startup in Windows 11 Tutorial

This tutorial will show you how to enable or disable automatically sign in to a specific account at startup to boot directly to the desktop in Windows 11. By default at the startup of Windows 11, you need to dismiss the Lock screen, select the account you want to sign in to on the Sign-in...

www.elevenforum.com

thepipe · Jan 14, 2022

FreeBooter said:
See disabling fast startup will help.

Turn On or Off Fast Startup in Windows 11 Tutorial

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

Thanks, that worked. Sadly, the cause is still unknown and I have one less Windows feature to take advantage of. Hopefully Redmond will address this soon.

FreeBooter · Jan 14, 2022

You are very welcome!

glasskuter · Jan 15, 2022

thepipe said:
that worked

I thought you said you were going to do a clean install. None of the issues you've reported are normal. Other than a few complaints about the things that have changed in Windows 11, most of the folks here like it and haven't experienced the problems you have.

thepipe · Jan 15, 2022

I never said I'd be performing a clean install.

humbird · Jan 15, 2022

thepipe said:
On what might be a related note, when my system starts up, it logs into my account automatically, even though I have it set to require a password - I use my fingerprint reader.

As far as the password, you won't use one if you are logging on with a fingerprint. The only time windows would require the password, (or pin) is if your fingerprint did not work for some reason.

thepipe · Jan 15, 2022

humbird said:
As far as the password, you won't use one if you are logging on with a fingerprint. The only time windows would require the password, (or pin) is if your fingerprint did not work for some reason.

I guess I wasn't clear. My point was the computer wasn't even requiring me to scan my fingerprint. It was just logging me in.

humbird · Jan 15, 2022

You could try a repair install to see if it would fix your issue.
Repair Install Windows 11 with an In-place Upgrade Tutorial

humbird · Jan 15, 2022

Also check your sign in options in settings to see if it is set up properly.

thepipe · Jan 15, 2022

humbird said:
Also check your sign in options in settings to see if it is set up properly.

First thing I did. They are set properly.

humbird · Jan 15, 2022

Have you checked this?
Go to Start > type in netplwiz
When you get into the window make sure the check box of "Users must enter a username and password to use this computer" is checked.

thepipe · Jan 15, 2022

humbird said:
Have you checked this?
Go to Start > type in netplwiz
When you get into the window make sure the check box of "Users must enter a username and password to use this computer" is checked.

Yes, I did that. It was/is checked.

glasskuter · Jan 15, 2022

thepipe said:
I never said I'd be performing a clean install.

Sir, you have active posts on system won't shut down, files not showing on desktop, and program manager not working. That's not normal and none of it should be happening if you had a clean upgrade. You have no idea what else is messed up that you haven't discovered yet.

humbird · Jan 15, 2022

I am stumped. Maybe someone else can help. I think probably the best bet was my suggestion to do a repair install.

thepipe · Jan 15, 2022

glasskuter said:
Sir, you have active posts on system won't shut down, files not showing on desktop, and program manager not working. That's not normal and none of it should be happening if you had a clean upgrade. You have no idea what else is messed up that you haven't discovered yet.

Perhaps. But I never said I'd be performing a clean install. It may be the best solution, but I have not reached a decision on that yet.

humbird · Jan 15, 2022

Or as glasskuter suggested a clean install. I see that you have been posting for other problems related to the upgrade.

thepipe · Jan 15, 2022

humbird said:
Or as glasskuter suggested a clean install. I see that you have been posting for other problems related to the upgrade.

Yes. As stated, I haven't decided what I'll do yet.

glasskuter · Jan 16, 2022

humbird said:
I think probably the best bet was my suggestion to do a repair install.

The reason I did not suggest a repair install is with all his strange problems I didn't feel confident that the problem was solely the fault of the OS, but rather possibly could have been a condition on the computer before the upgrade which would still be there after a repair install. A repair install would be something else he could try, but if that proved to be the case, he would still end up having to do a clean install to fix it. A repair install is the exact same thing as an upgrade, except it's done using an iso rather than through windows update. That said, the OP has asked for help with a number of problems to which several of us have offered our opinions and suggestions. Yet he had not given us any indication he has tried any of them other than turning off fast startup which he seemed unhappy about having to do.