After 'upgrade' to full W11, Hung at PIN, zero options for password, network, anything even after recovery key


cognus

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Local time
8:20 AM
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OS
Windows 11
First time in a long time I've been utterly handcuffed: I'm trying to properly setup HP 15 laptop, new, from BBuy, that has Windows 11 S, which "successfully" I upgraded. I won't say all was well because it came from HP with bitlocker-enabled [in a retail chain?? that's a prescription for unlimited service calls] insidious control freaking HP packages controlling everything and denying the user much of anything. AFTER upgrading to Windows 11, on a restart for some simple reason, I get blue [background not hang] Screen with one option, enter PIN. The only thing below that field is "Reset PIN". The same PIN that worked before doesn't because it is not on the network and has no Ethernet port [or at least the best guess is 'because not on net']. There is no network option icon next to the power/restart icon at lower right. I signed on to MS on one of the other units and got the recovery key, selected the hung device, entered the recovery key and got the success message. STILL HUNG.

is there a key combination to either pull up network options or enter PASSWORD?
how do I break it? I tried boot from usb, it worked, but the drives are invisible [bitlocker I assume] so nothing can work, because "there are no drives"
Options are enabled in setup to allow most anything now

pls advise!! thanks
 
Windows Build/Version
Windows 11 "home" do not know version yet. Hung

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i5
    Memory
    12GB
    Other Info
    the HP laptop will soon be punted
Bitlocker is activated by default on Win 11.

Can you clarify "not on the network" and how this may affect the PIN ?

Can you enter the BIOS to use the recovery option ? (as I understand the system will boot) May want to contact Best Buy Geeks or HP Customer Support.

Also, check below tutorial.

 

My Computer

System One

  • OS
    Win11 Ver 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    Dell
    CPU
    Intel i5
    Memory
    8gb
    Screen Resolution
    1920x1080
    Hard Drives
    256gb
    Browser
    Firefox
    Antivirus
    Windows Defender
Bitlocker is activated by default on Win 11.

Apparently it's activated by default on laptops that support Modern Standby.

Here's an old thread about it.

 

My Computers

System One System Two

  • OS
    Win 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-14700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    RTX 4070 Super OC 12 GB
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11)
    SK hynix P41 500GB NVMe (Win 10)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 10 22H2 19045.4291
    On System One
  • Operating System
    Win 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
... because it came from HP with bitlocker-enabled [in a retail chain?? that's a prescription for unlimited service calls] insidious control freaking HP packages controlling everything and denying the user much of anything.

NOTE : Using Macrium Reflect, create an image of the current drive (warts and all) and also create a boot recovery USB. Make sure you select the option to include drivers on the boot USB.

A classic example of why NOT to upgrade but do a clean install, especially in relation to the HP bloatware. For the HP 15 you will need to make sure you have drivers for the storage device (not one of the default/generic drivers in the Windows installation)

Just add the driver files in a folder on the boot USB. When it gets to the point of looking for a drive, it'll say no drive is installed. Navigate to the driver folder on the USB, run the driver installation files, and continue with the clean install. There is no need to try and integrate the driver files into the Windows installation program, it can be accessed from its own separate folder on the boot USB when you need it.

EDIT : Specs txt file for my original HP 15 drivers
*ID#647588-Intel Rapid Storage Technology 18.6.1.1016 Production Version Release.
*Package#647585-18.6.1.1016_20H2_21H2 PV.
Intel(R) Rapid Storage Technology 18.6.1.1016 Production Version Release
Intel(R) Rapid Storage Technology 18.6.1.1016 Production Version Release
ID 647588
Updated 2021-08-31
Version 18.6.1.1016_20H2_21H2 PV

Files in package
iaStorAfs.sys
iaStorAfsNative.exe
iaStorAfsService.exe
iaStorVD.cat
iaStorVD.inf
iaStorVD.sys
Optane.dll
OptaneEventLogMsg.dll
RstMwEventLogMsg.dll
RstMwService.exe
VER.txt

may help you find the driver file package. Just check your device specs first to make sure they're the same. Program called Speccy might help with that
 

My Computers

System One System Two

  • OS
    Windows 11 22H2 (latest update ... forever anal)
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Slim S01
    CPU
    Intel i5-9400
    Memory
    8GB
    Graphics Card(s)
    NVIDIA GeForce GT730
    Sound Card
    OOBE
    Monitor(s) Displays
    Acer 32"
    Screen Resolution
    1920x1080
    Hard Drives
    2 x 1TB SSDs
    PSU
    OOBE
    Case
    OOBE
    Cooling
    OOBE
    Keyboard
    Logitech wireless
    Mouse
    Logitech wireless
    Internet Speed
    Classic Australian w.a.p.
    Browser
    Brave
    Antivirus
    KIS
  • Operating System
    Windows 11 Pro (latest upadte ... anally always)
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavillion 15
    CPU
    i7-1165G7 @ 2.80GHz
    Graphics card(s)
    Intel Iris Xe Graphics
    Hard Drives
    Samsung NVMe 512GB
    + numerous/multiple SSD Type C USB enclosures
    Internet Speed
    NBN FTTN 50
    Browser
    Brave
    Antivirus
    KIS
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