Solved All three of my browsers block one website


ils

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I’m not sure when this started, but today I tried to check my T-mobile bill by logging into the T-mobile website, T-Mobile & Sprint merged to create America's 5G leader in coverage (or T-Mobile or several others.) I got error messages from all three browsers (Edge, Firefox and Chrome).
On Firefox, I got: Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
On the other two, I got: This site can’t be reached The webpage at T-Mobile & Sprint merged to create America's 5G leader in coverage might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED

I also have a 2nd PC (WIN 10 Pro) next to the first. I had no trouble logging in to T-mobile on each of the three browsers.

The first thing I checked was the ‘Security’ tab on Internet Properties. There were no restricted sites listed, and all the settings were the same as on my 2nd PC.

What should I do next?
 
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mackie

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I had no trouble getting into the site on my Windows 11 (with Defender Antivirus) computer. Are you running the same Antivirus on both computers?

p.s. I was using Firefox 99.0.1
 

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badrobot

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The site opens up with a cookie pop-up. The pop-up maybe causing a warning to your PC to block it?

1649976582502.png
 

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mackie

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Interesting........ not getting the cookies pop-up here badrobot..... just the T-mobile webpage. Are you using Defender?
 

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mackie

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Just clicked on the link again and now got the cookies pop-up..........
 

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ils

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Interesting........ not getting the cookies pop-up here badrobot..... just the T-mobile webpage. Are you using Defender?
Yes, and Malwarebytes Premium
 

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ils

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The site opens up with a cookie pop-up. The pop-up maybe causing a warning to your PC to block it?

View attachment 26896
Now that you mention it, I think that this did pop up yesterday. But when I accepted it, I couldn't log in. Today, I just get error messages, no cookie popup warning. Is there some way I can find out if my cookies have blocked me from using t-mobile.com??
 

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ils

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I had no trouble getting into the site on my Windows 11 (with Defender Antivirus) computer. Are you running the same Antivirus on both computers?

p.s. I was using Firefox 99.0.1
Yes. Maleware Premium and Windows Defender on both.
 

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mackie

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I would try entering the address of the T-Mobile website in Malwarebytes allow list and see if that does anything.
 

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ils

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I would try entering the address of the T-Mobile website in Malwarebytes allow list and see if that does anything.
I didn't, but I still get

This site can’t be reached​

The webpage at might be temporarily down or it may have moved permanently to a new web address.
 

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TairikuOkami

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Have you tried changing DNS? You can do it only within the browser or Windows.
 

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A Guy

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See if you can access in a proxy


I wouldn't sign in that way, but as a test

A Guy
 

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Berton

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I just tried the link and got the panel about Cookies, rather one of the 2 choices I clicked the X to Close in upper right corner, it went away and the page opened as expected.
 

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ils

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I'm chatting with T-mobile now. One suggestion was to clear Data in Chrome then relaunch. I have. But I'm unable to connect with Chrome, Edge and Firefox. However the messages are different.
On Edge, I get: Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.
On Firefox, I get: Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
On Chrome, I'm able to reach the opening page with "We value your privacy" I accept the cookies, get to the log in, but then receive the message:
This site can’t be reachedThe connection was reset. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET THEN I get: Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.
 

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Berton

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Having a free moment I tried the link again and got the same result as my previous reply [neglected to say it was with Firefox] but this time I used Chromium [not Google Chrome], page opened correctly as before.
 

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mackie

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I would try turning off Malwarebytes and just letting Defender run by itself, reboot, and see if that helps. Just to make sure that things haven't been crossed somewhere.
 

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ils

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This might not account for my login problem, but the T-mobile chat guy made me aware of this blog. It says that one of the error messages that I've gotten might be due to a 'random tracker' :
[Updated] T-Mobile allegedly loading code from random trackers into customer portal; likely causing F451 Service Unavailable error?
 

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ils

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I would try turning off Malwarebytes and just letting Defender run by itself, reboot, and see if that helps. Just to make sure that things haven't been crossed somewhere.
I quit Malewarebytes. Still couldn't reach T-mobile. I rebooted and Malewarebytes started up. Still couldn't reach T-mobile.
 

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    Dell XPS 8940
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    11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
    Motherboard
    Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
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    16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
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    NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
    Monitor(s) Displays
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    1920x
    Hard Drives
    256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
    + 1TB 7200 rpm 3.5" SATA
    + 2.5 inch 512MB Crucial SSDs (WIN 10 home)
    PSU
    500 W
    Case
    Mini Tower
    Cooling
    fan
    Keyboard
    basic Dell
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    basic Dell
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    50-100 MBps
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    malwarebytes

WXC

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I quit Malewarebytes. Still couldn't reach T-mobile. I rebooted and Malewarebytes started up. Still couldn't reach T-mobile.


Good afternoon, ils.

Firstly, I'm using Windows 10, not 11. Edge browser (latest version).

I am able to reach the site via the link you provided with no issue. But, wanted to offer you an alternative link directly to the login page...

account.t-mobile.com


I'm sorry, I don't have a solution for your issue. Just hoping to get you to your login .


Wishing you the best.
 

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ils

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Good afternoon, ils.

Firstly, I'm using Windows 10, not 11. Edge browser (latest version).

I am able to reach the site via the link you provided with no issue. But, wanted to offer you an alternative link directly to the login page...

account.t-mobile.com


I'm sorry, I don't have a solution for your issue. Just hoping to get you to your login .


Wishing you the best.
Thanks, But that link gets me

Hmmm… can't reach this page​

The connection was reset.
 

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    CPU
    11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
    Motherboard
    Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
    Memory
    16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
    Graphics Card(s)
    NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
    Monitor(s) Displays
    2
    Screen Resolution
    1920x
    Hard Drives
    256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
    + 1TB 7200 rpm 3.5" SATA
    + 2.5 inch 512MB Crucial SSDs (WIN 10 home)
    PSU
    500 W
    Case
    Mini Tower
    Cooling
    fan
    Keyboard
    basic Dell
    Mouse
    basic Dell
    Internet Speed
    50-100 MBps
    Browser
    firefox, chrome, edge
    Antivirus
    malwarebytes
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