Solved All three of my browsers block one website


ils

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Check you hosts file for an entry blocking that website.

C:\Windows\System32\drivers\etc\hosts (the file does not have an extension, so you'll need to pick a way to view it, Notepad works just fine, but you'll need to allow elevated privileges for Notepad to be able to edit it).

Don't post the contents here - but see if the T-mobile domain (t-mobile.com) appears anywhere in there. If it does, then you should really, before doing much of anything else, run a full scan on your system, because there is no reason this entry should be in there.
Glasskuter made the same suggestion above C:\Windows\System32\Drivers\etc\hosts It looked exactly as the one he posted (no T-Mobile).
 

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ils

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some software then must be running in regular mode, and might be malware
I've got Malewarebytes and Windows Defender running. How else should I look for the mystery malware?
 

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ils

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Hi,
Then obviously a browser add-on is allowed during in-private browsing

Safe mode working so you're infected dude and so is your caps lock key :lmao:
Any thoughts on how to search out the infection, give that I've got Malewarebytes and Windows Defender running?
 

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Lokien

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Did you do a full scan with MalwareBytes yet? If you did and nothing was found, I would advise you to run AdwCleaner (also by MalwareBytes): AdwCleaner - Free Adware Cleaner & Removal Tool This little tool specializes in finding browser-related malware.
 

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johnlgalt

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Sorry about that - I scrolled a bit too quickly when going to make my reply and missed her reply about the hosts file.
 

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ils

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Did you do a full scan with MalwareBytes yet? If you did and nothing was found, I would advise you to run AdwCleaner (also by MalwareBytes): AdwCleaner - Free Adware Cleaner & Removal Tool This little tool specializes in finding browser-related malware.
Lokien, It's been quite a trip this morning. First, I ran a full Custom scan with MalwareBytes. Seven+ hours and 1.2M files-on-three-drives later, it found no malware.
THEN I ran AdwCleaner. It found 14 vulnerabilities -- all related to two Preinstalled Dell programs: Preinstalled.DellSupportAssistAgent and Preinstalled.DellUpdateforWindows10. However, it could only remove 10 of 14 items. Long story short: I had to uninstalled four Dell support programs for AdwCleaner to come up ‘clean.’
NONETHELESS, I still get error message when I try to log into T-Mobile & Sprint merged to create America's 5G leader in coverage ‘Hmmm… can't reach this page’ GREAT try!
PS. PCMag reported a flaw in
Pre-Installd 'SupportAssist' Tool on Dell PCs Vulnerable to Bug
The flaw may affect over 100 million PCs that come pre-installed with diagnostic software from vendor PC-Doctor. Dell has issued a patch.
Pre-Installed 'SupportAssist' Tool on Dell PCs Vulnerable to Bug | PCMag
DSA-2019-084: Dell SupportAssist for Business PCs and Dell SupportAssist for Home PCs Security Update for PC Doctor Vulnerability | Dell Australia
 

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Fabler2

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Anything in the Firewall rules?
 

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sdowney717

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How about, create a new windows ADMIN user, login to that, and see if PC can visit the website, in normal mode..
That would eliminate the USER space as being the issue.
 

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ils

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How about, create a new windows ADMIN user, login to that, and see if PC can visit the website, in normal mode..
That would eliminate the USER space as being the issue.
I did, and I got the same results. See Monday’s reply
 

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sdowney717

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I did, and I got the same results. See Monday’s reply

Are there any rules in windows defender blocking the website?
And maybe you can specifically allow the website in windows defender firewall.

And I would think turning off the firewall and disabling all antivirus programs, malware programs etc... would reveal that too as the cause.
 

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glasskuter

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To everyone suggesting it, the OP has already eliminated the hosts, defender, and firewall as causing the problem.. Read post 35.

He CAN access the site in safe mode with networking.

He has already established a new user account and the problem persists.

@sdowney717 You might as well go the extra mile (if you haven't already,) and eliminate the possibility of an application or service interference by performing a clean boot. I know it's far-fetched but at this point, you've tried everything else. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
 

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ils

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To everyone suggesting it, the OP has already eliminated the hosts, defender, and firewall as causing the problem.. Read post 35.

He CAN access the site in safe mode with networking.

He has already established a new user account and the problem persists.

@sdowney717 You might as well go the extra mile (if you haven't already,) and eliminate the possibility of an application or service interference by performing a clean boot. I know it's far-fetched but at this point, you've tried everything else. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial
Oy! Thanks, but I'll live with it (until I can't). I have other computers that reach T-mobile.
 

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A Guy

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Did you ever try with the proxy I suggested? Looking less likely to work based on all tried since, but a very quick test


A Guy
 

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sdowney717

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Maybe a browser extension blocking a web site.
Or maybe some installed program he has installed.
OP, how about showing a list of all your installed programs and extensions to see if any are capable of doing this


A T-Mobile competitor like ATT or Verizon has blocked your PC from going to T mobile.:scream:
 

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jvickers

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I've not read every thread, but this is a longshot.

If you're plugged into a router or working wirelessly through a router, try plugging directly into your modem (disable the wifi if you were browsing that way). If you can access the site, it's your router that's likely the culprit. This happened to me with a hospital website I was trying to access. Plugging directly into the modem is the only workaround I found.
 

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johnlgalt

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I've not read every thread, but this is a longshot.

If you're plugged into a router or working wirelessly through a router, try plugging directly into your modem (disable the wifi if you were browsing that way). If you can access the site, it's your router that's likely the culprit. This happened to me with a hospital website I was trying to access. Plugging directly into the modem is the only workaround I found.
Then the machine next to it would also have that problem, in most cases (unless some sort of ACL has been used for only that one machine).
 

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    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM)
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    Nightly (default) + Firefox (stable),Chrome, Edge/ß/Dev/Canary
    Antivirus
    Defender
  • Operating System
    CHromeOS Flex v108 Dev
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth

Fabler2

Well-known member
Power User
VIP
Local time
4:42 PM
Posts
2,030
OS
Win 11 Pro & Dev.
As it's connecting in safe mode a shot in the dark here that there is a script running somewhere? File Explorer, options, view and tick Show hidden files, folders and drives. Then use task manager to check.

 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

jvickers

The lunatics have taken over the asylum
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Local time
11:42 AM
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6,180
Location
Deep South, USA
OS
Windows 11 Pro
Then the machine next to it would also have that problem, in most cases (unless some sort of ACL has been used for only that one machine).
As I said - a long shot :)
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 9 5900X
    Motherboard
    MSI MPG X570 GAMING EDGE WIFI
    Memory
    Crucial Ballistix Sport LT 3200 MHz DDR4 DRAM Desktop Gaming Memory 32MB
    Graphics Card(s)
    ZOTAC RTX 3060 Twin Edge OC/ ZOTAC Gaming GeForce GTX 1660 Super 6GB GDDR6 192-bit Gaming Graphics Card
    Sound Card
    Proprietary
    Monitor(s) Displays
    ViewSonic XG2530 25"/Benq XL2411P 24"/ Samsung SyncMaster BX2331 23"
    Screen Resolution
    1920x1080 240Hz/144Hz/60Hz (based on monitor setup above)
    Hard Drives
    SK hynix Gold P31 1TB PCIe NVMe Gen3 M.2 2280 Internal SSD
    ADATA XPG SX8200 Pro 1TB
    Samsung SSD 860 EVO 1TB 2.5 Inch SATA III Internal SSD
    PSU
    Thermaltake Smart 700W 80+ White Certified PSU
    Case
    Rosewill ATX Mid Tower Gaming Computer Case, Gaming Case with Blue LED for Desktop
    Cooling
    Corsair iCUE H60i RGB PRO XT Liquid CPU Cooler
    Keyboard
    Corsair K70
    Mouse
    Logitech MX Master 3
    Internet Speed
    120MB/s Download/ 10MB/s Upload
    Browser
    Edge (Chromium)
    Antivirus
    Norton 360
  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD FX Black Edition
    Motherboard
    Asus M5A97 LE R2.0
    Memory
    16MB DDR
    Graphics card(s)
    I forget, but it's old.
    Sound Card
    Propietary
    Monitor(s) Displays
    ACER LED 24"
    Screen Resolution
    1920X1080
    Hard Drives
    1TB Samsung SSD 3.5"
    Case
    Corsair
    Cooling
    Stock
    Mouse
    Logitech
    Keyboard
    Logitech
    Internet Speed
    120MB/10MB
    Browser
    Chrome
    Antivirus
    Norton 360
    Other Info
    Currently taken down because of a lack of space :-(
    Maybe I'll make room somewhere and connect to the Dev channel if possible.

ils

Member
Thread Starter
Local time
11:42 AM
Posts
49
OS
windows 11 home
As it's connecting in safe mode a shot in the dark here that there is a script running somewhere? File Explorer, options, view and tick Show hidden files, folders and drives. Then use task manager to check.

Nope. No scripts running.
 

My Computer

System One

  • OS
    windows 11 home
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
    Motherboard
    Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
    Memory
    16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
    Graphics Card(s)
    NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
    Monitor(s) Displays
    2
    Screen Resolution
    1920x
    Hard Drives
    256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
    + 1TB 7200 rpm 3.5" SATA
    + 2.5 inch 512MB Crucial SSDs (WIN 10 home)
    PSU
    500 W
    Case
    Mini Tower
    Cooling
    fan
    Keyboard
    basic Dell
    Mouse
    basic Dell
    Internet Speed
    50-100 MBps
    Browser
    firefox, chrome, edge
    Antivirus
    malwarebytes

Bree

Well-known member
Guru
VIP
Local time
4:42 PM
Posts
7,439
Location
S/E England, UK
OS
Windows 11 Home
C:\Windows\System32\drivers\etc\hosts (the file does not have an extension, so you'll need to pick a way to view it, Notepad works just fine, but you'll need to allow elevated privileges for Notepad to be able to edit it).
Even with elevated privileges you won't be allowed to save the edited HOSTS file back to C:\Windows\System32\drivers\etc\.

When I want to edit my HOSTS file, I copy it to another folder where I have full control (such as my desktop) then give it a .txt extension. When I have edited it I remove the .txt extension, rename the original in C:\Windows\System32\drivers\etc\ to host.old, then copy my edited version back there.
 

My Computers

System One System Two

  • OS
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Acer Aspire 3 A315-23
    CPU
    AMD Athlon Silver 3050U
    Memory
    8GB
    Graphics Card(s)
    Radeon Graphics
    Monitor(s) Displays
    laptop screen
    Screen Resolution
    1366x768 native resolution, up to 2560x1440 with Radeon Virtual Super Resolution
    Hard Drives
    1TB Samsung EVO 870 SSD
    Browser
    Edge, Firefox
    Antivirus
    Defender
    Other Info
    fully 'Windows 11 ready' laptop. Windows 10 C: partition migrated from my old unsupported 'main machine' then upgraded to 11. A test migration ran Insider builds for 2 months. When 11 was released on 5th October it was re-imaged back to 10 and was offered the upgrade in Windows Update on 20th October. Windows Update offered the 22H2 Feature Update on 20th September 2022.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 Insider Beta as a native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 128GB NVMe ssd, supported device running Windows 11 Pro.
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Lattitude E4310
    CPU
    i5 M 520
    Motherboard
    0T6M8G
    Memory
    4GB
    Screen Resolution
    1366x768
    Hard Drives
    500GB HDD
    Browser
    Firefox, Edge
    Antivirus
    Defender
    Other Info
    unsupported machine: Legacy bios, MBR, TPM 1.2, upgraded from W10 to W11 using W10/W11 hybrid install media workaround. In-place upgrade to 22H2 using ISO and a workaround.

    My SYSTEM THREE is a Dell Latitude 5410, i7-10610U, 32GB RAM, 512GB ssd, supported device running Windows 11 Pro.

    My SYSTEM FOUR is a 2-in-1 convertible Lenovo Yoga 11e 20DA, Celeron N2930, 4GB RAM, 128GB ssd. Unsupported device: currently running Win10 Pro, plus Win11 Pro 22H2 Insider Beta as a native boot vhdx.

    My SYSTEM FIVE is a Dell Latitude 3190 2-in-1, Pentium Silver N5030, 4GB RAM, 128GB NVMe ssd, supported device running Windows 11 Pro.
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