Solved All three of my browsers block one website


I

ils

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I’m not sure when this started, but today I tried to check my T-mobile bill by logging into the T-mobile website, T-Mobile & Sprint merged to create America's 5G leader in coverage (or T-Mobile or several others.) I got error messages from all three browsers (Edge, Firefox and Chrome).
On Firefox, I got: Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
On the other two, I got: This site can’t be reached The webpage at T-Mobile & Sprint merged to create America's 5G leader in coverage might be temporarily down or it may have moved permanently to a new web address. ERR_FAILED

I also have a 2nd PC (WIN 10 Pro) next to the first. I had no trouble logging in to T-mobile on each of the three browsers.

The first thing I checked was the ‘Security’ tab on Internet Properties. There were no restricted sites listed, and all the settings were the same as on my 2nd PC.

What should I do next?
 
Windows Build/Version
win 11 version 21H2 build 22000.613

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windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
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windows 11 home
Computer type
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Dell XPS 8940
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11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
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+ 1TB 7200 rpm 3.5" SATA
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basic Dell
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basic Dell
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300 MBps
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firefox, chrome, edge
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MS Defender and malwarebytes
I had no trouble getting into the site on my Windows 11 (with Defender Antivirus) computer. Are you running the same Antivirus on both computers?

p.s. I was using Firefox 99.0.1
 

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The site opens up with a cookie pop-up. The pop-up maybe causing a warning to your PC to block it?

1649976582502.png
 

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    AMD Ryzen 7 9800X3D
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    MSI PRO B850-P Wifi
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    ASRock Xtreme6 Z97
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Interesting........ not getting the cookies pop-up here badrobot..... just the T-mobile webpage. Are you using Defender?
 

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Windows 11/Linux MintIntel Core 2 Duo CPU E8400 @ 3.00 GHz x 28 GBIntel 4 Series Chipset Integrated Graphics Co...
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Manufacturer/Model
Dell Optiplex 960
CPU
Intel Core 2 Duo CPU E8400 @ 3.00 GHz x 2
Memory
8 GB
Graphics Card(s)
Intel 4 Series Chipset Integrated Graphics Controller
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HP x22LED
Hard Drives
Crucial 250 GB SSD, HD 1Tb
Just clicked on the link again and now got the cookies pop-up..........
 

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Windows 11/Linux MintIntel Core 2 Duo CPU E8400 @ 3.00 GHz x 28 GBIntel 4 Series Chipset Integrated Graphics Co...
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Windows 11/Linux Mint
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 960
CPU
Intel Core 2 Duo CPU E8400 @ 3.00 GHz x 2
Memory
8 GB
Graphics Card(s)
Intel 4 Series Chipset Integrated Graphics Controller
Monitor(s) Displays
HP x22LED
Hard Drives
Crucial 250 GB SSD, HD 1Tb
mackie said:
Interesting........ not getting the cookies pop-up here badrobot..... just the T-mobile webpage. Are you using Defender?
Click to expand...
Yes, and Malwarebytes Premium
 

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windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
badrobot said:
The site opens up with a cookie pop-up. The pop-up maybe causing a warning to your PC to block it?

View attachment 26896
Click to expand...
Now that you mention it, I think that this did pop up yesterday. But when I accepted it, I couldn't log in. Today, I just get error messages, no cookie popup warning. Is there some way I can find out if my cookies have blocked me from using t-mobile.com??
 

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windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
mackie said:
I had no trouble getting into the site on my Windows 11 (with Defender Antivirus) computer. Are you running the same Antivirus on both computers?

p.s. I was using Firefox 99.0.1
Click to expand...
Yes. Maleware Premium and Windows Defender on both.
 

My Computer My Computer

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windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
I would try entering the address of the T-Mobile website in Malwarebytes allow list and see if that does anything.
 

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Windows 11/Linux MintIntel Core 2 Duo CPU E8400 @ 3.00 GHz x 28 GBIntel 4 Series Chipset Integrated Graphics Co...
OS
Windows 11/Linux Mint
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 960
CPU
Intel Core 2 Duo CPU E8400 @ 3.00 GHz x 2
Memory
8 GB
Graphics Card(s)
Intel 4 Series Chipset Integrated Graphics Controller
Monitor(s) Displays
HP x22LED
Hard Drives
Crucial 250 GB SSD, HD 1Tb
mackie said:
I would try entering the address of the T-Mobile website in Malwarebytes allow list and see if that does anything.
Click to expand...
I didn't, but I still get

This site can’t be reached​

The webpage at

T-Mobile & Sprint merged to create America's 5G leader in coverage

Sprint is now part of T-Mobile, creating America's largest, fastest, and now most reliable 5G network. Explore unlimited plans, deals, and join today!
www.t-mobile.com
might be temporarily down or it may have moved permanently to a new web address.
 

My Computer My Computer

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windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
Have you tried changing DNS? You can do it only within the browser or Windows.
www.tenforums.com

How to Enable or Disable DNS over HTTPS (DoH) in Microsoft Edge

How to Enable or Disable DNS over HTTPS (DoH) in Microsoft Edge Microsoft has adopted the Chromium open source project in the development of Microsoft Edge on the desktop to create better web compatibility. This new Microsoft Edge runs on the same Chromiu
www.tenforums.com www.tenforums.com
www.elevenforum.com

Enable DNS over HTTPS (DoH) in Windows 11

This tutorial will show you how to change your DNS Server address and enable DNS over HTTPS (DoH) in Windows 11. A DNS (Domain Name System) server is the service that makes it possible for you to open a web browser, type a domain name and load your favorite websites. DNS over HTTPS (DoH), or...
www.elevenforum.com www.elevenforum.com
 

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Home2FH2CanAMD Ryzen 5 8600G (07/24)2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200...ASROCK Radeon RX 6600 Challenger D 8G @48FPS ...
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Computer type
PC/Desktop
CPU
AMD Ryzen 5 8600G (07/24)
Motherboard
ASROCK B650M-HDV/M.2 (07/24) BIOS 4.43 AGESA ComboAM5 1.3.0.1b Patch A (07/26)
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2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL40 (07/24)
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Chair: Huzaro Force 4.4 Grey Mesh (05/24)
Notifier: Xiaomi Mi Band 9 Milanese (10/24)
FlexCore USB-C 3.2 Gen 1 (M) to LAN (F) (08/25)
See if you can access in a proxy

www.proxfree.com

Free Web Proxy | Unblock Any Website Anonymously - ProxFree

ProxFree is a free web proxy that lets you unblock websites and browse anonymously. Multiple server locations, SSL encryption, and no software to install.
www.proxfree.com www.proxfree.com

I wouldn't sign in that way, but as a test

A Guy
 

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    480+ Mbps Down/12+Mbps Up
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    Antivirus
    Avast
I just tried the link and got the panel about Cookies, rather one of the 2 choices I clicked the X to Close in upper right corner, it went away and the page opened as expected.
 

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    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I'm chatting with T-mobile now. One suggestion was to clear Data in Chrome then relaunch. I have. But I'm unable to connect with Chrome, Edge and Firefox. However the messages are different.
On Edge, I get: Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.
On Firefox, I get: Secure Connection Failed An error occurred during a connection to www.t-mobile.com. PR_CONNECT_RESET_ERROR The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem.
On Chrome, I'm able to reach the opening page with "We value your privacy" I accept the cookies, get to the log in, but then receive the message:
This site can’t be reachedThe connection was reset. Try: Checking the connection Checking the proxy and the firewall Running Windows Network Diagnostics ERR_CONNECTION_RESET THEN I get: Service Unavailable. F451 : Uh-oh, it looks like we have our wires crossed. Please try again later.
 

My Computer My Computer

At a glance

windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
Having a free moment I tried the link again and got the same result as my previous reply [neglected to say it was with Firefox] but this time I used Chromium [not Google Chrome], page opened correctly as before.
 

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System One System Two

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I would try turning off Malwarebytes and just letting Defender run by itself, reboot, and see if that helps. Just to make sure that things haven't been crossed somewhere.
 

My Computer My Computer

At a glance

Windows 11/Linux MintIntel Core 2 Duo CPU E8400 @ 3.00 GHz x 28 GBIntel 4 Series Chipset Integrated Graphics Co...
OS
Windows 11/Linux Mint
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 960
CPU
Intel Core 2 Duo CPU E8400 @ 3.00 GHz x 2
Memory
8 GB
Graphics Card(s)
Intel 4 Series Chipset Integrated Graphics Controller
Monitor(s) Displays
HP x22LED
Hard Drives
Crucial 250 GB SSD, HD 1Tb
This might not account for my login problem, but the T-mobile chat guy made me aware of this blog. It says that one of the error messages that I've gotten might be due to a 'random tracker' :
piunikaweb.com

T-Mobile F451 Service Unavailable error likely caused due to trackers?

T-Mobile is allegedly loading code from random data collecting trackers into customer portal resulting in F451 Service Unavailable error.
piunikaweb.com piunikaweb.com
[Updated] T-Mobile allegedly loading code from random trackers into customer portal; likely causing F451 Service Unavailable error?
 

My Computer My Computer

At a glance

windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
mackie said:
I would try turning off Malwarebytes and just letting Defender run by itself, reboot, and see if that helps. Just to make sure that things haven't been crossed somewhere.
Click to expand...
I quit Malewarebytes. Still couldn't reach T-mobile. I rebooted and Malewarebytes started up. Still couldn't reach T-mobile.
 

My Computer My Computer

At a glance

windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
ils said:
I quit Malewarebytes. Still couldn't reach T-mobile. I rebooted and Malewarebytes started up. Still couldn't reach T-mobile.
Click to expand...


Good afternoon, ils.

Firstly, I'm using Windows 10, not 11. Edge browser (latest version).

I am able to reach the site via the link you provided with no issue. But, wanted to offer you an alternative link directly to the login page...

account.t-mobile.com


I'm sorry, I don't have a solution for your issue. Just hoping to get you to your login .


Wishing you the best.
 

My Computer My Computer

At a glance

Windows 10 Pro 64-bit 22H2 19045.4046Intel i7-3770 @ 3.40GHz8 GBAMD 7500 Radeon HD Series
OS
Windows 10 Pro 64-bit 22H2 19045.4046
Computer type
PC/Desktop
Manufacturer/Model
Dell/Vostro 470 (Year 2012)
CPU
Intel i7-3770 @ 3.40GHz
Memory
8 GB
Graphics Card(s)
AMD 7500 Radeon HD Series
Sound Card
Realtek Hi-Def Audio
Monitor(s) Displays
Dell U2412M
Hard Drives
1 TB 7200 HDD
Keyboard
Dell/USB
Mouse
Dell/USB
Internet Speed
100/10
Browser
Edge
Antivirus
Windows Security/MalwareBytes Premium
WXC said:
Good afternoon, ils.

Firstly, I'm using Windows 10, not 11. Edge browser (latest version).

I am able to reach the site via the link you provided with no issue. But, wanted to offer you an alternative link directly to the login page...

account.t-mobile.com


I'm sorry, I don't have a solution for your issue. Just hoping to get you to your login .


Wishing you the best.
Click to expand...
Thanks, But that link gets me

Hmmm… can't reach this page​

The connection was reset.
 

My Computer My Computer

At a glance

windows 11 home11th Gen Intel(R) Core(TM) i7 11700 processor...16GB, 8Gx2, DDR4, 2933MHz 370 AGHWNVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 49...
OS
windows 11 home
Computer type
PC/Desktop
Manufacturer/Model
Dell XPS 8940
CPU
11th Gen Intel(R) Core(TM) i7 11700 processor(8 Core, 1
Motherboard
Dell Studio XPS 8900 Desktop Motherboard LGA1151 XJ8C4 0XJ8C4.
Memory
16GB, 8Gx2, DDR4, 2933MHz 370 AGHW
Graphics Card(s)
NVIDIA(R) GeForce(R) GTX 1660 Ti 6GB GDDR6 490 BFUK
Monitor(s) Displays
2
Screen Resolution
1920x
Hard Drives
256GB M.2 PCIe NVMe Solid State Drive (WIN 11 home)
+ 1TB 7200 rpm 3.5" SATA
+ 2.5 inch 512MB Crucial SSDs (WIN 10 home)
PSU
500 W
Case
Mini Tower
Cooling
fan
Keyboard
basic Dell
Mouse
basic Dell
Internet Speed
300 MBps
Browser
firefox, chrome, edge
Antivirus
MS Defender and malwarebytes
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