Almost Daily system freeze

The last couple months, my PC has been freezing up and won't respond at all. I have to hold the power button to force shut down. It's almost always overnight or during a long period away from the keyboard, when the monitor is auto shut off. Happens every day or 2. I have auto hibernation and sleep disabled, since I constantly run a Hyper-V virtual machine for torrenting, and also run my plex server on the physical machine. It's only frozen up once on me while in use, and I was just doing some web browsing at the time. My kids and I game very infrequently, and it's never frozen up during that or any other activity. I've updated all drivers, and run the driver Verifier tool a couple times, with the recommended settings from this site (the 1st was about a week ago, ran for 3 or 4 days, with no freeze up - so I turned it off; then it froze up again a day or two later, so I turned it back on, and it froze up again 2 days later - Is there a log generated specific to Verifier, or would the V2 log I posted have all the pertinent info?). This is a fairly fresh Windows 11 install, and my memory is poor at the best of times, but I do recall it happening very infrequently with the old Windows 10 install (my main reason for re-installing was to switch from Windows 10 and wipe out the old unused apps I had). I have Plex server set to run as a scheduled task at startup, and also have NordVPN configured to auto-connect (with Meshnet enabled) and Tautulli set to start at logon. I've tested the memory with Windows Memory Diagnostic, as well a stress tested all the components with OCCT, with no errors or warnings. I'm about ready to reinstall Windows (ugh) and/or send it to the GeekSquad, while still under warranty. Thanks in advance for your help.

Windows 11 22H2 Build 22621.2861
V2 Log:

About three weeks ago I had the same problem when watching streaming video (mpv player).
It was freezing after one or two hours of work.
Then everything was fixed. Update everything via Windows Update.
That is, the reasons may be different.

Look in Task Manager, maybe some process is overloading the CPU.

Asus and Nahimic programs are really needed ?

I don't use a virtual machine and I don't know if 16GB of RAM is enough ?

Hello @envirotech and welcome to ElevenForum.

Please add the make/model of your power supply to your computer specs.
You'd be surprised how many times the power supply turns out to be the cause of various problems.

We need to know the make/model of the power supply as well as your other hardware.

Make sure you open a command prompt (as admin) and remember to turn Driver Verifier OFF, when you're done using it.

Use this command to turn it OFF...

verifier /reset

The preferred method when using Windows Driver Verifier (WDV) is in this tutorial:




The computer appears to have problems related to Nvidia GPU drivers / hardware.



Please perform the following steps: (in sequence)


1) Run Tuneup Plus > post a share link into this thread using one drive, drop box, or google drive





2) Uninstall nordvpn




3) Open Administrative Command Prompt (ACP) and copy and paste:

fltmc

Post a share link into this thread using one drive, drop box, or google drive



4) Open Administrative Command Prompt (ACP) and copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

If available, click view detailed information > post a share link into this thread using one drive, drop box, or google drive



5) Uninstall Nvidia GPU drivers using DDU > reinstall from the Nvidia website (make sure that the driver is different from 31.0.15.4633)




6) For any new BSOD post a new V2 share link into the newest post.


7) Record dates and times for any manual power offs for hang and freezes

Ghot said:

Hello @envirotech and welcome to ElevenForum.

Please add the make/model of your power supply to your computer specs.
You'd be surprised how many times the power supply turns out to be the cause of various problems.

We need to know the make/model of the power supply as well as your other hardware.

Make sure you open a command prompt (as admin) and remember to turn Driver Verifier OFF, when you're done using it.

Use this command to turn it OFF...

verifier /reset

Click to expand...

Updated my PS specs: Great Wall E500 80+ GOLD

envirotech said:

Updated my PS specs: Great Wall E500 80+ GOLD

Click to expand...

That's probably the cause of your problems. 500w probably isn't a big enough power supply.

I would get a 750w... minimum. Like this...

zbook said:

The preferred method when using Windows Driver Verifier (WDV) is in this tutorial:

Enable and Disable Driver Verifier in Windows 10

How to Enable and Disable Driver Verifier in Windows 10

www.tenforums.com

The computer appears to have problems related to Nvidia GPU drivers / hardware.



Please perform the following steps: (in sequence)


1) Run Tuneup Plus > post a share link into this thread using one drive, drop box, or google drive

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

2) Uninstall nordvpn

How to uninstall a VPN [Windows, Android, Mac, iOS]

Looking for ways to uninstall a VPN on Windows, Mac, iPhone, or Android? You’re in the right place. Delete a VPN with a couple of clicks.

nordvpn.com

3) Open Administrative Command Prompt (ACP) and copy and paste:

fltmc

Post a share link into this thread using one drive, drop box, or google drive



4) Open Administrative Command Prompt (ACP) and copy and paste:

msdt.exe -id DeviceDiagnostic
msdt.exe -id WindowsUpdateDiagnostic

If available, click view detailed information > post a share link into this thread using one drive, drop box, or google drive



5) Uninstall Nvidia GPU drivers using DDU > reinstall from the Nvidia website (make sure that the driver is different from 31.0.15.4633)

Display Driver Uninstaller: How to use

How to Use Display Driver Uninstaller to Uninstall any Installed Display Driver This tutorial will show you how to use Display Driver Uninstaller (DDU) to uninstall the Insialled display driver completely from your system. As a model, the current tutorial will uninstall Nvidia 347.88 WHQL...

www.sevenforums.com

Download Display Driver Uninstaller (DDU) Official Latest Version

Download Display Driver Uninstaller (DDU) free from Wagnardsoft, the official source. Remove NVIDIA, AMD, Intel drivers cleanly.

www.wagnardsoft.com

Download The Latest Official NVIDIA Drivers

Download the latest official NVIDIA drivers to enhance your PC gaming experience and run apps faster.

www.nvidia.com

6) For any new BSOD post a new V2 share link into the newest post.


7) Record dates and times for any manual power offs for hang and freezes

Code:

Event[8048]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-12-22T13:41:00.2140000Z
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: HomeDesktop
  Description:
The nordsec-threatprotection-service service terminated unexpectedly.  It has done this 1 time(s).

Code:

Event[7359]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-12-19T20:00:13.2320000Z
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: HomeDesktop
  Description:
The nordsec-threatprotection-service service terminated unexpectedly.  It has done this 1 time(s).

Code:

Event[6520]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-12-15T04:13:54.1200000Z
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: HomeDesktop
  Description:
The nordsec-threatprotection-service service terminated unexpectedly.  It has done this 1 time(s).

Click to expand...

Done, with a couple notes:
The guide on this website explicitly advises against using the Windows Driver Verifier settings from TenForums. So I haven't done that yet.
I jumped the gun and uninstalled NordVPN 1st.
Ran Tuneup, log attached.
Ran fltmc, copied results to the attached "fltmc.txt.".
The 1st time I ran DeviceDiagnostic, it found and fixed some errors, but I didn't get the detailed info (see "DeviceDiagnostic1.png" attached). It wanted to restart to apply the fixes, but I was waiting for an upload to finish, so I left the PC sitting while I did some other things, and when I came back it had rebooted itself somehow. So I ran DeviceDiagnostic again, and this time it didn't find errors except for "Windows Update configured to never install drivers" which it fixed (and I subsequently turned back to prevent automatic driver updates before using DDU to uninstall Nvidia GPU drivers). Detailed info for this 2nd run attached in the "DeviceDiagnostic.pdf").
Ran WindowsUpdateDiagnostic, detailed info attached in "WindowsUpdateDiagnostic.pdf"
Installed Nvidia GPU driver 545.92-desktop-win10-win11-64bit-international-dch-whql, without GeForce.

Thanks!

Ooops, I forgot you asked me to upload to Onedrive, etc. I just attached the files to my post. Do you need them in a Onedrive link instead?

The link that you commented on is only for that person.

Please do not use that link in tis thread as it has many problems.


For WDV this is the link used in our forums:




Nice progress with the steps in post #4.

zbook said:

The link that you commented on is only for that person.

Please do not use that link in tis thread as it has many problems.

Click to expand...

@envirotech please ask @zbook why it has many problems, I'm yet to get an answer from them about what these supposed problems are?

I've asked many, many times already:

1. BSOD page_fault_in_nonpaged_area ntoskrnl.exe windows 11
2. BSOD when watching YouTube
3. BSOD UNEXPECTED_KERNEL_MODE_TRAP

Was good for 2 weeks. Happened again last night, and I discovered it this morning - screens off, no response, fans running faster than normal (I forgot to mention previously that the PC fans are always running faster when I find it frozen up like this. I don't know if its the CPU/GPU etc.). I forced a hard shutdown and restarted, ran V2. OneDrive

Today it froze up while playing cities skylines. V2 log available at OneDrive

Please make free backup images and save the images to another disk drive or the cloud:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

Macrium used to be free:

zbook said:

Please make free backup images and save the images to another disk drive or the cloud:

(Acronis, Aoemi, EaseUS, Macrium, Paragon, etc.)

Macrium used to be free:

Backup and Restore with Macrium Reflect

How to Create and Restore a System Image Backup with Macrium Reflect

www.tenforums.com

Click to expand...

Thanks for the response. Can you elaborate on why I would want to do this? I have all my important files and credentials backed up already, so I don't see the need to create an image. Or do you have other subsequent steps for me following the backup that might help diagnose/resolve my issue?

The computer has no motherboard provider drivers for Windows 11.

Make backup images > clean install Windows 10 > install drivers and applications > monitor for freezing

When testing / troubleshooting / monitoring has completed > restore an image

The issues was caused by Asus Armoury Crate. Resolved by disabling in BIOS.