System freezes and restarts when gaming


Furmark_Stats_20241015.png
1920x1080. I just ran it with standard settings.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
Please post a full screen image.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
@zbook just to be sure ... is it essential to run the furmark test in full screen? As I'm on a wide screen, it's only running in windowed mode with 1920x1080 resolution.

In the meantime, here are the prime95 results:
Prime95_Worker1-9_20241021.pngPrime95_Worker10-16_20241021.png
And the temps from that run:
Prime95_Temps 2024-10-21 191435.png

Thx for having a look and sry that it takes so long to get it in the form you need.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
Here is the full screenshot of furmark with the default settings for now:
-> Furmark_20241021.png
Temps:
Furmark_Temps_20241021.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
There were no BSOD reported after 10/17 yet.

Bugchecks:

A
2001
1A8
1B8



List any installed non-microsoft antivirus and firewall software.



Continue with OCCT testing > post images or share links






Code:
Event[11334]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-10-20T19:48:16.6200000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation 
  Keyword: Installation,Failure,
  User: S-1-5-18
  User Name: NT-AUTORIT─T\SYSTEM
  Computer: STONEBIG
  Description:
Installation Failure: Windows failed to install the following update with error 0x800736B3: 2024-10 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5044284).
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
It kind of moved over to just freeze until I manually do a hard reset on the PC. Those I had during the last day's whenever I tried to play some game.
Not sure if it's relevant, but maybe it gives you some clue. Sometimes, when it crashed during gaming, it's not able to startup any more. It brings me to the repair screen, but is not able to fix it. If I turn it off and leave it for a while alone, it's able to boot again without any issues.

During the OCCT CPU Test, I got a BSOD with Stop Code "PAGE FAULT IN NONPAGED AREA". I had to hard reset it, then it showed me the "HYPERVISOR_ERROR" BSOD. I did a hard reset again and then the system booted without any issues. Another run of the CPU test was without any issues.

Regarding the non-MS Tech, I'm on a clean Win11 installation. So nothing non-MS for virus scanner or firewall. Only thing I've installed are the required drivers and the games for testing.

Apart from the situation I've described above, the tests worked fine. See Screenshots below. I also create a new V2 Log -> STONEBIG-(2024-10-22_22-26-30).zip
OCCT_RAM+CPU_20241022.png
OCCT_CPU_20241022.png
OCCT_Linpack_20241022.png
OCCT_Memory_20241022.png
OCCT_3DStandard_20241022.png
OCCT_3DAdaptive_20241022.png
OCCT_VRAM_20241022.png
OCCT_Power_20241022.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

A substantial portion of the testing can be performed overnight while sleeping.






Code:
A
20001
1A8
1B8
D1
50
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I was able to run the test now, however I recognized it's not a good idea to unplug the wireless keyboard during that process. Nevertheless, I was able to take a picture while it was still running.
23 passes, all good.
Mem86+_Fullscreen_20241026.jpg
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
The installed RAM F5-6400J3239G16G was not seen on the Qualified Vendor List (QVL).

For testing please find RAM displayed on the QVL:



Code:
Location     : Controller0-DIMM1
BankLabel    : BANK 0
Manufacturer : G Skill Intl
MemoryType   : DDR5
FormFactor   : DIMM
Capacity     : 16GB
Speed        : 4800
Serial       : 955055F7
PartNumber   : F5-6400J3239G16G   
ECC          : False
TypeDetail   : {Synchronous}
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Based on the type on the sticker it's that one, which is on the list -> F5-6400J3239G16GX2-TZ5RK. However I've currently installed only one of the 2, as I removed the other one previously for testing and didn't reinstall it since then.
1730132477972.png
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
Short update from my side, I had troubles starting up the recent days. For whatever reason I just ran into bluescreens and auto repair also got stuck. I managed to start it successfully for a short while today and could grab another V2 Log -> STONEBIG-(2024-11-25_14-02-38).zip

@zbook any idea from your side what could be the issue or how we can narrow that problem further down?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Own Setup
    CPU
    i7-13700KF
    Motherboard
    Asus ROG Maximus Z690 Hero
    Memory
    16 GB DDR5-4800 DDR5 SDRAM (42-41-41-77 @ 2403 MHz)
    Graphics Card(s)
    AMD Radeon RX 6800
    Monitor(s) Displays
    Samsung SGH90
    Screen Resolution
    3840 x 1080
    Hard Drives
    Samsung SSD 850 Pro -> System
    Seagate ST4000LM024-2AN17V
    Western Digital WD40EZRZ-00GXCB0
    Western Digital WD5000AAKS-00A7B0
    Crucial CT1000BX500SSD1
    PSU
    TUF-GAMING-850G
    Case
    Some very old ATX Big Tower
    Cooling
    be quiet! Dark Rock Pro 4 + some case Fans
What's the latest?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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