System freezes and restarts when gaming

5t0ne · Oct 20, 2024

1920x1080. I just ran it with standard settings.

zbook · Oct 20, 2024

Please post a full screen image.

5t0ne · Oct 21, 2024

@zbook just to be sure ... is it essential to run the furmark test in full screen? As I'm on a wide screen, it's only running in windowed mode with 1920x1080 resolution.

In the meantime, here are the prime95 results:

And the temps from that run:

Thx for having a look and sry that it takes so long to get it in the form you need.

5t0ne · Oct 21, 2024

Here is the full screenshot of furmark with the default settings for now:
-> Furmark_20241021.png
Temps:

zbook · Oct 21, 2024

Thx.

Please post a new V2 share link.

Run the multiple 1 one hour OCCT tests > take pictures > post share links

OCBASE/OCCT : Free, all-in-one stability, stress test, benchmark and monitoring tool for your PC

Ocbase is the home of OCCT, the most popular all-in-one stability / stress testing / benchmarking / monitoring tool available for PC

www.ocbase.com

5t0ne · Oct 21, 2024

Here is the V2 Log Link -> STONEBIG-(2024-10-21_21-33-23).zip

Will run the OCCT Test tomorrow.

zbook · Oct 21, 2024

There were no BSOD reported after 10/17 yet.

Bugchecks:

A
2001
1A8
1B8

List any installed non-microsoft antivirus and firewall software.

Continue with OCCT testing > post images or share links

Code:

Event[11334]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2024-10-20T19:48:16.6200000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error
  Opcode: Installation 
  Keyword: Installation,Failure,
  User: S-1-5-18
  User Name: NT-AUTORIT─T\SYSTEM
  Computer: STONEBIG
  Description:
Installation Failure: Windows failed to install the following update with error 0x800736B3: 2024-10 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5044284).

5t0ne · Oct 22, 2024

It kind of moved over to just freeze until I manually do a hard reset on the PC. Those I had during the last day's whenever I tried to play some game.
Not sure if it's relevant, but maybe it gives you some clue. Sometimes, when it crashed during gaming, it's not able to startup any more. It brings me to the repair screen, but is not able to fix it. If I turn it off and leave it for a while alone, it's able to boot again without any issues.

During the OCCT CPU Test, I got a BSOD with Stop Code "PAGE FAULT IN NONPAGED AREA". I had to hard reset it, then it showed me the "HYPERVISOR_ERROR" BSOD. I did a hard reset again and then the system booted without any issues. Another run of the CPU test was without any issues.

Regarding the non-MS Tech, I'm on a clean Win11 installation. So nothing non-MS for virus scanner or firewall. Only thing I've installed are the required drivers and the games for testing.

Apart from the situation I've described above, the tests worked fine. See Screenshots below. I also create a new V2 Log -> STONEBIG-(2024-10-22_22-26-30).zip

zbook · Oct 22, 2024

Run Memtest86+ for 8 or more passes > take pictures > post images or share links

Just 1 error is a test fail and testing can be aborted.

The more the passes the better the testing conditions.

It sometimes takes passes into the 20's to detect malfunctioning RAM.

A substantial portion of the testing can be performed overnight while sleeping.

Memtest86+ | The Open-Source Memory Testing Tool

Memtest86+ is an advanced, free, open-source, stand-alone memory tester for 32- and 64-bit computers (UEFI & BIOS supported)

www.memtest.org

Ten Forums - Windows 10 Help and Support Forum

Windows 10 troubleshooting help and support forum, plus thousands of tutorials to help you fix, customize and get the most from Microsoft Windows 10.

www.tenforums.com

Code:

5t0ne · Oct 26, 2024

I was able to run the test now, however I recognized it's not a good idea to unplug the wireless keyboard during that process. Nevertheless, I was able to take a picture while it was still running.
23 passes, all good.

zbook · Oct 26, 2024

The installed RAM F5-6400J3239G16G was not seen on the Qualified Vendor List (QVL).

For testing please find RAM displayed on the QVL:

ROG MAXIMUS Z690 HERO | Gaming motherboards｜ROG - Republic of Gamers｜ROG Global

Designed for the broadest range of the demanding fans, ROG Maximus Z690 Hero features 20+1 power stages, DDR5, five M.2 support, USB 3.2 Gen 2x2 front-panel connector, dual Thunderbolt™ 4, PCIe 5.0 and onboard WiFi 6E.

rog.asus.com

Code:

Location     : Controller0-DIMM1
BankLabel    : BANK 0
Manufacturer : G Skill Intl
MemoryType   : DDR5
FormFactor   : DIMM
Capacity     : 16GB
Speed        : 4800
Serial       : 955055F7
PartNumber   : F5-6400J3239G16G   
ECC          : False
TypeDetail   : {Synchronous}

5t0ne · Oct 28, 2024

Based on the type on the sticker it's that one, which is on the list -> F5-6400J3239G16GX2-TZ5RK. However I've currently installed only one of the 2, as I removed the other one previously for testing and didn't reinstall it since then.

5t0ne · Nov 5, 2024

@zbook any ideas?

zbook · Nov 7, 2024

Please post a new V2 share link.

Also post event viewer share links:

How to share event logs in case of a computer issue - Your Windows Guide

This article explains How to share event logs in case of a computer issue

www.yourwindowsguide.com

5t0ne · Nov 7, 2024

EventViewer Application Log -> EventViewer_ApplicationLogs_20241107.evtx
Event Viewer System Log -> EventViewer_SystemLogs_20241107.evtx
Current V2 Logs -> STONEBIG-(2024-11-07_19-46-36).zip

5t0ne · Nov 25, 2024

Short update from my side, I had troubles starting up the recent days. For whatever reason I just ran into bluescreens and auto repair also got stuck. I managed to start it successfully for a short while today and could grab another V2 Log -> STONEBIG-(2024-11-25_14-02-38).zip

@zbook any idea from your side what could be the issue or how we can narrow that problem further down?

zbook · Nov 30, 2024

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