System freezes and restarts when gaming

5t0ne · Oct 9, 2024

Hi there,

I've built a new system about a year ago, and ever since, I had instabilities when playing games (despite haven't done any overclocking). The PC just freezes and restarts, without any BSOD or anything else when I'm a few minutes in the game. I never had such issues when doing normal office work. However up to now I didn't really have time to have a look, nor play any games. Time is better now, so I took a look at the issue, and at the moment I'm a bit lost.

I tried to reproduce the issue outside of gaming via AIDA64 Stress Tests. I was somewhat successfull in a way, that when I run a test with CPU, FPU, cache and system memory enabled, it usually gives some BSOD (usually a Hypervisor one with bugcheck code 20001, but I also got others). If I run only one of these tests, I wasn't able to produce any crashes.

Using this as basis, I tried the following up to now:

Update BIOS
Update Device Drivers
Run Memtest -> All good
Run Intes Processor Diagnostic Tool -> All good
Do a fresh setup on another disc
Do a fresh setup on the same disc
Remove one of the Memory Sticks and rerun the tests
Switch to the other and do the same

Unfortunately still no luck with that issue.
From a temperature perspective according to what I found out everything runs within it's parameters.
So now I'm a bit stuck with ideas on what else to try (apart from throwing it out of the window) and hope you guys might find something enlightening in the log files (I tried to look into them myself, but I'm not so much smarter yet :)).

I'm currently on Windows 11 Version 34H2 (OS Build 26100.2033).
Here you can download the output of the log collectore V2 -> STONEBIG-(2024-10-09_23-35-23).zip

Thanks in advance for your help!

glasskuter · Oct 9, 2024

I can't analyze log files but while someone is looking at your logs one thing pops out to me. You are running a really old graphics driver.
Since graphics is one of the major causes of crashes, I would start there. It may not be your problem but it needs to be updated anyway.
Go here and download the newest driver dated 10/1/24 and save it. https://www.amd.com/en/support/down...radeon-rx-6000-series/amd-radeon-rx-6800.html

Download DDU. It's a standalone app Display Driver Uninstaller (DDU) download version 18.0.8.1

How to use DDU How to use Display Driver Uninstaller (DDU) Guide / Tutorial

Run DDU in safe mode to delete both the AMD Radeon gpu driver AND its software.

Boot back into normal mode and install the new driver package you downloaded.

abactuon · Oct 9, 2024

Troubleshooting guide - PCGamingWiki PCGW - bugs, fixes, crashes, mods, guides and improvements for every PC game

www.pcgamingwiki.com

5t0ne · Oct 13, 2024

Hi,

thx @glasskuter and @abactuon for having a quick look. I did reinstall the graphics driver as advised. Unfortunately that didn't really help. Same behaviour as before.
The post of @abactuon made me think about if it really might be a game related issue. Given that I tried to play Borderlands 3 a bit, which didn't result in a crash.
However, given the fact, that I could produce a crash by running AIDA64 tests, indicates at least that someting might also be wrong with the machine itself, which is not related to the game. Also I couldn't find any known issues like that for this game and I think, apart of the instability when testing the system should be fine to run it.
I'll try another game to see if that one also run's fine and report back. Also I'll get in touch with the game devs, as it's an early access game and see if they can figure out what happened.

Anyway, would be great if someone could have a look at the logs, to see what really crashed.

Thx

zbook · Oct 13, 2024

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zbook · Oct 13, 2024

Some of the prior testing may be repeated.

Please perform the following steps:

1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

3) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Download and install one or more:

a) SpeedFan - Access temperature sensor in your computer

b) HWMONITOR | Softwares | CPUID

c) Download Speccy | Find your computer specs, free!

5) Run Prime95 continuously for 3 hours > record the continuous testing time and temperature maximum > take pictures > post images or share links

Prime95 - Stress Test Your CPU

Stress test your CPU for stability issues with Prime95

www.tenforums.com

6) Run Furmark continuously for 30 minutes > record the continuous testing time and temperature maximum > take pictures > post images or share links

FurMark - GPU Stress Test

Stress test your GPU for stability issues with FurMark

www.tenforums.com

5t0ne · Oct 15, 2024

Hi,

thx @zbook for having a look. Actually, according to the settings the link should be one without login. Could you finally access the files?

1-4 and 6 done. The Tune Up logs and Benchmark Results are uploaded to the shared folder (I shared the folder now, hopefully that works better) -> LogShare

For 5 I'll see when I can run that, but hopefully I can manage it within the next few days. I'll post an update once done.

zbook · Oct 15, 2024

1) After completing #5 please post a new V2 share link into the newest post

2) Please create a new folder on the desktop.

3) Download to the new folder the Windows 11 Media Creation Tool (MCT) (Windows 11 iso)

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

Code:

 Microsoft Windows 11 Pro  Version 24H2 (OS Build 26100.2033)
 
==================================================================

    Started on 15.10.2024 at 20:07:43,20
    
        [SFC /ScanNow]
    
Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
 
==================================================================
 
A TXT file named SFC_details-1.txt has been created.

==================================================================

    Started on 15.10.2024 at 20:08:50,68

        [DISM /online /cleanup-image /ScanHealth]

Deployment Image Servicing and Management tool
Version: 10.0.26100.1150

Image Version: 10.0.26100.2033
 
The component store is repairable.

The operation completed successfully.
 
==================================================================

    Started on 15.10.2024 at 20:10:12,42

        [DISM /online /cleanup-image /RestoreHealth]

Deployment Image Servicing and Management tool
Version: 10.0.26100.1150

Image Version: 10.0.26100.2033
 
Error: 0x800f081f

The source files could not be found.
 
Use the "Source" option to specify the location of the files that are required to restore the feature.
For more information on specifying a source location, see https://go.microsoft.com/fwlink/?LinkId=243077.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
==================================================================

    Started on 15.10.2024 at 20:18:06,74

        [SFC /ScanNow]

Beginning system scan.  This process will take some time.

Results:
 
Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
 
==================================================================
 
A TXT file named SFC_details-2.txt has been created.

==================================================================

3DG · Oct 15, 2024

5t0ne said:
Hi there,

I've built a new system about a year ago, and ever since, I had instabilities when playing games (despite haven't done any overclocking). The PC just freezes and restarts, without any BSOD or anything else when I'm a few minutes in the game. I never had such issues when doing normal office work. However up to now I didn't really have time to have a look, nor play any games. Time is better now, so I took a look at the issue, and at the moment I'm a bit lost.

I tried to reproduce the issue outside of gaming via AIDA64 Stress Tests. I was somewhat successfull in a way, that when I run a test with CPU, FPU, cache and system memory enabled, it usually gives some BSOD (usually a Hypervisor one with bugcheck code 20001, but I also got others). If I run only one of these tests, I wasn't able to produce any crashes.

Using this as basis, I tried the following up to now:

Update BIOS

Update Device Drivers

Run Memtest -> All good

Run Intes Processor Diagnostic Tool -> All good

Do a fresh setup on another disc

Do a fresh setup on the same disc

Remove one of the Memory Sticks and rerun the tests

Switch to the other and do the same

Unfortunately still no luck with that issue.
From a temperature perspective according to what I found out everything runs within it's parameters.
So now I'm a bit stuck with ideas on what else to try (apart from throwing it out of the window) and hope you guys might find something enlightening in the log files (I tried to look into them myself, but I'm not so much smarter yet :)).

I'm currently on Windows 11 Version 34H2 (OS Build 26100.2033).
Here you can download the output of the log collectore V2 -> STONEBIG-(2024-10-09_23-35-23).zip

Thanks in advance for your help!

What program do you use to control your fans? Armoury Crate with your Fan Xpert? Fan Control? See es in Event Viewer\System -> Do you have any “warning” “!” in yellow that refers to “: The inserted controller (EC) returned data when nothing was requested. The BIOS must be trying to access the EC without executing...” if you have something like that, it makes your mouse crash quickly and is followed by a reset without BSOD, without recording Events, without anything, I spent the last 45 days in a nightmare with something like that, I changed SSD, m.2 and nothing, when I was one step away from changing the power supply and MB, I used the old Fan Control (V194) without updating and I worked for 3 days without resets, I lost clients, jobs, 5 kilos due to stress and I had to go to a cardiologist...

5t0ne · Oct 16, 2024

@zbook I've added the latest V2 Log Output after the 3h prim95 test to the shared folder.

The test ran for a bit over 3h. When I stopped the workers, the PC unfortunately freezed and I had to manually restart it. That led to a BSOD with the Stop Code Hypervisor Error. Another restart brought me back up.

So I hove no screenshots of the results, but the temp went up to 100° and then it started to throttle to keep it at that temperature or a bit below.
If you want I can do another run and try to capture the data there.
What to do with the Win11 ISO once downloaded?

@3DG I'm basically letting Fan Xpert do it's thing. I didn't install armoury crate on the latest reinstall of the graphics driver to rule out issues with it. And as it anyway didn't provide the most recent drivers it's not really of value for me.
The Event Viewer doesn't have such related warnings in it.

3DG · Oct 16, 2024

I'm still going to insist on it.

1. install .NET 8.0 -> windowsdesktop-runtime-8.0.10-win-x64.exe

Download .NET 8.0 Desktop Runtime (v8.0.10) - Windows x64 Installer

aka.ms

2. Perform a clean installation of Fan Control V206 -> FanControl_206_net_8_0_Installer.exe

Releases · Rem0o/FanControl.Releases

This is the release repository for Fan Control, a highly customizable fan controlling software for Windows. - Rem0o/FanControl.Releases

github.com

3. Copy your curve settings to Configurations\ userConfig.json + CACHE

4. Configure in Configs that way:

5. Fix your Windows, connected to the internet run this command with CMD elevated:
sfc /scannow && dism /online /cleanup-image /restorehealth

Everything will be fine! Good luck!

zbook · Oct 16, 2024

5t0ne said:
@zbook I've added the latest V2 Log Output after the 3h prim95 test to the shared folder.

The test ran for a bit over 3h. When I stopped the workers, the PC unfortunately freezed and I had to manually restart it. That led to a BSOD with the Stop Code Hypervisor Error. Another restart brought me back up.

So I hove no screenshots of the results, but the temp went up to 100° and then it started to throttle to keep it at that temperature or a bit below.
If you want I can do another run and try to capture the data there.
What to do with the Win11 ISO once downloaded?

@3DG I'm basically letting Fan Xpert do it's thing. I didn't install armoury crate on the latest reinstall of the graphics driver to rule out issues with it. And as it anyway didn't provide the most recent drivers it's not really of value for me.
The Event Viewer doesn't have such related warnings in it.

When available post images as per post #6

5t0ne · Oct 17, 2024

@3DG thanks for that! I will consider that as option for sure. For now I want to go step by step to not mess up too much at once

.

@zbook I just uploaded the screenshots as it survived the stop of the second run

. For the sake of completeness, I also created another V2 Log Zip and uploaded it.

I also downloaded the win11 ISO, but I'm still not sure what to do with it ...

zbook · Oct 17, 2024

When available post images for these steps reporting continuous testing duration and Tmax.

Run Prime95 continuously for 3 hours > record the continuous testing time and temperature maximum > take pictures > post images or share links
Run Furmark continuously for 30 minutes > record the continuous testing time and temperature maximum > take pictures > post images or share links

Please post links into the newest post.

5t0ne · Oct 17, 2024

Sure. You can also find them in the shared folder.
Furmark:

Furmark Temps:

Prime95:

Prime95 Temps:

zbook · Oct 17, 2024

The images for prime95 and furmark can be posted similar to posts 7 and 9 in this thread:

WHEA_UNCORRECTABLE_ERROR while using Chrome - Windows 10 Help Forums

Windows 10 build 19045.4651 I sometimes get WHEA_UNCORRECTABLE_ERROR BSOD when using Chrome websites that use animations (?). I just crashed using the website radio garden, for example. V2 log: KRISTIANS-PC-(2024-08-01_00-43-22).zip - Google Drive Thanks

www.tenforums.com

5t0ne · Oct 20, 2024

@zbook I have to rerun it then. Just out of curiosity. What info are you missing on the current ones? Because essentially my Prime95 screen has just title bars if I do it like that. I guess that won't help too much.

zbook · Oct 20, 2024

For each test the software creates image or text results.

The image results display start to completion times and Temperature max.

5t0ne · Oct 20, 2024

I have the temp curve for that Furmark test also as screenshot.

For Primr95 results per worker I'll do a rerun in the next days then.

zbook · Oct 20, 2024

How was the resolution / images during the test with Furmark?

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