BSOD When Gaming on AORUS 17H


Local time
1:15 PM
Posts
2
OS
Windows 11 Home 64-bit
Hello!

I recently bought a Gigabyte AORUS 17H gaming laptop about 2 weeks ago and was playing on it just fine for a few days, but I've had 2 BSODs that I've witnessed, one on March 7, 2023, and one on March 19, 2023. I've attached the zip file with the minidumps and both times that the BSODs have happened have been when I was gaming.

I believe the first one happened when I was playing Genshin Impact. I forgot what exactly I was doing when it happened, but I know I was gaming or switching games. The second one happened while I was playing Project Zomboid, I had tabbed out of the game to go on steam and look for my friend on my friend's list to join their game on Project Zomboid when I got the bluescreen error again. The BSOD was too fast that I couldn't really make out what it said, so I got the minidumps instead. When the laptop restarted, I was able to join my friend's game without an issue from my friend's list.

I have 12 days left to return this laptop for a full refund, but I would rather get help figuring this out since I love how it performs. I don't have any issues outside of those BSODs. I really hope y'all are able to help me out.
 
Windows Build/Version
Windows 11 Version 22H2 (OS Build 22621.1413)

My Computer

System One

  • OS
    Windows 11 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    13th Gen Intel(R) Core(TM) i7-13700H, 2400 Mh
    Motherboard
    AORUS 17H BXF
    Memory
    16GB DDR5
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 12gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB Gen4 SSD
    PSU
    280-watt AC Adapter Battery. Battery: Li Polymer 99Wh
    Browser
    Chrome
New laptops should not have BSOD.

It is best to contact the laptop manufacturer for a Return Merchandise Authorization (RMA).

Start with a trouble-free laptop.


The computer is likely having hangs or freezes related to the Nvidia GPU drivers.

There were many live kernel events for a new laptop.


There were 3 BSOD collected by the V2 log collector.

One of the dump files displayed a misbehaving driver.

The misbehaving driver was the Intel GPU drivers Igfxn or Igdkmd64.sys




If you want to troubleshoot please perform the following steps:


1) Run tuneup plus and post a share link into this thread using one drive, drop box, or google drive



2) Reinstall the Intel GPU drivers displayed on the Gigabyte website:

igfxn igfxn c:\windows\system32\driverstore\filerepository\iigd_dch.inf_amd64_8ee4a3575920cc7e\igdkmdn64.sys



3) If there are any new BSOD then run the V2 log collector and post a share link into the newest post


4) Reconnect the D: drive

Open administrative command prompt and type:

chkdsk /b /v W:

Change the drive letter W: to the applicable disk drive letter


C:\WINDOWS\system32>chkdsk /b /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y

Reboot as needed.


5) Chkdsk on non-Windows drives can run anytime they are not actively used.
If you run chkdsk switches on the C: drive then plan to run the chkdsk switches overnight while sleeping.

After running the chkdsk switches post a new V2 share link into the newest post.








Name Intel(R) Iris(R) Xe Graphics
PNP Device ID PCI\VEN_8086&DEV_A7A0&SUBSYS_83AB1458&REV_04\3&11583659&1&10
Adapter Type Intel(R) Iris(R) Xe Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) Iris(R) Xe Graphics
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers <>,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8ee4a3575920cc7e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8ee4a3575920cc7e\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_8ee4a3575920cc7e\igd12umd64.dll
Driver Version 31.0.101.3887
INF File oem40.inf (iRPLPD_w10_DS section)
Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_8EE4A3575920CC7E\IGDKMDN64.SYS (31.0.101.3887, 61.03 MB (63,993,896 bytes), 1/7/2023 2:13 PM)


Code:
Event[2952]
  Log Name: System
  Source: Ntfs
  Date: 2023-03-15T16:38:33.7430000Z
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: AORUS17H
  Description:
A corruption was discovered in the file system structure on volume D:.

The exact nature of the corruption is unknown.  The file system structures need to be scanned and fixed offline.


Code:
Event[2327]
  Log Name: System
  Source: Display
  Date: 2023-03-11T10:23:25.1190000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AORUS17H
  Description:
Display driver nvlddmkm stopped responding and has successfully recovered.

Code:
Event[2500]
  Log Name: System
  Source: Display
  Date: 2023-03-12T16:37:23.1050000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AORUS17H
  Description:
Display driver nvlddmkm stopped responding and has successfully recovered.


Code:
Event[2518]
  Log Name: System
  Source: Display
  Date: 2023-03-13T00:25:00.8330000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AORUS17H
  Description:
Display driver nvlddmkm stopped responding and has successfully recovered.

Event[2519]
  Log Name: System
  Source: Display
  Date: 2023-03-13T00:25:13.6120000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AORUS17H
  Description:
Display driver nvlddmkm stopped responding and has successfully recovered.


Code:
Event[2520]
  Log Name: System
  Source: Display
  Date: 2023-03-13T00:25:55.4970000Z
  Event ID: 4101
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: AORUS17H
  Description:
Display driver nvlddmkm stopped responding and has successfully recovered.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you so much for your response zbook. Here is the link on onedrive with the tuneup log. I've also reinstalled the Intel UHD Graphics driver, after running the tuneup, on the gigabyte site and chose clean installation, then rebooted. Hoping this solves the issues. Will proceed with step 3 if there are any further blue screens.
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home 64-bit
    Computer type
    Laptop
    Manufacturer/Model
    Gigabyte
    CPU
    13th Gen Intel(R) Core(TM) i7-13700H, 2400 Mh
    Motherboard
    AORUS 17H BXF
    Memory
    16GB DDR5
    Graphics Card(s)
    NVIDIA GeForce RTX 4080 Laptop GPU 12gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 TB Gen4 SSD
    PSU
    280-watt AC Adapter Battery. Battery: Li Polymer 99Wh
    Browser
    Chrome

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