Solved Android Phone cannot be seen in Windows 11


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bondy99

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Windows 10 Home x 64
Hi,

I don't know if this is the correct area for this topic, if not, my apologies.

I am using Windows 11 version 21H2 and could see and access my Android Samsung S8+ phone with no problems.

However last 2 days I have been unable to see my Samsung S8+ phone since.

I have no idea why this occured. I have looked in device manager, no phone seen there.

I don't use my phone for checking emails, I use my laptop and desktop for that.

Any help / assistance in resolving this hiccup would be welcome.

Thanks
 
Windows Build/Version
21H2

My Computer My Computer

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Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
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Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
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Unknown
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8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
bondy99 said:
Hi,

I don't know if this is the correct area for this topic, if not, my apologies.

I am using Windows 11 version 21H2 and could see and access my Android Samsung S8+ phone with no problems.

However last 2 days I have been unable to see my Samsung S8+ phone since.

I have no idea why this occured. I have looked in device manager, no phone seen there.

I don't use my phone for checking emails, I use my laptop and desktop for that.

Any help / assistance in resolving this hiccup would be welcome.

Thanks
Click to expand...
You do not say how you connect e.g. via wifi, usb cable, are you using apps etc.

Responses will be random without context.
 

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Windows 11 Pro + Win11 Canary VM.
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ASUS Zenbook 14
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I9 13th gen i9-13900H 2.60 GHZ
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laptop OLED screen
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Macrium Reflect Home V8
Office 365 Family (6 users each 1TB onedrive space)
Hyper-V (a vm runs almost as fast as my older laptop)
bondy99 said:
Hi,

I don't know if this is the correct area for this topic, if not, my apologies.

I am using Windows 11 version 21H2 and could see and access my Android Samsung S8+ phone with no problems.

However last 2 days I have been unable to see my Samsung S8+ phone since.

I have no idea why this occured. I have looked in device manager, no phone seen there.

I don't use my phone for checking emails, I use my laptop and desktop for that.

Any help / assistance in resolving this hiccup would be welcome.

Thanks
Click to expand...

Hey.
Do you use a third part app for drivers like driver booster ?
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Hello cereberus and Bug locker,

I use a USB Cable to connect my phone to the pc. I have a few apps on the pc but not on the phone.
 

My Computer My Computer

At a glance

Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
Computer type
Laptop
Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
Motherboard
Unknown
Memory
8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
After you connect the phone to PC using a USB cable. Swipe down on the phone screen to check your notifications. There should be one for USB. What options are you getting? There should be one for file transfer. Note phone screen must be unlocked to see files on PC.

I have also used the MyPhoneExplorer app. Important, you need to install it on your PC and your phone.

Run MyPhoneExplorer on PC
Select File > Connect
Select Connect via:.WiFi, Bluetooth, or USB cable
If you select WiFi you will shown a QR code

Run MyPhoneExplorer on Phone
Scan QR code on PC screen
Close app

Back to MyPhoneExplorer on PC
You can do a number of things including downloading photo
Select Files option and browse to DCIM folder

MyPhoneExplorer

MyPhoneExplorer | Functions

www.fjsoft.at www.fjsoft.at
 
Last edited:

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 (26200.6901)AMD Ryzen 7 6800H with Radeon 680M GPU (486MB...Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)NVIDIA RTX 3060 Laptop (6GB RAM)
    OS
    Windows 11 Pro 25H2 (26200.6901)
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 990 Evo Plus (2TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    2100Mbps/300Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes

  • At a glance

    Windows 11 Pro 25H2 (26200.8246)AMD Ryzen 7 5700X3DG.SKILL Flare X 32GB (2x16GB) DDR4ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3...
    Operating System
    Windows 11 Pro 25H2 (26200.8246)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 5700X3D
    Motherboard
    ASUS ROG Strix B550-F Gaming WiFi II
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung G50D IPS 27"
    Screen Resolution
    1440p/180Hz
    Hard Drives
    SAMSUNG 990 EVO Plus (2TB] M.2 NVME SSD
    SAMSUNG 990 EVO Plus (4TB) M.2 NVME SSD
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Scythe Mugen 6
    Keyboard
    Logitech K520 (MK540 keyboard/mouse combo)
    Mouse
    Logitech M310 (MK540 keyboard/mouse combo)
    Internet Speed
    2100 Mbps down / 300 Mbps up
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    Firefox, Edge, Chrome
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    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Easystore 20TB USB 3.0 external hard drive used with Acronis True Image 2025 backup software || HP OfficeJet Pro 6975 Printer/Scanner
MisterEd,
Thanks for your reply, unfortunately on the Samsung S8+ when I swipe down the phone, there is no USB icon.

All I see is Wi-Fi, sound, Bluetooth, Autorotate, Torch, Flight mode, Power mode, Mobile data, Wi-fi calling, QR scanner, Blue light filter, Mobile hotspot, Secure folder, Location, NFC, Do not disturb, Always on display, Smart view, Phone visibility, Dolby atmos, Sync, Edge lighting. Night mode and Navigation bar. Some of those icons are blue. others greyed out.

I'll download MyPhoneExplorer App and see how I go.
 

My Computer My Computer

At a glance

Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
Computer type
Laptop
Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
Motherboard
Unknown
Memory
8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
bondy99 said:
MisterEd,
Thanks for your reply, unfortunately on the Samsung S8+ when I swipe down the phone, there is no USB icon.

All I see is Wi-Fi, sound, Bluetooth, Autorotate, Torch, Flight mode, Power mode, Mobile data, Wi-fi calling, QR scanner, Blue light filter, Mobile hotspot, Secure folder, Location, NFC, Do not disturb, Always on display, Smart view, Phone visibility, Dolby atmos, Sync, Edge lighting. Night mode and Navigation bar. Some of those icons are blue. others greyed out.

I'll download MyPhoneExplorer App and see how I go.
Click to expand...
When I had problems connecting with USB on my old Samsung S7 phone I found that many times restarting the phone fixed it. In any case the phone's screen had to be unlocked to see the files on it. When things worked right I would see the phone in Windows File Explorer and browse the files on it.

I was talking about swiping down on the phone screen to see the notifications. I don't know what it looks like on your phone but here is what it looked like on my old Samsung S7:

USB1.jpg

USB2.jpg
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 (26200.6901)AMD Ryzen 7 6800H with Radeon 680M GPU (486MB...Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)NVIDIA RTX 3060 Laptop (6GB RAM)
    OS
    Windows 11 Pro 25H2 (26200.6901)
    Computer type
    Laptop
    Manufacturer/Model
    ASUS TUF Gaming A15 (2022)
    CPU
    AMD Ryzen 7 6800H with Radeon 680M GPU (486MB RAM)
    Memory
    Crucial DDR5-4800 (2400MHz) 32GB (2 x 16GB)
    Graphics Card(s)
    NVIDIA RTX 3060 Laptop (6GB RAM)
    Sound Card
    n/a
    Monitor(s) Displays
    15.6-inch
    Screen Resolution
    1920x1080 300Hz
    Hard Drives
    2 x Samsung 990 Evo Plus (2TB M.2 NVME SSD)
    PSU
    n/a
    Mouse
    Wireless Mouse M510
    Internet Speed
    2100Mbps/300Mbps
    Browser
    Firefox
    Antivirus
    Malwarebytes

  • At a glance

    Windows 11 Pro 25H2 (26200.8246)AMD Ryzen 7 5700X3DG.SKILL Flare X 32GB (2x16GB) DDR4ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3...
    Operating System
    Windows 11 Pro 25H2 (26200.8246)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom build
    CPU
    AMD Ryzen 7 5700X3D
    Motherboard
    ASUS ROG Strix B550-F Gaming WiFi II
    Memory
    G.SKILL Flare X 32GB (2x16GB) DDR4
    Graphics card(s)
    ASUS ROG-STRIX-RTX3060TI-08G-V2-GAMING (RTX 3060-Ti, 8GB RAM)
    Monitor(s) Displays
    Samsung G50D IPS 27"
    Screen Resolution
    1440p/180Hz
    Hard Drives
    SAMSUNG 990 EVO Plus (2TB] M.2 NVME SSD
    SAMSUNG 990 EVO Plus (4TB) M.2 NVME SSD
    PSU
    Corsair RM750x (750 watts)
    Case
    Cooler Master MasterCase 5
    Cooling
    Scythe Mugen 6
    Keyboard
    Logitech K520 (MK540 keyboard/mouse combo)
    Mouse
    Logitech M310 (MK540 keyboard/mouse combo)
    Internet Speed
    2100 Mbps down / 300 Mbps up
    Browser
    Firefox, Edge, Chrome
    Antivirus
    Malwarebytes (Premium)
    Other Info
    ASUS Blu-ray Burner BW-16D1HT (SATA) || Western Digital Easystore 20TB USB 3.0 external hard drive used with Acronis True Image 2025 backup software || HP OfficeJet Pro 6975 Printer/Scanner
I downloaded MyPhoneExplorer, installed on Android phone and Windows PC, and had messages pop up saying error cannot connect. I ended up removing the software. I went back to an earlier restore point and still had the same issue. Yes, I understood what you meant by scrolling down the screen. I don't use the mobile phone to access my email, just normal internet search. For my emails, it's always done through my laptop or desktop.
 

My Computer My Computer

At a glance

Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
Computer type
Laptop
Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
Motherboard
Unknown
Memory
8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
bondy99 said:
I downloaded MyPhoneExplorer, installed on Android phone and Windows PC, and had messages pop up saying error cannot connect. I ended up removing the software. I went back to an earlier restore point and still had the same issue. Yes, I understood what you meant by scrolling down the screen. I don't use the mobile phone to access my email, just normal internet search. For my emails, it's always done through my laptop or desktop.
Click to expand...

To see this menu :

1729068490462.png

your must be connected via USB port.
Did you that ?
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Hello Bug locker,
I'm not sure if it was the same but it was similar. I'll download it again and see what happens.
 

My Computer My Computer

At a glance

Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
Computer type
Laptop
Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
Motherboard
Unknown
Memory
8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
I had a Samsung xcover 5. It didnt need software.

It needed the Windows driver. When the driver booster delete it ,
the only way to find the old Windows driver was a clean install ....................
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
bondy99 said:
Hello Bug locker,
I'm not sure if it was the same but it was similar. I'll download it again and see what happens.
Click to expand...

Do you use any driver update software ?
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
Hmm,
I believe I have an old version of Driver Booster that crops up now and again.

I just downloaded MyPhoneExplorer and first message says Allow MyPhoneExplorer client to make and manage phone calls...I denied it.

Allow client to access your phone call logs ? I denied it

Allow client to send and view SMS messages? I denied it

Waiting for connection

USB Cable not plugged in. when it is plugged in
 

My Computer My Computer

At a glance

Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
Computer type
Laptop
Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
Motherboard
Unknown
Memory
8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
bondy99 said:
Hmm,
I believe I have an old version of Driver Booster that crops up now and again.

I just downloaded MyPhoneExplorer and first message says Allow MyPhoneExplorer client to make and manage phone calls...I denied it.

Allow client to access your phone call logs ? I denied it

Allow client to send and view SMS messages? I denied it

Waiting for connection

USB Cable not plugged in. when it is plugged in
Click to expand...

Tip : Driver Booster says "There are 25 (ghost) unplugged devices. Do you want delete them ?".
Between of them was and my Xcover5 cause i had connect to different USB ports.
I said "Yes , delete". And ................ good bye Windows driver ..... welcome to clean install !!!!!!!!
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
bondy99 said:
Hmm,
I believe I have an old version of Driver Booster that crops up now and again.

I just downloaded MyPhoneExplorer and first message says Allow MyPhoneExplorer client to make and manage phone calls...I denied it.

Allow client to access your phone call logs ? I denied it

Allow client to send and view SMS messages? I denied it

Waiting for connection

USB Cable not plugged in. when it is plugged in
Click to expand...
HP and Intel suggests this utility. I have it and it works. But i have the original Windows drivers.
I dont know if it includes driver. You can try it.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
 

Attachments

  • no connection.png
    no connection.png
    3.9 KB · Views: 1

My Computer My Computer

At a glance

Windows 10 Home x 64Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30...8.00 GB (7.90 GB usable)Intel HD Graphics 3000
OS
Windows 10 Home x 64
Computer type
Laptop
Manufacturer/Model
Medion Akoya
CPU
Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz 2.30 GHz
Motherboard
Unknown
Memory
8.00 GB (7.90 GB usable)
Graphics Card(s)
Intel HD Graphics 3000
Sound Card
RealTek HD Audio
Monitor(s) Displays
Geeric PnP Monitor
Hard Drives
ST950325AS
bondy99 said:
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
Click to expand...
The only way that my Xcover works with USB cable was with Windows old driver (i think its date was 2006).
No development mode , no extra software.
The strange thing is that after the Driver was deleted from DB, even Windows could not find a driver to reinstall. Only with clean install did they find it again.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
bondy99 said:
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
Click to expand...

Try this : plug your phone via USB to another computer without Drivers program.
If it works , you just dont have the original driver.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
bondy99 said:
This is what happens when trying to connect with USB, the phone is connected to the laptop via USB but message says otherwise.

Developer Options is also open in Debug Mode
Click to expand...
Disable Developer Mode.
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
bondy99 said:
Hello Bug locker,
I'm not sure if it was the same but it was similar. I'll download it again and see what happens.
Click to expand...
If it helps you thats what i see now with Intel Unison , with wireless connection :

1729070444673.png
 

My Computer My Computer

At a glance

Windows 11 ProIntel 113700H16GBNVIDIA RTX 3050 ti
OS
Windows 11 Pro
Computer type
Laptop
Manufacturer/Model
HP Pavilion 17 cd2205nw
CPU
Intel 113700H
Memory
16GB
Graphics Card(s)
NVIDIA RTX 3050 ti
Screen Resolution
1980x1020
Hard Drives
Micron 512GB
Mouse
Logitech
Internet Speed
100Mbs
Browser
Vivaldi , Edge
Antivirus
Windows defender
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