Another new Dell laptop with overheat issue, do I return it or keep it?


BunnyJ

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    Banna Junior 7000 - X Series
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    Ryzen 7 2700X
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    Asus Crosshair VII Hero, X470
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    Gskill 32GB, 16GBX2 PC3000
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The-Hive

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Send it back, running too hot
 

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  • OS
    Windows 11 Pro
    Computer type
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    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
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    1920x1080
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    C: Samsung 2TB P981A
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    Alienware AW610M
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    Killer E3000 Ethernet Controller
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  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
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    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
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FJRMarty

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Update....
11-25-2021
An expedited service order has been created for your repair. You’ll receive your pre-paid return box and shipping label in 1-2 business days.

11-30-2021
[empty box] UPS Delivered On Tuesday, November 30 at 10:34 A.M. at Front Door.

11-30-2021
Drop-off 4.70lb package UPS Ground Terminal Tue 30 Nov 5:55 PM.

I mostly uninstalled everything but left W11 updates. I removed my login stuff and created an Admin user with no password in preparation for Dell's gymnastics with my laptop. Any bets it comes back just like it left?


In the meantime, I'm limping along with "Grandma," my 11.5" touch-screen Asus X200M 4GB Intel(R) Celeron(R) 2xCPU N2815 @ 1.86 GHz W10 21H1. I don't think it even HAS a cooling fan... What for?? :)
 

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  • OS
    Windows 11
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    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
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    Slim
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    Kootek Cooling Pad
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    Logitech K360 (ext)
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    Logitech 510
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    941.93
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glasskuter

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Glad you decided to send it back. The first thing to do when you get it back is make sure Dell didn't turn hyperthreading off to solve the heat issue. Rather than do something about their poorly designed cooling on my new desktop, they wanted me to turn hyperthreading off which, in my opinion, is not a solution but a cop-out to solving the problem. I proved that when I installed their premium cooler. When one pays for a performance cpu, one expects it to work as it is supposed to. If one wanted lesser performance, one would buy a cheaper system with a lesser cpu that did not hyperthread. For how you said you used your laptop, it probably wouldn't be noticeable to you, but that still doesn't change the fact that your daughter paid quite a few extra dollars for a performance laptop with a cpu that is supposed to hyperthread without issue. You have to watch Dell or they WILL pull the wool over your eyes. I guess I'm just too stubborn to quietly accept such poor business practice. Keep us informed of the outcome.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
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    MT
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    Dell Premium
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    Logitech wired
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    Logitech wireless
    Browser
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    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
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    500w
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    MT
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    standard
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    Logitech wireless
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    Logitech wired
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The-Hive

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Best thing to do is send it back, hope it was a trouble free process
 

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System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
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    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    2GB External drive
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geneo

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Dell's proprietary stuff is a bunch of crap. I recently purchased a new Dell that ran too hot. When Dell wouldn't help me I tried to upgrade my cooling to Noctua. I remembered Dell's propensity for non-standard fan headers so that was the first thing I checked and mine were standard. Noctua worked great to lower temps but threw out fan errors at boot. I jumped through hoops for two weeks only to find out the problem was Noctua PWM fans feature a minimum speed of 300rpm to allow for quiet operation when your CPU is at idle state and doesn’t require higher cooling performance. The Dell mainboard displayed the “CPU fan error” during the booting process because the fan speed was below a certain level. So now, Dell may use standard fan wiring, but their bios keeps you from running non-OEM fans.

As soon as I put the Dell cooler back in, the error became "case fan error" so I put the original exhaust fan back in. I ended up having to buy premium cooling from Dell which lowered temps but not nearly as much as the Noctua cooler & fans did. Now I'm stuck with a brand new Noctua setup I can't use. The same thing goes for their damned power supplies. Years ago, although they used proprietary power supplies you could still get an ATX to fit inside the case & use adapter cables. Well, not anymore. Now they've made them narrower so if you want a bigger power supply you are locked into using their expensive replacement parts or having your power supply outside the case.

Yeah, been there. Build your own desktop.

For laptop - macbook air or pro base models are quite up to this task and will not give any heat issues with the m1 processor. You can't upgrade them though. The memory is soldered onto the processor for performance reasons and the SSD is an integrated piece. If you are OK with that they are good. A modern laptop is a very integrated piece of equipment like a phone or tablet. You can't upgrade storage or memory on a phone or tablet. You get light weight and performance at this cost.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY
    CPU
    10900KF, 5.1 GHz delid
    Motherboard
    Asus Maximus Hero XII Wifi
    Memory
    64GB G.skill TridentZ RGB 3200CL14 B-die @ 3600 CL14
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    Asus ROG Strix 2070 Super A8G
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    Onboard Audio, Vanatoo Transparent One; Klipsch R-12SWi Sub
    Monitor(s) Displays
    Eizo CG2730, ViewSonic VP2768
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    2560 x 1440p x 2
    Hard Drives
    WDC SN850 1TB (OS+), Samsung 980 1TB (games), Raid 0: 1TB 850 EVO + 1TB 860 EVO. Sabrent USB-C DS-SC5B docking station: 6TB WDC Black, 6TB Ironwolf Pro; 2TB WDC Black
    PSU
    750W Seasonic Prime Ultra Titanium Plus
    Case
    Fractal Design Meshify 2 dark tint glass
    Cooling
    EK-AIO 360 D-RGB w/Phanteks T30-120 fans, 2x Noctua NF-A14 Chromax case
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    Glorious GMMK TKL - Brown mechanical, lubed modded
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    Logitech G305 wireless gaming
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    238 Mb/s down, 12 Mb/s up
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    Defender, Macrium Reflect 8 ;-)
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    Logitech C920e Webcam (crap don't buy)
  • Operating System
    Mac OS Monterey
    Computer type
    Laptop
    Manufacturer/Model
    Apple 13" Macbook Pro 2020 (m1)
    CPU
    M1
    Monitor(s) Displays
    2560x1600

TheMystic

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That sucks.. if a company acts like that I wouldn't buy any of their products.
All big companies are doing that these days.
 

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System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy dv7
    CPU
    Intel Core i7 3630QM
    Motherboard
    HP
    Memory
    16 GB
    Graphics Card(s)
    Intel HD Graphics 4000 & Nvidia GeForce GT 635M
    Sound Card
    IDT High Definition
    Screen Resolution
    1080p
    Hard Drives
    1 TB Crucial MX500 on bay 1.
    1 TB Seagate HDD on bay 2.
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    Windows Defender

ThrashZone

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Hi,
Beware of thin laptops especially Intel ones but not exclusive
There is no room for decent cooling only time they come in handy is in the winter.
 

My Computer

System One

  • OS
    Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    asus x3
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    To many to list
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
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glasskuter

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Beware of thin laptops
Which is most of them aimed at the consumer market. Thinner and lighter means poor cooling and plastic components. Longterm, that's a disaster waiting to happen with today's cpus. This is exactly the reason I polled everyone for their opinion about buying a laptop.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

The-Hive

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Hi,
Beware of thin laptops especially Intel ones but not exclusive
There is no room for decent cooling only time they come in handy is in the winter.
I am glad the Area51 is thick and has big exhaust ports on both sides and it warms your hands in winter
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    2GB External drive
    Browser
    Chrome
    Antivirus
    Norton

BunnyJ

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I am glad the Area51 is thick and has big exhaust ports on both sides and it warms your hands in winter
There's also an Area 52
 

My Computer

System One

  • OS
    Windows 11 Home 25120.1000 - Dev Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    ASUS VP28UQG 28" 4K, Viotek 32" 1080p
    Screen Resolution
    4K 3840 x 2160
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

ThrashZone

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Which is most of them aimed at the consumer market. Thinner and lighter means poor cooling and plastic components. Longterm, that's a disaster waiting to happen with today's cpus. This is exactly the reason I polled everyone for their opinion about buying a laptop.
Hi,
Laptops are getting as disposable as cell phones sadly.
2-3 years tops if they live that long.

Intel has been crapping out new chips way to fast and all are thermally more difficult to cool by device manufactures.
That's why I really would consider a amd laptop but prices are totally outrageous atm so hard pass on anything.
 

My Computer

System One

  • OS
    Linux-Mint-Cinnamon-20.2 Win-7-10-11Pro's
    Computer type
    PC/Desktop
    Manufacturer/Model
    asus x3
    CPU
    10900k & 9940x & 5930k
    Motherboard
    z490-Apex & x299-Apex & x99-Sabertooth
    Memory
    Trident-Z Royal 4000c16 2x16gb & Trident-Z 3600c16 4x8gb & 3200c14 4x8gb
    Graphics Card(s)
    Titan Xp & 1080ti FTW3 & evga 980ti gaming
    Sound Card
    Onboard Realtek x3
    Monitor(s) Displays
    1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24"/ 3rd LG 43" series
    Screen Resolution
    1920-1080 not sure what the t.v is besides 43" class scales from 1920-1080 perfectly
    Hard Drives
    To many to list
    PSU
    1000p2 & 1200p2 & 850p2
    Case
    D450 x2 & 1 Test bench in cherry Entertainment center
    Cooling
    Custom water loops x3 with 2x mora 360mm rads only 980ti gaming air cooled
    Keyboard
    G710+x3
    Mouse
    Redragon x3
    Internet Speed
    xfinity gigabyte
    Browser
    Firefox
    Antivirus
    mbam pro

The-Hive

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Windows 11 Pro

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware Area 51m R2
    CPU
    10th Gen Core i9 10900K
    Memory
    32GB
    Graphics Card(s)
    Geforce RTX 2080 Super
    Screen Resolution
    1920x1080
    Hard Drives
    C: Samsung 2TB P981A
    D: Samsung 2TB 970 Evo
    Mouse
    Alienware AW610M
    Browser
    Chrome and Firefox
    Antivirus
    Norton
    Other Info
    Killer E3000 Ethernet Controller
    Killer AX1650i Wi-Fi Network Adaptor
    Alienware Z01G Graphic Amplifier
    Tobii Eye Tracker
  • Operating System
    Dual Boot Windows 11 Pro / Windows 11 Pro Dev build
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 3501
    CPU
    11th Gen i-7 2.80 gb
    Memory
    16Gb
    Screen Resolution
    1920 x 1080
    Hard Drives
    512Gb SSD
    2GB External drive
    Browser
    Chrome
    Antivirus
    Norton

BunnyJ

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Windows 11 Home 25120.1000 - Dev Channel

My Computer

System One

  • OS
    Windows 11 Home 25120.1000 - Dev Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    ASUS VP28UQG 28" 4K, Viotek 32" 1080p
    Screen Resolution
    4K 3840 x 2160
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

FJRMarty

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103
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OS
Windows 11
Update....
11-25-2021
An expedited service order has been created for your repair. You’ll receive your pre-paid return box and shipping label in 1-2 business days.

11-30-2021
[empty box] UPS Delivered On Tuesday, November 30 at 10:34 A.M. at Front Door.

11-30-2021
Drop-off 4.70lb package UPS Ground Terminal Tue 30 Nov 5:55 PM.

Your package has been delivered.
Delivery Date:
Friday, 12/03/2021
Delivery Time:
9:59 AM
LOUISVILLE, KY 40299 US
8 days of the promised 7-10 days... Anxiety builds.... :rolleyes: Well, a little anyway.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

BunnyJ

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Windows 11 Home 25120.1000 - Dev Channel

My Computer

System One

  • OS
    Windows 11 Home 25120.1000 - Dev Channel
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    ASUS VP28UQG 28" 4K, Viotek 32" 1080p
    Screen Resolution
    4K 3840 x 2160
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

Winuser

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8 days of the promised 7-10 days... Anxiety builds.... :rolleyes: Well, a little anyway.
Wouldn't the time start today? Plus adding the extra time for delivery.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    PowerSpec B746
    CPU
    Intel Core i7-10700K
    Motherboard
    ASRock Z490 Phantom Gaming 4/ax
    Memory
    16GB (8GB PC4-19200 DDR4 SDRAM x2)
    Graphics Card(s)
    NVIDIA GeForce GTX 1050 TI
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Samsung SAM0A87 Samsung SAM0D32
    Screen Resolution
    1920 x 1080
    Hard Drives
    NVMe WDC WDS100T2B0C-00PXH0 1TB
    Samsung SSD 860 EVO 1TB
    PSU
    750 Watts (62.5A)
    Case
    PowerSpec/Lian Li ATX 205
    Keyboard
    Logitech K270
    Mouse
    Logitech M185
    Browser
    Microsoft Edge and Firefox
    Antivirus
    ESET Internet Security
  • Operating System
    Windows 11 Dev
    Computer type
    Laptop
    Manufacturer/Model
    HP Envy x360 15-ds1083cl
    CPU
    AMD Ryzen 7 4700U 2.0GHZ
    Memory
    16 MB DDR 4-2666
    Graphics card(s)
    AMD Radeon
    Monitor(s) Displays
    15.6"
    Screen Resolution
    1920x1080
    Hard Drives
    PCIe NVMe M.2 512GB
    Browser
    Firefox, Edge and Edge Canary
    Antivirus
    ESET Internet Security

FJRMarty

The older I get the faster I was
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Thread Starter
Local time
10:18 AM
Posts
103
Location
PA
OS
Windows 11
Wouldn't the time start today? Plus adding the extra time for delivery.
Re-reading all the emails, looks like you are correct, sorta. It seems it depends on which perspective from which you are peering. Feels like 3 months to me, I'm sure the support folks think everything happens in a day or two, and I'm sure my assigned repair person isn't even breathing hard yet.

Got this support email 11/24/21:
Since your system has Return-to-Depot warranty, it needs to be sent to our Repair Center and the turn-around-time for the repair process would be 7-10 Business days.

This support email 11/25:
An expedited service order has been created for your repair. You’ll receive your pre-paid return box and shipping label in 1-2 business days.
And later in the day: An Empty box to ship the unit back will be delivered at your address within the next 2–3 Business days.

12/3 9:59AM UPS reports pkg delivered. [to Dell]
12/3 3:01PM Dell reports "
We’ve received your system at the Depot Repair Center. We’ll inform you once we start the repair process.
"
Turns out "...it will take approximately 7 - 10 business days for the system to be returned after the repairs are completed." They received the system today, and they have no stated time for holding on to it. So, who knows when I can really expect it. Not in 7-10 days, I bet.

Gotta laugh about it...:)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

FJRMarty

The older I get the faster I was
Member
Thread Starter
Local time
10:18 AM
Posts
103
Location
PA
OS
Windows 11
Email update this morning 12/7 from Dell Technical Support:
The part(s) needed to repair your system are currently unavailable. We are working to minimize the delay. In most cases, the parts will be available in less than 5 days.

Online Chat with Dell Technical Support:
Me:
I'm curious, which part(s) need replaced?

Support Agent:
The Motherboard replacement needs to be done to resolve the issue, and the Motherboard is currently on the backlog as it was notified to you. However, it will be available soon and our team will complete the service accordingly on priority for you.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

Almighty1

Well-known member
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7:18 AM
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664
Location
San Francisco, California USA
OS
Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
To be honest, if I were you. What I would have done originally was return for a full refund and then decide to buy the same thing or something else because remember you are also losing time in the warranty coverage as it's basically a time decay. Parts when used for repairs do not need to be new but only Refurbished as New as the system tag number will not change even with a new motherboard since all they do is write the system tag information and store it back into the motherboard with software.
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows
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