Another new Dell laptop with overheat issue, do I return it or keep it?


Porthos

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Keeping the lid closed is not good. Heat rises and gets trapped inside with the lid closed. At least leave it open an inch or 2.
 

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    Windows 10

FJRMarty

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One thing I would suggest is that you put your new laptop on a "cooling stand" to allay some of the extra heating if you're going to keep the lid closed.

Here's one at Walmart: COSMONIC Laptop Cooling Plate , Laptop Fan Cooling Bracket Adjustable Angel, With 3 Silent Fans Red LED Lights - Walmart.com

Or, you could check out Amazon.com for something a little bit more expensive, but maybe more reliable. :)
Just a quick comment on that Walmart COSMONIC Cooling Plate - I would think you would show a cooling BLUE color in the advertising pics, like the others in Walmart ads.... :rolleyes:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

FJRMarty

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Close me out. Currently setting up a little 14" Dell i5. Spikes a couple of times to 88-92C at boot up for a couple seconds, then calms down, humming along at 46-52C. 1st full day and I'm happy. Kootek cooling pad to be delivered by Friday.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

glasskuter

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I'm happy for you. I know it's been an arduous journey.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

FJRMarty

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You won't believe what the UPS guy just dropped off.... A recently refurbished Inspiron i7 15.5" 1TB SSD 16GB RAM, you know, the ONE IN MY FIRST POST!!! No email announcement, no tracking number, no warning at all that it was coming. Just getting accustomed to that little i5.
:ffs:

Ticket says:
ISSUES: | PARTS REPLACED:
CPU HW ISSUE | 76F7Y (ASSY, PWA, PLN, I7R, U, RK, TI, N15)

Pre-Repair System Checks
OTHER: |YES| BOOT ISSUE RESOLVED |CID| YES
CPU HW ISSUE |YES| SLOW PERFORMANCE ISSUE RESOLVED |VFF| YES
| SYSTEM PASSED ALL FUNCTIONALITY TESTS YES


It is actually running cooler right now, but I haven't stressed it yet. Haven't reviewed the BIOS yet, to see what if anything they did odd.
:eyeroll:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

glasskuter

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Wow! Are you saying you got a full refund AND a refurbished laptop from Dell? I knew the right hand of that company didn't know what its left hand was doing. You can bet it was a mix-up rather than out of the goodness of their heart.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

Almighty1

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If you did get a refund and they don't ask for what they sent back, good for you.
 

My Computer

System One

  • OS
    Windows XP/7/8/8.1/10/11, Linux, Android, FreeBSD Unix
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9570
    CPU
    Intel® Core™ i7-8750H 8th Gen Processor 2.2Ghz up to 4.1Ghz
    Motherboard
    Dell XPS 15 9570
    Memory
    32GB using 2x16GB modules
    Graphics Card(s)
    Intel UHD 630 & NVIDIA GeForce GTX 1050 Ti with 4GB DDR5
    Sound Card
    Realtek ALC3266-CG
    Monitor(s) Displays
    15.6" 4K Touch UltraHD 3840x2160 made by Sharp
    Screen Resolution
    3840x2160
    Hard Drives
    Toshiba KXG60ZNV1T02 NVMe 1024GB/1TB SSD
    PSU
    Dell XPS 15 9570
    Case
    Dell XPS 15 9570
    Cooling
    Stock
    Keyboard
    Stock
    Mouse
    SwitftPoint ProPoint
    Internet Speed
    Comcast/XFinity 1.44Gbps/42.5Mbps
    Browser
    Microsoft EDGE (Chromium based) & Google Chrome
    Antivirus
    Windows Defender that came with Windows

FJRMarty

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This is my original new i7, from my 1st post.
They told me it takes 10-15 days for a refund. Guessing the folks from the Aftermarket Technical Repair Center (in Texas) didn't get the memo from the folks at Customer Technical Support (from somewhere), the ones who finally agreed to the refund.

I like that smaller i5 14", and now that this bigger i7 16" is running cooler now, I like it.

I think I'll wait and see who contacts whom first - if Dell contacts me about the 'missing' laptop or if daughter gets the refund. Simplest for Dell is to just drop the whole thing.

I've been instilled with so much confidence....
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

barman58

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Windows 10 Pro x64 [Latest Release Preview]
I have seen this "Have this replacement and keep the original" system of customer service in the past, I recently ordered and received an Android tablet, for use as an intelligent Kindle Reader. When it was setup I found it to be underpowered for the job, and wrote an honest review on amazon :wink: . I decided to keep the device as it was fine for general work. so I just forgot about it

Several weeks later had an email from the supplier offering me a substantial discount and to keep the device or a complete replacement and again keep the original.

I took them up on the offer of a partial refund, I left the review as was but added a note about their great customer service and upped the * rating a little .

A few days later I received a package containing a nice set of noise cancelling Earbuds - a free gift for the "Holidays"

:party:
 

My Computers

System One System Two

  • OS
    Windows 10 Pro x64 [Latest Release Preview]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast to my design
    CPU
    Ryzen 9 5950X, 4.9GHz
    Motherboard
    Asus Prime X570-Pro Motherboard
    Memory
    64GB DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti - HDMI, DP
    Sound Card
    On motherboard Feeding SPDiF 5.1 system
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Chillblast Silent Workstation PC Case - Black
    Cooling
    NZXT Kraken X63 280mm CPU Cooler, Quiet Case fans Fan
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3 + M570 Trackball
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also run...
    Laptop - Quad 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Samsung Note S20
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 10 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17"
    Screen Resolution
    3840 x 2160 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad +Logi Mx Master 3
    Keyboard
    Stock Illuminated + Logi - MX Keys
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021

FJRMarty

The older I get the faster I was
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Windows 11
Observations after a couple of days:
I have run both - the now refurbished [and unexpectedly returned] Inspiron 5510 from my 1st post, and my new Inspiron 5410 14" (the one I thought I needed because I was supposed to get a refund for the returned 5510.) Both are running fine. And I like both.

I never owned one so after Wynona suggested it, I purchased this Kootek cooling pad from Amazon in anticipation of my new i5 14" needing a little help. The cooling pad does make a difference, but my not-very-big abuse right now is streaming radio or the occasional video. The i5 5410 runs very well, even with only 8GB RAM. Overall about 35-50C with several websites open, Thunderbird, and streaming SiriusXM radio, or a Prime movie.

Comparing those same conditions, the refurb'd i7 is also keeping its cool just fine. Before, my i7 5510 would spike often at 96C. Now after a few days the i7 runs at 35-45C, and rarely gets to 55C. I'm liking it a lot more now!

Could be that i5 5410 works a bit harder to keep up? (It isn't really working very hard, but I ordered replacement 16GB RAM.)

Still no email or other notice from Dell that I'm actually getting the 5510 back; it's all configured, updated, running great. Still waiting to see if daughter gets the promised refund; might take a few extra days with the holidays approaching.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

FJRMarty

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:unsure:
Email from Dell Customer Care today:
"...the refund is in the final stages it will be credited in 2-3 business days."
Both new computers are listed on the Dell Support website, and I've logged in with both. *SHRUG*
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

Hazel123

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Windows 10 Pro
Be interested to see what they do. I once had a damaged flat pack chest of drawers from Amazon. Fully built it only to find one of the drawers was not straight. They said - we’ll send you another one. A month later I was getting threatening letters saying you haven’t returned the original one. I said - you didn’t ask me too - it’s built - I’m not going to dismantle it all. More threatening emails that if I didn’t return it I’d be charged for both. So sent it back fully built.

I can’t see Dell letting you have a free laptop and a refund - but we’ll see!
 

My Computers

System One System Two

  • OS
    Windows 10 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 14-ce3514sa
    CPU
    Core i5
    Memory
    8gb
    Hard Drives
    Samsung 970 evo plus 1TB
    Cooling
    Could be better
    Internet Speed
    Dismal
    Browser
    Firefox
    Other Info
    Originally installed with a 500gb H10 Optane ssd
  • Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus Eee PC 1015PX 10" netbook
    CPU
    Intel Atom N570
    Memory
    2gb
    Hard Drives
    Samsung Evo 860 250gb ssd
    Internet Speed
    Dismal
    Browser
    Firefox
    Antivirus
    Defender

barman58

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2:25 PM
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1,094
OS
Windows 10 Pro x64 [Latest Release Preview]
With any of the major manufacturers, quite often the cost of the replacement will be deemed to be less that the potential bad publicity will do to their image and it's resultant cost.

This is obviously more common with higher end Profesional hardware especially if you communicate with a Business email / address.

The cost that you see on Amazon, Ebay or the company website are nowhere near the actual cost of the items to the company ., which is why you will see the "free replacement and keep the faulty unit option" offered, this can be considerably less cost to the company than the investigation and repair option
 

My Computers

System One System Two

  • OS
    Windows 10 Pro x64 [Latest Release Preview]
    Computer type
    PC/Desktop
    Manufacturer/Model
    Chillblast to my design
    CPU
    Ryzen 9 5950X, 4.9GHz
    Motherboard
    Asus Prime X570-Pro Motherboard
    Memory
    64GB DDR4 3200MHz
    Graphics Card(s)
    4GB NVIDIA GEFORCE GTX 1650 Ti - HDMI, DP
    Sound Card
    On motherboard Feeding SPDiF 5.1 system
    Monitor(s) Displays
    32" UHD 32 Bit HDR Monitor + 43" UHD 4K 32Bit HDR TV
    Screen Resolution
    2 x 3840 x 2160
    Hard Drives
    1TB M2 SSD OS, 500GB Fast Access SSD, 2 x 8TB Data + Various Externals from 1TB to 4TB, 10TB NAS
    PSU
    NZXT C750 80 PLUS Gold 750W Modular PSU
    Case
    Chillblast Silent Workstation PC Case - Black
    Cooling
    NZXT Kraken X63 280mm CPU Cooler, Quiet Case fans Fan
    Keyboard
    Wireless Logitec MX Keys + K830 [Depending on where I'm Sat]
    Mouse
    Wireless Logitec - MX Master 3 + M570 Trackball
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021
    Other Info
    Also run...
    Laptop - Quad 8GB - Windows 10 Pro x64 HP 15.2"
    Nexus 7 Android tablet [x2]
    Samsung 10.2" tablet
    Blackview 10.2 Tablet
    Sony Z3 Android Smartphone
    Samsung S9 Plus Smartphone
    Samsung Note S20
    Wacom Pro Medium Pen Pad
    Wacom Pro Small Pen Pad
    Wacom ExpressKey Remote
    Loopdeck+ Graphics Controller
    Shuttle Pro v2 Control Pad
  • Operating System
    Windows 10 Pro x64 [Latest release]
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 17 9700
    CPU
    i7 10750H
    Motherboard
    Stock
    Memory
    32 GB
    Graphics card(s)
    Stock Intel + GTX 1650 Ti
    Sound Card
    Stock 4 speaker
    Monitor(s) Displays
    Stock 17"
    Screen Resolution
    3840 x 2160 HDR touchscreen
    Hard Drives
    2TB M2 NVMe
    PSU
    Stock
    Case
    Stock Aluminium / Carbon Fibre
    Cooling
    Stock + 2 fan cooling pad
    Mouse
    Stock Trackpad +Logi Mx Master 3
    Keyboard
    Stock Illuminated + Logi - MX Keys
    Internet Speed
    72 MB Down 18.5 MB Up
    Browser
    Latest Chrome
    Antivirus
    BitDefender Total Security 2021

FJRMarty

The older I get the faster I was
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Local time
9:25 AM
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103
Location
PA
OS
Windows 11
My daughter told me that her refund came through yesterday morning. I waited for a while but I received no email or other notice that indicated that they knew where the laptop was or that I had it. I was using it regularly since it arrived Dec 15. I had loaded my programs and settings, loggrd in the Dell website, updated some Dell drivers, etc., and it kept cool and ran fine. The Repair folks in Texas did get it right.

But I came clean. After waiting all day I emailed the Customer Care folks and told them I had the laptop. I got an immediate email with an RMA number and a FedEx email with a label. So I reset the PC, boxed it up, put a return label on it, called FedEx and they are scheduled for a pickup tomorrow.

Turned out it was a great computer, but my replacement i5 5410 is running just fine. So, this is the end of this story.
Solved...

You know, it would be cool if I could buy that exact 5510 refurbished from the Dell Outlet store. They are selling them for $650-800. That would be at least $200 savings.... :sneaky:
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5410
    CPU
    11th Gen Intel(R) Core(TM) i5-11320H @ up to 4.5GHz
    Motherboard
    Present
    Memory
    16GB, 2x8GB, DDR4, 3200MHz
    Graphics Card(s)
    Intel(R) Iris(R) Xe Graphics
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    HP 24mh (ext), 14.0-inch FHD (1920 x 1080)
    Screen Resolution
    1920x1080
    Hard Drives
    512GB NVMe BC711_NVMe SK hynix
    Backups - 500GB SimpleDrive (ext), WD 750GB (ext)
    Case
    Slim
    Cooling
    Kootek Cooling Pad
    Keyboard
    Logitech K360 (ext)
    Mouse
    Logitech 510
    Internet Speed
    941.93
    Browser
    Firefox
    Antivirus
    Defender, Malwarebytes

glasskuter

Well-known member
Power User
VIP
Local time
8:25 AM
Posts
1,570
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.675

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.675
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

mccnavy

Member
Local time
8:25 AM
Posts
82
OS
Windows 11
Windows may be part of the issue with brand new machines. I have a new XPS 15 9510 and did a clean install of Windows 11 on it. For the first few days it idled at 50C and was hitting 70C doing just e-mail and web browsing. I never really stressed it to see how quickly it would it 90+C. However, after a few days of using, updating, and tweaking Windows, my temps are a bit lower. I tend to see idle between 38 - 42C and under normal usage hitting 55 - 60C. Admittedly, the XPS 15 is pretty thin for its size and components, and I figure a i9-11900H may run a little warm in that environment anyways (other owners with the i7-11800H have had similar experiences).

On an earlier post, someone made a good point that I hate about the big brands...the BIOS tied to a whitelist of components. A while ago I had a Lenovo W510. It was a beast at the time but only the hard drive (I upgraded from HDD to a Seagate hybrid drive and ultimately to a SSD), and I think the memory could be upgraded. While I hate that so many manufacturers solder stuff on (memory in many cases and unfortunately my Wifi card in the Dell), there are a lot of physical upgrades that can't be done because the BIOS won't allow it. It's bad enough with laptops but it is probably even worse for desktop owners.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    Intel i7-7700K
    Motherboard
    Asus Prime Z-270A
    Memory
    32GB 2666Mhz (Kingston Hyper X Fury)
    Graphics Card(s)
    Asus Nvidia 1050Ti
    Sound Card
    N/A
    Monitor(s) Displays
    Samsung C27F390
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 850 Evo 512GB
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