Any idea what is going on with the router


V

vsub

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Windows 11
I have 2 routers
Smartcom GE DB - came with the isp and I often loose connection for 10-15 seconds
TL-WR740N(TP-Link) - this one is mine that I get 9 or 10 years ago and unless I am missing something,it supports only 2.4gbz and the speed I get over wifi is around 6mb/s(the other one is at least twice faster over wifi)

If I connect to the Smartcom,I often loose connection for 10-15 seconds
If I connect to the TP-Link,I have solid connection

If I connect the TP-Link to the Smartcom(the internet cable goes to this one first)and connect to the TP-Link one from my laptop,I loose connection
If I connect the TP-Link(the internet cable goes to this one first)and connect the Smartcom to it and then connect the laptop to the Smartcom wifi,then I loose connection again

If I connect the laptop over lan from the Smartcom(the internet cable goes to this one first),then I loose connection again
If I connect the laptop over lan from the TP-Link(the internet cable goes to this one first),then I don't loose connection
Over lan I get the full speed I paid for but the problem is,I cannot keep the laptop connected over lan
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI Sword 17 HX
    CPU
    14700HX
    Memory
    64GB
    Graphics Card(s)
    RTX 4070
vsub said:
Smartcom GE DB - came with the isp and I often loose connection for 10-15 seconds
Click to expand...
Phone your ISP and tell them about the problem.
- Make sure you explain that you swapped around with your old router and that the results demonstrated it was the ISP's router at fault.​
- I suggest you do not state details of your experiments [unless they ask for them]. They are liable to misunderstand those details then use that misunderstanding to justify claiming that there is nothing wrong with their router.​
Demand either a fix or a replacement router.
And do remember to change the replacement router's password from the default it comes with. Those default passwords are known by every online hacker.​


Best of luck,
Denis
 
Last edited:

My Computer

System One

  • OS
    Windows 11 Home x64 Version 25H2 Build 26200.8037
I find that the biggest cause of router issues is the power supply, do you have one of similar or higher spec's you can try?
 

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router
  • Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
Unfortunately I don't,the higher spec one requires 12v and the adapter for the old one is 9v

btw what will happen if I connect a usb wifi adapter,connect to it the slow but stable wifi and connect the fast but instable one to the build in wifi
What will the laptop use to send/receive data
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    MSI Sword 17 HX
    CPU
    14700HX
    Memory
    64GB
    Graphics Card(s)
    RTX 4070
vsub said:
What will the laptop use to send/receive data
Click to expand...
The one that it thinks is the faster connection.
I have never seen any explanation of how it makes this decision.


Denis
 

My Computer

System One

  • OS
    Windows 11 Home x64 Version 25H2 Build 26200.8037

My Computers

System One System Two

  • OS
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Asus TUF Gaming F16 (2024)
    CPU
    i7 13650HX
    Memory
    16GB DDR5
    Graphics Card(s)
    GeForce RTX 4060 Mobile
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    512GB SSD internal
    37TB external
    PSU
    Li-ion
    Cooling
    2× Arc Flow Fans, 4× exhaust vents, 5× heatpipes
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
    Antivirus
    What's an antivirus?
  • Operating System
    11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Medion S15450
    CPU
    i5 1135G7
    Memory
    16GB DDR4
    Graphics card(s)
    Intel Iris Xe
    Sound Card
    Eastern Electric MiniMax DAC Supreme; Emotiva UMC-200; Astell & Kern AK240
    Monitor(s) Displays
    Sony Bravia XR-55X90J
    Screen Resolution
    3840×2160
    Hard Drives
    2TB SSD internal
    37TB external
    PSU
    Li-ion
    Keyboard
    Logitech K800
    Mouse
    Logitech G402
    Internet Speed
    30Mbit/s up, 500Mbit/s down
    Browser
    FF
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