ASUS ROG Strix Z790-E WIFI USB Port Reset Failed

Marcus Vinicus said:

Hi @kalo86

I retired from posting here quite a while ago, but I saw your frustrating issue.

The only thing I noticed in the screenshots from Windows and Linux you posted is that in Linux you have two USB xHCI Compliant Host Controller's. In Windows you only have one. In the Windows Device Manager on my Z790 Asus board (different model, same generation) they're called Intel(R) eXtensible Host Controller 1.10 and 1.20. They're USB 3 ports. On my system they have a Microsoft driver.

There are lots of posts on the internet about this but I'm sure you've read quite a few already so I won't quote them back at you.

Think this has been mentioned, but I would recheck any connections on the motherboard for USB and run the Update Driver command from the devices right click menu if you haven't done so.

Good luck

Click to expand...

Hello Marcus, thanks for posting your message.
Can you please upload the screenshot of your Device Manager and tell me your motherboard model?
On another forum, a user posted the Device Manager using an identical motherboard and he has similar output except for the ITE device (which is the Serial I/O, installed from Asus website).

Here is a couple of screen captures
Device Manager and Hardware ID of the aforementioned USB Device.
NB: I also have an Orico Powered Hub.

My mainboard is this:

I don't have this device, and I don't know how to trigger it... The only available drivers are listed in the Asus product page. I think this hardware is not present in the Strix Z790-E.
I continue to struggle with this warning and I don't receive any support from Asus.

Have you tried deleting the offending usb device in the device manager and rebooting and see if the device manager picks it up and installs the drivers correctly?

Marcus Vinicus said:

Have you tried deleting the offending usb device in the device manager and rebooting and see if the device manager picks it up and installs the drivers correctly?

Click to expand...

Of course I did it. Doing this I also lose the mouse and keyboard operations and I'm forced to press the reset button on the case. This process is not leading to any noticeable change. I think it's not normal that I need to struggle so much if I correctly install all the drivers.

Just to be clear, I installed all the following drivers which are listed in the Asus product page:



LAN
WiFi
Intel DTT
Intel ME
Intel Chipset
Intel Serial IO
Intel GNA
Realtek USB Audio
Bluetooth
Intel Thunderbolt
Intel Rapid Storage Technology

With respect to the motherboard, there is not anything more to be installed.
Or the source of the problem is Windows 11 Pro, or the source of the problem is the faulty hardware.
What's your opinion?

If you have done all of that, I can only assume it is a hardware fault of some kind. The USB device is clearly not enumerating properly and not starting.

You could measure the VBUS pin (+5 Volts) of your USB connectors and make sure that they are all putting out 5 Volts. It's possible that one of them isn't, which means that any USB device connected will not start properly. Whatever is happening, Windows is not reading the VID and PID of the USB port properly, as you showed in a previous screen shot.

Catnip said:

If you have done all of that, I can only assume it is a hardware fault of some kind. The USB device is clearly not enumerating properly and not starting.

You could measure the VBUS pin (+5 Volts) of your USB connectors and make sure that they are all putting out 5 Volts. It's possible that one of them isn't, which means that any USB device connected will not start properly. Whatever is happening, Windows is not reading the VID and PID of the USB port properly, as you showed in a previous screen shot.

Click to expand...

I tried to plug-in the USB Logitech receiver in all the available USB-A ports.
I also tested the 3x Type-C ports using an adapter.
The result is that the USB mouse & keyboard are working. Same story when I plug in the USB drive.
It's really incredible because there is a warning but all the ports are working "fine".
I opened a ticket at Asus customer case, let's see what happens...

kalo86 said:

I tried Slackware Linux live (booted from USB drive) and run the

Code:

dmesg -w

command (see attachment).
If I'm not wrong, in Linux this issue is not present.

View attachment 87887

Click to expand...

As a thought, although it could be simply that Linux(whichever flavor) might not be supplying the correct drivers in the first place to generate a hardware error, but how about trying another clean install of Win11? Or even a clean install of Win10! I still recommend pulling the board from the case and running it aka motherboard boxtop operation. Just use the iGPU.

BamaInArk said:

As a thought, although it could be simply that Linux(whichever flavor) might not be supplying the correct drivers in the first place to generate a hardware error, but how about trying another clean install of Win11? Or even a clean install of Win10! I still recommend pulling the board from the case and running it aka motherboard boxtop operation. Just use the iGPU.

Click to expand...

Thanks again for your answers, I really appreciate all the help I'm receiving in this Forum!
The full story of this PC is that I bought it from Mifcom, I customized the configuration, an expert agent checked my configuration, confirmed it and I received it. I selected "no OS installation". This means that after unboxing I had to install Windows 11 from zero.
I made it for the first time, noticing this problem. After trying to install "everything possible", I decided to format the SSD and reinstall Windows 11 again.
Unfortunately the new Windows 11 installation is reproducing the same issue.
Now I'm trying to install Windows 10 on a USB pen drive using WinToUSB.
I want to see the hardware behavior under Windows 10 without formatting again the SSD.

The CPU i9-14900KF has not integrated graphics because I personally wanted a CPU without the Intel graphic card.

kalo86 said:

Now I'm trying to install Windows 10 on a USB pen drive using WinToUSB.
I want to see the hardware behavior under Windows 10 without formatting again the SSD.

The CPU i9-14900KF has not integrated graphics because I personally wanted a CPU without the Intel graphic card.

Click to expand...

Ah...KF...missed that. As far as Win10 just use the Media Creation Tool for Win10 from Microsoft. It will build the bootable Win10 installer on a flash drive for you.

BamaInArk said:

Ah...KF...missed that. As far as Win10 just use the Media Creation Tool for Win10 from Microsoft. It will build the bootable Win10 installer on a flash drive for you.

Click to expand...

Yes, but I don't want to format the SSD again for nothing. There is no point to use a version of the OS of which I don't have a license.

OIC you want to run Windows from a Thumb drive. Rufus has an option to build one using something called Windows To Go. For Win11 only however. Another consideration to is to use a Hiren's BootCD running it from a bootable flash drive. The latest version(v1.04) uses Win11 PE.

BamaInArk said:

OIC you want to run Windows from a Thumb drive. Rufus has an option to build one using something called Windows To Go. For Win11 only however. Another consideration to is to use a Hiren's BootCD running it from a bootable flash drive. The latest version(v1.04) uses Win11 PE.

Click to expand...

That's why I'm not able to complete the creation of the usb drive with Win 10... Ok, I will wait Asus for the next steps.