ASUS Vivobook Pro 15 N6506MJ_Q533MJ Battery Problem

Hello,
The company I work for provided me with a new laptop. When I first received it, there were no issues, and I was using it normally. However, recently I started experiencing sudden battery drops. For example, today the battery was at 80%, and it gradually dropped to 30%—not instantly, but faster than usual. I decided to let it drain completely instead of plugging it in.

Now, when I try to turn it on at around 7% battery, it suddenly shuts down. If I try to turn it on again while plugged in, it repeatedly turns off and on. I thought that leaving it charging for 2 hours and then pressing the power button might help, but the same on-and-off behavior continues.

In an attempt to troubleshoot, I entered the BIOS, which was still usable with the mouse. I noticed a “Firmware Update” option in the BIOS and clicked it. The update process started, but it did not appear to be a normal BIOS update, and I am not sure if it actually completed. Interestingly, after this, the battery suddenly showed 80%.

Could this be related to a BIOS update, or is it more likely a battery or power management issue? I am not sure why this is happening.

Wait and see if it gets up to 100%. It should not take long. It would help if you filled out your computer specs, under The My Computer Drop down.

Josey Wales said:

Wait and see if it gets up to 100%. It should not take long. It would help if you filled out your computer specs, under The My Computer Drop down.

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The strange thing is, when I enter the BIOS and update, the battery charges, so it’s actually full; but it keeps shutting down and turning on as if the battery is dead. This happens occasionally when the battery completely runs out.

Rufiq said:

The company I work for provided me with a new laptop

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Take it to your IT dept of your company and have them look at it. They will replace the battery if needed or give you a loaner laptop until this laptop is fixed.

Spunk said:

Take it to your IT dept of your company and have them look at it. They will replace the battery if needed or give you a loaner laptop until this laptop is fixed.

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No, they not. Because my boss bought this laptop for me.

Rufiq said:

The strange thing is, when I enter the BIOS and update, the battery charges, so it’s actually full; but it keeps shutting down and turning on as if the battery is dead. This happens occasionally when the battery completely runs out.

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Suggest contacting ASUS Customer Support (below link). And in the future, charge the battery at 20%.


Official Support | ASUS USA

csun said:

ASUS Müştəri Dəstəyi ilə əlaqə saxlamağı təklif edin (aşağıdakı link). Və gələcəkdə batareyanı 20% doldurun.


Rəsmi Dəstək | ASUS ABŞ

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I contacted them. Thank you for helping.