Audio Services Windows not activated - Please help


baki

Member
Local time
12:16 PM
Posts
5
OS
Windows 11
Hello everybody. My computer was working perfectly well until the last quality update of windows 11. (Update to windows 11 was fine, but the one from 10days ago totally messed up my machine)
Actual version : Version 21H2 (22000.258)
PC : Acer Nitro N50-600
Bios version : R01-C2
I have a lot of different problems, for instance I can't open device manager. The path is not found. I have to use the executer each time. Same for control pannel and some options in the settings...

But my main problem is audio. Unfortunately, I cannot have any sound from anywhere. I tried : Mini jack directly to audio card (which give me a really annoying noise, I feel like I here my motherboard screaming), Bluetooth connexion, USB-audio device. Nothing's working.
This is what I tried :
- Disabled/Delete/update audio devices + reboot > doesn't change anything
- Updating all drivers + reboot
- Go on service.msc, change the audio services connexion to local, and to local system too + reboot > doesn't work
- On service again, trying to put every dependances services in auto mode > doesn't work
- System restore : I cannot do that it says "the system restore cannot happen".

I feel like I'm totally stuck waiting for the next windows update, I'm not even sure if it will resolve my problem.
So if you have any new idea for me it's welcomed.
Thank you in advance.
 
Windows Build/Version
21H2 22000.258

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    acer nitro n50-600
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    ??
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia Geforce GTX 1660
    Sound Card
    Nvidia + Realtek?
    Monitor(s) Displays
    2 x benq pd2700u
    Screen Resolution
    4k
    Mouse
    logitech hero
    Internet Speed
    1gb/s

baki

Member
Thread Starter
Local time
12:16 PM
Posts
5
OS
Windows 11
Any idea please? It has been literally three weeks since I cannot use properly my computer....
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    acer nitro n50-600
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    ??
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia Geforce GTX 1660
    Sound Card
    Nvidia + Realtek?
    Monitor(s) Displays
    2 x benq pd2700u
    Screen Resolution
    4k
    Mouse
    logitech hero
    Internet Speed
    1gb/s

Slavic

Active member
Member
Local time
1:16 PM
Posts
215
OS
Windows 11 Pro; Windows 8.1 Pro
Hello and welcome!

Definitely your system isn't in good condition even besides the problems with audio system, I suppose it's a result of the "dark past" of upgrade from Windows 10 to 11. If you have a spare HDD/SSD, can you try to perform a fresh installation of Windows 11 and check whether that problems will happen or not, as I hope?
 

My Computer

System One

  • OS
    Windows 11 Pro; Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7-12700K (Alder Lake)
    Motherboard
    Asus PRIME Z690-M Plus D4
    Memory
    16 GB (2x8 Corsair DDR4-2132)
    Graphics Card(s)
    Asus GeForce 1050 Ti, 4 GB
    Monitor(s) Displays
    Philips 235PQ
    Screen Resolution
    1920x1080
    Hard Drives
    Windows 11: Samsung SSD 870 EVO, 500 GB (SATA), MBR
    Windows 8.1: Samsung SSD 980 PRO, 500 GB (M.2), MBR
    PSU
    Platimax D.F. 1050 W (80 Plus Platinum)
    Internet Speed
    Local link 1 Gbps, provider's line 500 Mbps
    Browser
    Google Chrome
    Other Info
    Realtek PCIe GbE Family Controller (for Windows 8.1 compatibility)
    Microsoft Office H&S 2013 x64

wimorrison

Member
Local time
11:16 AM
Posts
54
OS
Win11
Have you checked the device drivers to see if they are installed?

You could also just go into Device Manager and delete the Audio under Sound, Video and Audio then restart. THis will force them to reinstall
 

My Computer

System One

  • OS
    Win11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 7490
    CPU
    Intel(R) Core(TM) i5-8350U CPU @ 1.70GHz, 189
    Memory
    8GB

baki

Member
Thread Starter
Local time
12:16 PM
Posts
5
OS
Windows 11
Hi @Slavic
Do you know how can I perform a fresh installation, ideally without losing my files? Because when I got on "restore" or "reset" this computer and I try to reinstall windows, it stucks and at the end nothing happens, no reset, no restore. I tried "install windows by cloud" and also in local...
Hello and welcome!

Definitely your system isn't in good condition even besides the problems with audio system, I suppose it's a result of the "dark past" of upgrade from Windows 10 to 11. If you have a spare HDD/SSD, can you try to perform a fresh installation of Windows 11 and check whether that problems will happen or not, as I hope?
Have you checked the device drivers to see if they are installed?

You could also just go into Device Manager and delete the Audio under Sound, Video and Audio then restart. THis will force them to reinstall
Hi @wimorrison yes I did that, unfortunately nothing changes.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    acer nitro n50-600
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    ??
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia Geforce GTX 1660
    Sound Card
    Nvidia + Realtek?
    Monitor(s) Displays
    2 x benq pd2700u
    Screen Resolution
    4k
    Mouse
    logitech hero
    Internet Speed
    1gb/s

baki

Member
Thread Starter
Local time
12:16 PM
Posts
5
OS
Windows 11
Also, as Slavic says, even If I fix the audio, I should try to do a fresh install. I can't alway use Win+R to type execute command everytime I want to use device manager, or any pannel control board :/

But then again, how to reinstall as the reset feature in the parameters doesn't work for me..?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    acer nitro n50-600
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    ??
    Memory
    16GB DDR4
    Graphics Card(s)
    Nvidia Geforce GTX 1660
    Sound Card
    Nvidia + Realtek?
    Monitor(s) Displays
    2 x benq pd2700u
    Screen Resolution
    4k
    Mouse
    logitech hero
    Internet Speed
    1gb/s

Fabler2

Well-known member
Power User
VIP
Local time
11:16 AM
Posts
1,559
OS
Win 11 Pro & Dev.
I would try a repair install without data loss using iso.


This should be the list of drivers for your model if need to reinstall.


I would also search this forum, at a later date, on how to create images of your drive that can get you out of these issues easily. Macrium Reflect is the favourite here.
 

My Computers

System One System Two

  • OS
    Win 11 Pro & Dev.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
    CPU
    AMD Ryzen 7 3700U with Radeon Vega Mobile Gfx
    Motherboard
    ASUSTeK COMPUTER INC. X509DA (FP5)
    Memory
    12GB
    Graphics Card(s)
    RX Vega 10 Graphics
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080@60Hz
    Hard Drives
    INTEL SSD 660p 512GB NVMe
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    16 GB (2 x 8 GB) DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    1.024 TB SSD M.2 2280 - Samsung
    PSU
    180 Watt, 19.5 V
    Mouse
    Logitech
    Internet Speed
    25 Mbps
    Browser
    Edge
    Antivirus
    Defender

Slavic

Active member
Member
Local time
1:16 PM
Posts
215
OS
Windows 11 Pro; Windows 8.1 Pro
Also, as Slavic says, even If I fix the audio, I should try to do a fresh install. I can't alway use Win+R to type execute command everytime I want to use device manager, or any pannel control board :/

But then again, how to reinstall as the reset feature in the parameters doesn't work for me..?
I'd suggest to make an upgrade plan depending on your resources.

First of all, it would be reasonable to make a full system backup in current OS state (even with problems) because it will allow you to extract the files and settings if something will go wrong. As you may see, a lot of people here like Macrium Reflect (free version is enough), but also you need to have an external drive for this system image. If you don't have such, it's possible to attach or use an additional HDD, but not use it for installation.

After that, you need to plan a fresh installation. Create a flash drive with Windows 11 and prepare the drive for this. The best solution, if you have a spare HDD or SSD which you can connect to PC either in addition to your main drive (but with an option to make a bootable in BIOS) or, if no such drive is available, you can use a free partition on your current drive. Not the best choice, but anyway. If you don't have anyting similar, then free some space on your system drive, compress it (using defragmenter, for example), shrink drive and create a new partition.
The last cases are the OS upgrade with keeping user's files but not old OS (files will be moved to C:\Windows.old) or completely reformat current drive during installation (because you already have a full backup and bootable flash drive for restoration, if need).

But I suggest to perform the test installation of Windows 11 which will allow to see the hardware compatibility, test different device drivers etc. With an option to make this installation your main, if all will be OK. It's a most careful approach, but you heed some resources for this.
 

My Computer

System One

  • OS
    Windows 11 Pro; Windows 8.1 Pro
    Computer type
    PC/Desktop
    CPU
    i7-12700K (Alder Lake)
    Motherboard
    Asus PRIME Z690-M Plus D4
    Memory
    16 GB (2x8 Corsair DDR4-2132)
    Graphics Card(s)
    Asus GeForce 1050 Ti, 4 GB
    Monitor(s) Displays
    Philips 235PQ
    Screen Resolution
    1920x1080
    Hard Drives
    Windows 11: Samsung SSD 870 EVO, 500 GB (SATA), MBR
    Windows 8.1: Samsung SSD 980 PRO, 500 GB (M.2), MBR
    PSU
    Platimax D.F. 1050 W (80 Plus Platinum)
    Internet Speed
    Local link 1 Gbps, provider's line 500 Mbps
    Browser
    Google Chrome
    Other Info
    Realtek PCIe GbE Family Controller (for Windows 8.1 compatibility)
    Microsoft Office H&S 2013 x64

Scott

Active member
Member
Local time
12:16 AM
Posts
189
Location
Maui, HI
OS
Win 11 Pro 22000.778

If you're still on 22000.258 you're a few builds behind. Build 22000.348 was made available to everyone on Nov 22. Check Windows Update to see if its available to you.

You can also try the troubleshooter. Settings>System>Troubleshoot>Other troubleshooters
Audio Trouble.jpg
 
Last edited:

My Computer

System One

  • OS
    Win 11 Pro 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz
    Motherboard
    ASUS Prime Z370-P II
    Memory
    CORSAIR Vengeance LPX 8GB DDR4 3000 (x4)
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    Creative Labs PCIe Sound Blaster X-Fi Titanium (dan_k drivers)
    Monitor(s) Displays
    ASUS TUF Gaming 27" WQHD
    Screen Resolution
    2560 x 1440
    Hard Drives
    SAMSUNG 970 EVO 1TB NVMe (x2)
    SAMSUNG 870 EVO 2TB SATA III (x2)
    SAMSUNG 870 EVO 250GB SATA III
    PSU
    CORSAIR HX Series HX750
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Corsair Hydro Series H60 AIO
    Keyboard
    Logitech MK 320
    Mouse
    Logitech MX 1000 Laser
    Internet Speed
    200Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    UEFI, Secure Boot, TPM 2.0
    MR 8 HE
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