Back Light Keyboard Keys Not Working On HP 15-EG1073CL


TexasBandit

Well-known member
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OS
Windows 11 Pro
I have recently purchased a HP 15-EG1073CL that is supposed to have a back light keyboard, but it isn't working. I am wondering if this model has this feature. The specs say it does, but I can't make it work. I have tried fn F5 as well as fn F4 to no avail.

Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1195G7
    Memory
    16GB DDR4 512GB SSD
    Graphics Card(s)
    Iris Xe
I have recently purchased a HP 15-EG1073CL that is supposed to have a back light keyboard, but it isn't working. I am wondering if this model has this feature. The specs say it does, but I can't make it work. I have tried fn F5 as well as fn F4 to no avail.

Thanks
You could be missing a driver - look in device manager and see if anything obvious.
 

My Computer

System One

  • OS
    Windows 11 Pro + Win11 Canary VM.
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Zenbook 14
    CPU
    I9 13th gen i9-13900H 2.60 GHZ
    Motherboard
    Yep, Laptop has one.
    Memory
    16 GB soldered
    Graphics Card(s)
    Integrated Intel Iris XE
    Sound Card
    Realtek built in
    Monitor(s) Displays
    laptop OLED screen
    Screen Resolution
    2880x1800 touchscreen
    Hard Drives
    1 TB NVME SSD (only weakness is only one slot)
    PSU
    Internal + 65W thunderbolt USB4 charger
    Case
    Yep, got one
    Cooling
    Stella Artois (UK pint cans - 568 ml) - extra cost.
    Keyboard
    Built in UK keybd
    Mouse
    Bluetooth , wireless dongled, wired
    Internet Speed
    900 mbs (ethernet), wifi 6 typical 350-450 mb/s both up and down
    Browser
    Edge
    Antivirus
    Defender
    Other Info
    TPM 2.0, 2xUSB4 thunderbolt, 1xUsb3 (usb a), 1xUsb-c, hdmi out, 3.5 mm audio out/in combo, ASUS backlit trackpad (inc. switchable number pad)

    Macrium Reflect Home V8
    Office 365 Family (6 users each 1TB onedrive space)
    Hyper-V (a vm runs almost as fast as my older laptop)
Thanks for the suggestion. Exactly what driver should I look for?

Thanks
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1195G7
    Memory
    16GB DDR4 512GB SSD
    Graphics Card(s)
    Iris Xe
I have resolve this issue. I had to go into the BIOS/Configuration and change the back light parm from "never" to "30 seconds." Now, it works fine. Why you should go through all this to get it to work is beyond me. They should have the default set to something other than "never." I don't know how someone without data processing experience would know to do this.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    i7-1195G7
    Memory
    16GB DDR4 512GB SSD
    Graphics Card(s)
    Iris Xe
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