Black Screen

mrtn1234

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Local time
9:52 PM
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1
Hi everyone!
This is my first post in this forum, I hope I wrote it as required.

I'm experiencing black screens when playing games. Sometimes it happens immediately, sometimes I can play an hour or so and it happens after that.

So far I made a clean reinstall of Windows 11, bought a new PSU, reapplied thermal paste and thermal pads to the GPU, updated bios (but it got worse, as and aditional cause of BlackSOD appeared, which I knew from earlier - so I went back to the previous version), tried different versions of AMD drivers, dissabled AMD's ultra low power state (change registry EnableULPS from "1" to "0"), and set the GPU memory clock speed as P3 as Min/max (800 mhz), so it doesn't underclock, which might have caused the issues. I also disable the GPU cores P0 and P1, and P7, so that the core doesn't go too low or too high, I found this worked for some people in different forums.

I'm attaching the V2 log zip file.

Does anyone have an idea what more I could do? My case is well ventilated (3 intake and 1 outtake) and I rarely overclocked my gpu, so it feels weired that it should die, it's been working great and never really overheating, fans never runs high because of the well ventilated case. Any suggestions are appreciated.

Kindest regards,
Martin
 
Windows Build/Version
Windows 11 22000.160

Attachments

  • DESKTOP-N1HVMUS-(2021-08-27_11-16-51).zip.zip
    652.9 KB · Views: 5

My Computer

System One

  • Operating System
    Windows 11 22000.160
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 2600
    Motherboard
    Aorus X470 Gaming Wifi 5
    Memory
    Corsair Vengeance LPX Black DDR4 3200MHz 2x8GB
    Graphics Card(s)
    Sapphire Vega 56
    Monitor(s) Displays
    Philips Brilliance 328B
    Screen Resolution
    2560 x 1440
    Hard Drives
    Toshiba OCZ RD500 M.2 500GB
    PSU
    Fractal Design Ion Gold 750W
    Case
    Phanteks Eclipse P400A D-RGB Svart
    Cooling
    Arctic Freezer 34 eSports Duo
    Keyboard
    Microsoft Bluetooth Keyboard
    Mouse
    Logitech G305
    Internet Speed
    150/15
    Browser
    Chrome
    Antivirus
    Microsoft Defender

WiktorWdowiak

Member
Local time
9:52 PM
Posts
43
Location
Sanok
Are drivers for your components updated?

If you're not sure, press WIN + X or Right Click on Windows logo on your taskbar, select option Device Manager or press M.

When you're in Device Manager, open Display adapters, Processor, etc. and right click on a component you want to check.
Select Update drivers --> Search automatically for drivers --> Search for updated drivers on Windows Update and let Windows Update search for drivers.
If nothing will come up, you can try to select Properties instead of Update drivers --> Details --> From drop-down list select Hardware Ids, and copy 1st or 2nd ID.
---------------------
Search for drivers on trusted driver site, such as producer site.
If you want to do that automatically, you can try downloading Driver Identifier from the link.
---------------------
If you decide to download Driver Identifier program, install program as usually, open it, and click Scan now button.
After a while, driveridentifier.com site should open, with all device that your computer is using.
If you can update something, try. In my case driver for Intel UHD Graphics have an update.

1630081197669.png

Please tell me if you have any drivers to update.

NOTE: I'm not an expert, but maybe this will work :)
 
Last edited:

My Computer

System One

  • Operating System
    Windows 11 Home Dev Insider Preview x64
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 16-a0030nw
    CPU
    Intel(R) Core(TM) i5-10300H
    Motherboard
    HP 87AE (U3E1)
    Memory
    8GB
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1650 Ti (HP), Intel UHD Graphics (HP) (SLI Disabled)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080
    Hard Drives
    476GB INTEL SSDPEKNW512G8H (Unknown (SSD))
    PSU
    DEFAULT
    Case
    LAPTOP
    Cooling
    DEFAULT
    Keyboard
    DEFAULT
    Mouse
    Defender Force, Touchpad
    Internet Speed
    ~10MB/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender

WiktorWdowiak

Member
Local time
9:52 PM
Posts
43
Location
Sanok
Also, before updating any drivers, please do a backup of them.

You can do an backup by making Windows restore point, or putting this command in cmd
"dism /online /export-driver /destination:”driverletter:\foldername”.
 

My Computer

System One

  • Operating System
    Windows 11 Home Dev Insider Preview x64
    Computer type
    Laptop
    Manufacturer/Model
    HP Pavilion 16-a0030nw
    CPU
    Intel(R) Core(TM) i5-10300H
    Motherboard
    HP 87AE (U3E1)
    Memory
    8GB
    Graphics Card(s)
    4095MB NVIDIA GeForce GTX 1650 Ti (HP), Intel UHD Graphics (HP) (SLI Disabled)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor (1920x1080@60Hz)
    Screen Resolution
    1920x1080
    Hard Drives
    476GB INTEL SSDPEKNW512G8H (Unknown (SSD))
    PSU
    DEFAULT
    Case
    LAPTOP
    Cooling
    DEFAULT
    Keyboard
    DEFAULT
    Mouse
    Defender Force, Touchpad
    Internet Speed
    ~10MB/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender

philc43

Active member
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Local time
8:52 PM
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21
Black screens and crashes are going to be quite common with new builds and pre-release software and should always be reported to Microsoft via the Feedback Hub.

I have looked at the one crash dump and can see that the cause is related to the graphics system.

FAILURE_BUCKET_ID: 0x3B_80000003_dxgkrnl!DXGMMS_EXPORT::Initialize

The 80000003 code indicates a breakpoint was encountered - this should only happen when a debugger is attached so it is unusual.

Looking in more depth at the crash I can determine that the graphics system was trying to write to a drive but an error was being returned due to the drive being unavailable.

Code:
0xfffffa8fc5f086a8 : 0xfffff800272c6bf1 : nt!KiDispatchException+0x1b1
0xfffffa8fc5f086b8 : 0xfffffa8fc5f08f70 :  !da ""failed with NTSTATUS 0xc0000189..We broke i""
0xfffffa8fc5f086c0 : 0xfffffa8fc5f08f70 :  !da ""failed with NTSTATUS 0xc0000189..We broke i""
0xfffffa8fc5f086c8 : 0xfffffa8fc5f086e0 :  !du "mms2.sys$"
0xfffffa8fc5f086e0 : 0x00320073006d006d :  !du "mms2.sys$"
0xfffffa8fc5f086e8 : 0x007300790073002e :  !du ".sys$"
0xfffffa8fc5f087b8 : 0xfffff800330cfbe0 : dxgkrnl!DXGGLOBAL::m_pDxgmmsExport

The NTSTATUS code means:
Code:
 STATUS_TOO_LATE                                                ntstatus.h
# A write operation was attempted to a volume after it was
# dismounted.

I hope this may help you in your feedback to Microsoft.
 
Last edited by a moderator:

My Computers

System One System Two

  • Operating System
    Windows 10
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self-Build
    CPU
    Intel Core i5 3570K 3.4GHz
    Motherboard
    ASUS P8Z77-V LX
    Memory
    16GB
    Graphics Card(s)
    NVidia Geforce GTX 750Ti
    Sound Card
    On-board Realtek HD Audio
    Monitor(s) Displays
    Samsung 226BW
    Hard Drives
    1TB SSD + 1TB HDD
    PSU
    Corsair TX550
    Case
    Gigabyte IF233
    Keyboard
    Microsoft wired Keyboard 600
    Mouse
    Microsoft wired Basic Optical
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 10
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
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