Black screens due to MS bug


RAMWolff

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So it seems there is a bug in the Windows operating system that's known. At first I was told it was my PSU as it was not up to snuff for my system so I had it replaced this past week. Everything seemed smooth and normal again until this AM when I got another black screen. I've been working with Claude AI to pinpoint things. I am a semi retired hairdresser, I had a client this AM who works in IT and recently upgraded his system to Windows 11 Pro and sure enough he got a black screen and informed me it was a known bug. BUT according to Claude MS has issued the fixes but I guess the system is still recalibrating or something as this morning's black screen told me it was NOT fixed. Now Claude did mention that sometimes using the old Shift + Ctrl + Win + B will reset the video drivers and clear the memory and I may not need to reboot so I'll try that next. I do have a DDU app that I'm going to run in Safe Mode and hand install the NVIDIA Studio drives next to see if that improves my chances of not getting any more of these black screens.

Just thought I'd pop in, it's been a while, and write this out in case there is other advice you can offer to me, just keep it simple, I'm not a techy type of person.

Thanks
Richard
 

My Computer My Computer

At a glance

Windows 11RYZEN 7 5700G 3.8GHzADATA 8GB DDR4-3200 XPG Z1 4GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
CyberPower PC
CPU
RYZEN 7 5700G 3.8GHz
Motherboard
GIGABYTE B550 UD AC
Memory
ADATA 8GB DDR4-3200 XPG Z1 4
Graphics Card(s)
GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR6 REV 2.1
Sound Card
HIGH DEFINITION ON-BOARD 7.1 AUDIO
Monitor(s) Displays
M1-Samsung Smart TV, M2- ViewSonic
Screen Resolution
M1-1920X1080 - M2-1920X1080
Hard Drives
1 Tb SSd (main Windows) 1 SSd external drives and two internal SATA HD's
PSU
APEVIA 800WATT GOLD 80 PLUS POWER SUPPLY
Case
In-Win G7 w/ USB 3.0, EZ Swap HDD Dock
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Liquid
Keyboard
Perixx PERIBOARD-331 Wired Backlit USB Keyboard
Mouse
Logitech MX Ergo Wireless Trackball Mouse
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T-Mobile
Browser
Opera
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MS
Well, here's ten points for filling out your computer specs. :-)






 DDU Instructions - Nvidia

1. First, do Option #2, step #3 and onward, here...
2. This will block MS from including drivers in Windows Updates.
3. They'll still be listed as Optional Updates, if you ever need them.


1. Get this program, here: Display Driver Uninstaller (DDU) | Wagnardsoft ...get the latest version, and save it to your desktop.
2. Get the Nvidia WHQL vid card driver here... https://www.guru3d.com/files/category/videocards-nvidia-geforce-windows-7-8-10/ ...save this to your desktop.
3. Unhook the internet completely.
4. Reboot into Safe Mode and run DDU (Display Driver Uninstaller) choose the "Highly Recommend Option", and just do what it tells you.
5. After it's done, reboot to normal mode, then just double click the Nvidia driver to install.
[See pics below]. If it want's to reboot, let it.
Rehook the internet.

Wo1E6bz.png



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My Computers My Computers

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    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
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    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
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    Asus Pro WS X570-ACE (BIOS 5302)
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    EVGA RTX 2070 (08G-P4-2171-KR)
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    Realtek ALC1220P / ALC S1220A
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    Dell U3011 30"
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    2560 x 1600
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    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
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    PC Power & Cooling 750W Quad EPS12V
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    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
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    Generic Beige case, 80mm fans
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    ZALMAN 9500A 92mm CPU Cooler
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    Logitech Classic Keybooard 200
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    Logitech Optical M-BT96a
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    Symantec (Norton)
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    Still assembled, still runs. Haven't turned it on for 15 years?
  • Helpful
Reactions: OAT
My graphic and wireless drivers can't be updated. But I have Group Policy configured to prevent Windows from offering driver updates. What I have works.
 

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    Windows 11 Education For 25H2Intel® Core i7 5500u8 GBIntel HD Family Graphics 5500 AMD Firepro 4150M
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    Windows 11 Education For 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics 5500 AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
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    Windows Defender
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    Windows 11 Pro For Workstations 25H2Xeon 1535m v632 GBAMD Quadro Pro 4100
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    Windows 11 Pro For Workstations 25H2
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    Laptop
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    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender
Yea, a minute after I posted here I went for it. Got the whole thing done in no time. Safe Mode for DDU, booted out and back into Windows and installed the newest Studio NVIDIA driver. Fingers crossed that the black screens are gone.... we shall see.
 

My Computer My Computer

At a glance

Windows 11RYZEN 7 5700G 3.8GHzADATA 8GB DDR4-3200 XPG Z1 4GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
CyberPower PC
CPU
RYZEN 7 5700G 3.8GHz
Motherboard
GIGABYTE B550 UD AC
Memory
ADATA 8GB DDR4-3200 XPG Z1 4
Graphics Card(s)
GIGABYTE GEFORCE RTX 3060 GAMING OC 12GB GDDR6 REV 2.1
Sound Card
HIGH DEFINITION ON-BOARD 7.1 AUDIO
Monitor(s) Displays
M1-Samsung Smart TV, M2- ViewSonic
Screen Resolution
M1-1920X1080 - M2-1920X1080
Hard Drives
1 Tb SSd (main Windows) 1 SSd external drives and two internal SATA HD's
PSU
APEVIA 800WATT GOLD 80 PLUS POWER SUPPLY
Case
In-Win G7 w/ USB 3.0, EZ Swap HDD Dock
Cooling
Liquid
Keyboard
Perixx PERIBOARD-331 Wired Backlit USB Keyboard
Mouse
Logitech MX Ergo Wireless Trackball Mouse
Internet Speed
T-Mobile
Browser
Opera
Antivirus
MS
As long as your PC is still supported, you get upgrades for your drivers Once its reaches of EOL, they freeze and become abandonware.
 

My Computers My Computers

  • At a glance

    Windows 11 Education For 25H2Intel® Core i7 5500u8 GBIntel HD Family Graphics 5500 AMD Firepro 4150M
    OS
    Windows 11 Education For 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics 5500 AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender
  • At a glance

    Windows 11 Pro For Workstations 25H2Xeon 1535m v632 GBAMD Quadro Pro 4100
    Operating System
    Windows 11 Pro For Workstations 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender
Yea, a minute after I posted here I went for it. Got the whole thing done in no time. Safe Mode for DDU, booted out and back into Windows and installed the newest Studio NVIDIA driver. Fingers crossed that the black screens are gone.... we shall see.


A lot of times... MS will install a graphics driver over top of the one you have. This has a tendency to corrupt the installed driver.
It's the reason for step one in the guide above.
 

My Computers My Computers

  • At a glance

    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8655 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
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