Bluetooth goes offline


A

AshForeth

Active member
Member
Local time
10:42 AM
Posts
106
OS
Windows 11 24H2
I have return to my computer and notice that my bluetooth mouse is no longer responsive, when I go to bluetoothsetting, it is no longer connected and cannot connect. I can't even reconnect unless I restart the computer. I have the latest drivers, which are provided by Microsoft. Has anyone encountered this issue? Computer is a Acer Aspire 14 AI. The mouse is a Microsoft Sea Ocean Plastic mouse.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ProArt P16
    CPU
    AMD Ryzen AI 9 HX 370 Processor 2.0GHz
    Motherboard
    N/A
    Memory
    64 Gb
    Graphics Card(s)
    NVIDIA® GeForce RTX 4070 Laptop GPU
    Sound Card
    N/A
    Monitor(s) Displays
    N/A
    Screen Resolution
    3840 x 2400
  • Operating System
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI MS-7C56
    Memory
    32 Gb
    Graphics card(s)
    AMD RX6600
I had similar issue with xbox controller and Dell Keyboard. when it switched off it wouldnt reconect unless i unpaired it and paired it again. Then just updated FW on Xbox Controller and Keyboard and had no issue since. See if mouse can have firmware updated. I would also try different BT device to see if problem is the same. Or uninstall drivers and try to install ones from Acers website.
 

My Computer

System One

  • OS
    Win 11 Pro Insider Beta (26220.8370), Kali Linux
    Computer type
    Laptop
    Manufacturer/Model
    HP Victus 15
    CPU
    AMD Ryzen 5 5600H
    Memory
    16GB (2x8GB) Dual Channel
    Graphics Card(s)
    Nvidia RTX 3050
    Monitor(s) Displays
    1080p IPS 144Hz (Laptop Screen) + 3x 1080p 60Hz screens
    Screen Resolution
    4x 1920x1080 monitors
    Hard Drives
    M.2 NVMe 512GB Samsung - PCIe 4.0x4 - Main system drive

    USB-A and USB-C M.2 NVMe Enclosure with NVMe SSSTC 256GB - NVM Express 1.3 - Ventoy with all install files and all ISO images i use.

    USB External SSD Kingston XS100 1TB - USB 3.2 Gen 2 - WindowsToGo (Clone of my existing Sytem), and all games I play.

    USB External SSHD Seagate FireCuda 2TB - USB 3.0 - For Macrium system images, data, photos, stays always safe at home
    PSU
    200W
    Cooling
    Zalman ZM-NC3 Cooling pad
    Keyboard
    Dell KM7120W
    Mouse
    Dell KM7120W
    Internet Speed
    1Gb/s down / 500Mb/s up
    Browser
    Chrome
    Antivirus
    Windows Defender
This problem is caused by a recent update that will be followed by a silent out-of-band patch shortly. It's not limited to any specific brands of BT mice that I'm aware of. Wait a few days and the mouse will work again when you try to connect it.
 

My Computer

System One

  • OS
    Windows 11 22H2 Pro (X-lite Micro 11 version)
    Computer type
    Laptop
    Manufacturer/Model
    Dell/ Precision 7680
    CPU
    i7 13850HX (20 cores, 28 threads)
    Motherboard
    Dell
    Memory
    32GB DDR5
    Graphics Card(s)
    Intel UHD/ RTX 1000 ADA
    Sound Card
    Realtek
    Monitor(s) Displays
    4K UHD Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 512GB system drive
    WD Blue 1TB game drive
    PSU
    240W AC adapter, 1800W when docked
    Internet Speed
    1 gigabit symmetrical
    Browser
    Firefox, Librewolf
    Antivirus
    None. Manully configured so nobody except me can change any critical system files. (Don't ask how, it's probably against some rule somewhere)
DJNelson said:
This problem is caused by a recent update that will be followed by a silent out-of-band patch shortly. It's not limited to any specific brands of BT mice that I'm aware of. Wait a few days and the mouse will work again when you try to connect it.
Click to expand...
Had no idea there was this issue with recent update:unsure:. But I in insider beta so maybe never happend to me.... Anyway nice to see someone else using X-lite ;-) (y)
 

My Computer

System One

  • OS
    Win 11 Pro Insider Beta (26220.8370), Kali Linux
    Computer type
    Laptop
    Manufacturer/Model
    HP Victus 15
    CPU
    AMD Ryzen 5 5600H
    Memory
    16GB (2x8GB) Dual Channel
    Graphics Card(s)
    Nvidia RTX 3050
    Monitor(s) Displays
    1080p IPS 144Hz (Laptop Screen) + 3x 1080p 60Hz screens
    Screen Resolution
    4x 1920x1080 monitors
    Hard Drives
    M.2 NVMe 512GB Samsung - PCIe 4.0x4 - Main system drive

    USB-A and USB-C M.2 NVMe Enclosure with NVMe SSSTC 256GB - NVM Express 1.3 - Ventoy with all install files and all ISO images i use.

    USB External SSD Kingston XS100 1TB - USB 3.2 Gen 2 - WindowsToGo (Clone of my existing Sytem), and all games I play.

    USB External SSHD Seagate FireCuda 2TB - USB 3.0 - For Macrium system images, data, photos, stays always safe at home
    PSU
    200W
    Cooling
    Zalman ZM-NC3 Cooling pad
    Keyboard
    Dell KM7120W
    Mouse
    Dell KM7120W
    Internet Speed
    1Gb/s down / 500Mb/s up
    Browser
    Chrome
    Antivirus
    Windows Defender
Thorenzz said:
Had no idea there was this issue with recent update:unsure:. But I in insider beta so maybe never happend to me.... Anyway nice to see someone else using X-lite ;-) (y)
Click to expand...
My neighbor is a little old lady who's scared to try X-Lite. I encountered this exact same issue with her computer on Friday, but with a Logitech mouse, now solved. Being cursed with the ability to read faster than most people, there are several other forums I like to peruse, leading to the discovery of numerous similar complaints scattered over the web..
 

My Computer

System One

  • OS
    Windows 11 22H2 Pro (X-lite Micro 11 version)
    Computer type
    Laptop
    Manufacturer/Model
    Dell/ Precision 7680
    CPU
    i7 13850HX (20 cores, 28 threads)
    Motherboard
    Dell
    Memory
    32GB DDR5
    Graphics Card(s)
    Intel UHD/ RTX 1000 ADA
    Sound Card
    Realtek
    Monitor(s) Displays
    4K UHD Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 512GB system drive
    WD Blue 1TB game drive
    PSU
    240W AC adapter, 1800W when docked
    Internet Speed
    1 gigabit symmetrical
    Browser
    Firefox, Librewolf
    Antivirus
    None. Manully configured so nobody except me can change any critical system files. (Don't ask how, it's probably against some rule somewhere)
Does this happen often with bluetooth and updates? I recall similar issues in the past and I end up replacing it with logitech dongles and usb headsets.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ProArt P16
    CPU
    AMD Ryzen AI 9 HX 370 Processor 2.0GHz
    Motherboard
    N/A
    Memory
    64 Gb
    Graphics Card(s)
    NVIDIA® GeForce RTX 4070 Laptop GPU
    Sound Card
    N/A
    Monitor(s) Displays
    N/A
    Screen Resolution
    3840 x 2400
  • Operating System
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI MS-7C56
    Memory
    32 Gb
    Graphics card(s)
    AMD RX6600
It happens a little more often than it should, but it's usually quickly solved.
 

My Computer

System One

  • OS
    Windows 11 22H2 Pro (X-lite Micro 11 version)
    Computer type
    Laptop
    Manufacturer/Model
    Dell/ Precision 7680
    CPU
    i7 13850HX (20 cores, 28 threads)
    Motherboard
    Dell
    Memory
    32GB DDR5
    Graphics Card(s)
    Intel UHD/ RTX 1000 ADA
    Sound Card
    Realtek
    Monitor(s) Displays
    4K UHD Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 512GB system drive
    WD Blue 1TB game drive
    PSU
    240W AC adapter, 1800W when docked
    Internet Speed
    1 gigabit symmetrical
    Browser
    Firefox, Librewolf
    Antivirus
    None. Manully configured so nobody except me can change any critical system files. (Don't ask how, it's probably against some rule somewhere)
DJNelson said:
It happens a little more often than it should, but it's usually quickly solved.
Click to expand...
I remember seeing a post from a headset person indicating that he did not like bluetooth headset because a window update may render it inoperable. Maybe what he said is true.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ProArt P16
    CPU
    AMD Ryzen AI 9 HX 370 Processor 2.0GHz
    Motherboard
    N/A
    Memory
    64 Gb
    Graphics Card(s)
    NVIDIA® GeForce RTX 4070 Laptop GPU
    Sound Card
    N/A
    Monitor(s) Displays
    N/A
    Screen Resolution
    3840 x 2400
  • Operating System
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI MS-7C56
    Memory
    32 Gb
    Graphics card(s)
    AMD RX6600
AshForeth said:
I remember seeing a post from a headset person indicating that he did not like bluetooth headset because a window update may render it inoperable. Maybe what he said is true.
Click to expand...
I'm practicing the art of understatement, to say the least...some people get ...sensitive.... about criticism of MS.
 

My Computer

System One

  • OS
    Windows 11 22H2 Pro (X-lite Micro 11 version)
    Computer type
    Laptop
    Manufacturer/Model
    Dell/ Precision 7680
    CPU
    i7 13850HX (20 cores, 28 threads)
    Motherboard
    Dell
    Memory
    32GB DDR5
    Graphics Card(s)
    Intel UHD/ RTX 1000 ADA
    Sound Card
    Realtek
    Monitor(s) Displays
    4K UHD Touchscreen
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 512GB system drive
    WD Blue 1TB game drive
    PSU
    240W AC adapter, 1800W when docked
    Internet Speed
    1 gigabit symmetrical
    Browser
    Firefox, Librewolf
    Antivirus
    None. Manully configured so nobody except me can change any critical system files. (Don't ask how, it's probably against some rule somewhere)
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