Solved Bought new router but having problems upgrading firmware


scott784

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I just replaced my Asus router with a new Netgear Nighthawk AX5400 (model RAX50) router. This thread is not really about my specific router, but just thought I'd put that out there.

So I just installed the new router on my home network today and got all wireless devices working as well. But here's the situation. I noticed that firmware updates are available. Despite this being a new router, the last firmware update on this device appears to be from August 2021. I understand I have to do them myself manually (one by one until I reach the most current level of firmware updates).

But accessing the updates from my router's home page, I get no where. In other words, I get a zip file that Windows 11 cannot recognize or do anything with. All I get are prompts - asking silly questions like how I want to open the file (i.e. Word, Adobe, etc. I thought Windows 11 had zip file extractions built into the Windows 11 operating system?

Can someone advise? For example, is there any third party software that I need in order to extract the firmware files that Netgear states are available for my new router? If this is not necessary, how do I get around the endless cycle of Windows 11 asking me how I wish to open these firmware updates?

Any feedback here is appreciated. I realize I have to be SUPER careful with firmware updates in order to avoid destroying the new router. And Netgear tech support indicated that each firmware update (with the past year) will need to be installed (one by one) before the router will become smart enough to grab future updates on its own.
 

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FreeBooter

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Scott

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I thought Windows 11 had zip file extractions built into the Windows 11 operating system?

It does. Right-click on the file, select Extract All. Follow the prompts.

1661665301656.png
 

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Berton

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Despite this being a new router, the last firmware update on this device appears to be from August 2021.
That's normal considering it hadn't been updated while in the seller's possession, no way to know how long that was. Same for a new computer always needs updating after setup.
 

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NavyLCDR

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Every router I have ever had with factory firmware has had an upgrade page on its web interface. You just click the button to upgrade firmware and it does it automatically itself, no files to download or unzip, just like Windows Update. For example, if there were updates available, I would just click the Update All button and it would handle everything for me:

capture4.jpg

Yes, custom firmware such as DD-WRT may be different.
 

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scott784

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I did briefly speak with tech support at Netgear. I was told that I would have to go through every firmware update (since my router's last firmware update) and install them one by one. In other words, no jumping from my August 2021 firmware version to the latest firmware update.

I am not sure why the manufacturers of routers don't make this an easier process. And perhaps that explains that according to statistics I've read online, the vast majority of home user's never bother updating their router's firmware at all.

But I am a big advocate of online security; and I know it all starts with the router. So I certainly believe in doing it! I understand Netgear has an automatic firmware update, "but" I was told this won't work in the background until I do all the manual updates over the past year.

Thanks for the replies here. I will post back when I have time to accomplish this.
 

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Berton

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NavyLCDR

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It just seems really weird to me that "a new Netgear Nighthawk AX5400" would not have the option in the web interface to upgrade firmware automatically when my old reliable Nighthawk R7000 does. Heck, my old Nighthawk even has an option to keep itself updated. Any idea why Netgear did away with those options on new routers?

capture3.jpg
 

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cereberus

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Well, first thing to think about is whether you need to update.

The principle "if it ain't broke, don't fix it' is always a good maxim.

My router is waiting an update but works fine. The router forum is flooded with complaints about latest update losing connection all the time.
 

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Berton

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I forgot to mention the reason for updating was a message from Netgear about Security Firmware Update.
 

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scott784

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Oddly enough, I learned today that my new router was on the current version! Somehow over the last 2 days, the router automatically made it to the latest firmware version of V1.0.11.112_2.0.77

That was not the case when I originally posted a couple of days ago. At that time (and with the router online), there was no option to simply click an update button (as you would do in Windows). Nothing so simple at all. And Tech Support at Netgear had previously advised that I would have to install each firmware update (one by one) until I made it up to the most current firmware version. I was told that only then would the router take over and do its own housekeeping (so to speak) with these firmware updates.

So, again, it was odd that the router suddenly was able to grab the latest version on its own, when I was not getting this option 2 days ago. Oh well, I am happy now. Thanks for all the replies here.
 

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scott784

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So I am all set on my new router. But I do have one question, which might sound dumb.

When I gave my router a home network name, I named it Rexford. But now when I go to network wi-fi connections, I see that I can choose between Rexford or Rexford/5G. I did a speed test between the two of these wi-fi connections. And you guessed it. When I choose Rexford/5G as my wi-fi connection in the home, the speed test results are much higher than the regular speed under the name Rexford.

So here's the dumb question. Given that scenario, why would I ever want to log onto the wi-fi Rexford when I can choose Rexford/5G and get higher wireless speeds? In other words, since my devices seem to be capable for either one, would there be any reason to ever choose the Rexford wi-fi connection? And since it's the same home network, why is there a separate name for each? Thanks for any final replies here.
 

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Fabler2

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So I am all set on my new router. But I do have one question, which might sound dumb.

When I gave my router a home network name, I named it Rexford. But now when I go to network wi-fi connections, I see that I can choose between Rexford or Rexford/5G. I did a speed test between the two of these wi-fi connections. And you guessed it. When I choose Rexford/5G as my wi-fi connection in the home, the speed test results are much higher than the regular speed under the name Rexford.

So here's the dumb question. Given that scenario, why would I ever want to log onto the wi-fi Rexford when I can choose Rexford/5G and get higher wireless speeds? In other words, since my devices seem to be capable for either one, would there be any reason to ever choose the Rexford wi-fi connection? And since it's the same home network, why is there a separate name for each? Thanks for any final replies here.
It's a dual band router. 5GHz faster and shorter range. 2.4 GHz slower but with a longer range. Basically if your device is far from the router then select the 2.4 GHz band.

2022-08-30 06_59_30-Bought new router but having problems upgrading firmware _ Windows 11 Foru...png
 

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cereberus

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So I am all set on my new router. But I do have one question, which might sound dumb.

When I gave my router a home network name, I named it Rexford. But now when I go to network wi-fi connections, I see that I can choose between Rexford or Rexford/5G. I did a speed test between the two of these wi-fi connections. And you guessed it. When I choose Rexford/5G as my wi-fi connection in the home, the speed test results are much higher than the regular speed under the name Rexford.

So here's the dumb question. Given that scenario, why would I ever want to log onto the wi-fi Rexford when I can choose Rexford/5G and get higher wireless speeds? In other words, since my devices seem to be capable for either one, would there be any reason to ever choose the Rexford wi-fi connection? And since it's the same home network, why is there a separate name for each? Thanks for any final replies here.
Not all pcs or mobile phones have 5G ability, and have to connect to 2.4G.

Some routers have same uuid for 2.4G and 5G and router automatically chooses. Others do a separate uuid as you say above.

I prefer latter as sometimes routers connect on slower 2.4G even though 5G is available.
 

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Berton

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@scott784
I see the same on my Nighthawk, 2 choices.
 

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scott784

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Yeah, since all my devices appear to offer me the choice of what must be 2.4G (the wi-fi connection called Rexford on my home wi-fi) as well as the 5G Rexford/5G, I just thought it was kind of odd that I must scroll down in the list to get to the Rexford/5G wi-fi connection. At any rate, good to know that this is normal and others see a similar set-up on their home wi-fi networks. As previously stated, when I do a speed test, the download and upload speeds are much greater on the 5G. So I just set up all devices to use the Rexford/5G home wi-fi, especially since none of my devices are far away from the router. This is only a 1412 square foot home (with everything on one level). So none of the devices are far away. Thanks for the feedback.
 

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