Having problems with a Bluetooth driver


zebal said:
Trying drivers from update catalog as suggested by Bastet,
if you didn't tell us you didn't know which one to download other people reading the thread would assume that you have tried them and would skip that part which might as well work.

So you should certainly try them all.
Click to expand...
I'd be happy to download and they, can you tell me which file I need to download?
 

My Computer

System One

  • OS
    Windows 11 Pro version 22H2 build 22621.3155
    Computer type
    PC/Desktop
    Manufacturer/Model
    I built my system
    CPU
    Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
    Motherboard
    MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
    Memory
    CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
    Graphics Card(s)
    Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
    Sound Card
    onboard
    Monitor(s) Displays
    (2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    (3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
    (1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
    PSU
    Corsair RM750e Fully Modular Low-Noise ATX Power Supply
    Case
    Carbide Series™ Air 540 High Airflow ATX Cube Case
    Cooling
    Thermalright Peerless Assassin 120 SE CPU Air Cooler
    Keyboard
    Logitech K800
    Mouse
    Logitech MX Master
    Internet Speed
    680 Mbps
    Browser
    Chrome as default with Firefox as well
    Antivirus
    Avira Pro
Logical Ron said:
can you tell me which file I need to download?
Click to expand...
The one with latest date from "Last Updated" column.
There are 3 in total, try each one of them, it's safe to skip windows 7 and 8.1 drivers.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
zebal said:
The one with latest date from "Last Updated" column.
There are 3 in total, try each one of them, it's safe to skip windows 7 and 8.1 drivers.
Click to expand...
My mistake I did try that, it is what downloaded the .cab file in the beginning of this thread
 

My Computer

System One

  • OS
    Windows 11 Pro version 22H2 build 22621.3155
    Computer type
    PC/Desktop
    Manufacturer/Model
    I built my system
    CPU
    Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
    Motherboard
    MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
    Memory
    CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
    Graphics Card(s)
    Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
    Sound Card
    onboard
    Monitor(s) Displays
    (2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    (3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
    (1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
    PSU
    Corsair RM750e Fully Modular Low-Noise ATX Power Supply
    Case
    Carbide Series™ Air 540 High Airflow ATX Cube Case
    Cooling
    Thermalright Peerless Assassin 120 SE CPU Air Cooler
    Keyboard
    Logitech K800
    Mouse
    Logitech MX Master
    Internet Speed
    680 Mbps
    Browser
    Chrome as default with Firefox as well
    Antivirus
    Avira Pro
If you tried ALL 3 of them labeled with "8/31/2016" then this part is done.
Note that if you try to install one and if it says you already have the latest driver then it's needed to uninstall existing one to be able to install another one.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
zebal said:
If you tried ALL 3 of them labeled with "8/31/2016" then this part is done.
Note that if you try to install one and if it says you already have the latest driver then it's needed to uninstall existing one to be able to install another one.
Click to expand...
I'll uninstall that driver and try to install the one from the catalog.
 

My Computer

System One

  • OS
    Windows 11 Pro version 22H2 build 22621.3155
    Computer type
    PC/Desktop
    Manufacturer/Model
    I built my system
    CPU
    Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
    Motherboard
    MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
    Memory
    CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
    Graphics Card(s)
    Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
    Sound Card
    onboard
    Monitor(s) Displays
    (2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    (3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
    (1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
    PSU
    Corsair RM750e Fully Modular Low-Noise ATX Power Supply
    Case
    Carbide Series™ Air 540 High Airflow ATX Cube Case
    Cooling
    Thermalright Peerless Assassin 120 SE CPU Air Cooler
    Keyboard
    Logitech K800
    Mouse
    Logitech MX Master
    Internet Speed
    680 Mbps
    Browser
    Chrome as default with Firefox as well
    Antivirus
    Avira Pro
Logical Ron said:
I'll uninstall that driver and try to install the one from the catalog.
Click to expand...
OK, there are 3 of them from 2016, each with different cab file name so they're not entirely same.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
zebal said:
OK, there are 3 of them from 2016, each with different cab file name so they're not entirely same.
Click to expand...
Tried all 3 and no change
 

My Computer

System One

  • OS
    Windows 11 Pro version 22H2 build 22621.3155
    Computer type
    PC/Desktop
    Manufacturer/Model
    I built my system
    CPU
    Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
    Motherboard
    MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
    Memory
    CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
    Graphics Card(s)
    Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
    Sound Card
    onboard
    Monitor(s) Displays
    (2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    (3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
    (1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
    PSU
    Corsair RM750e Fully Modular Low-Noise ATX Power Supply
    Case
    Carbide Series™ Air 540 High Airflow ATX Cube Case
    Cooling
    Thermalright Peerless Assassin 120 SE CPU Air Cooler
    Keyboard
    Logitech K800
    Mouse
    Logitech MX Master
    Internet Speed
    680 Mbps
    Browser
    Chrome as default with Firefox as well
    Antivirus
    Avira Pro
If this BT adapter is USB device, have you tried plugging it into another USB port?
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790

My Computer

System One

  • OS
    Windows 11 Pro version 22H2 build 22621.3155
    Computer type
    PC/Desktop
    Manufacturer/Model
    I built my system
    CPU
    Intel Core i7-12700KF Desktop Processor 12 (8P+4E) Core
    Motherboard
    MSI MAG Z790 Tomahawk WiFi Gaming Motherboard
    Memory
    CORSAIR VENGEANCE DDR5 RAM 32GB (2x16GB) 6000MHz CL36 Intel XMP iCUE
    Graphics Card(s)
    Gigabyte GeForce RTX™ 3060 GAMING OC 12G (rev. 2.0)
    Sound Card
    onboard
    Monitor(s) Displays
    (2) Samsung S24E310HL 23.6-Inch Screen LED-Lit Monitors
    Screen Resolution
    1920 x 1080
    Hard Drives
    (3) SAMSUNG Electronics 870 EVO 2TB 2.5 Inch SATA III Internal SSD for storage
    (1) Samsung 850 EVO 500GB 2.5-Inch SATA III Internal SSD for OS
    PSU
    Corsair RM750e Fully Modular Low-Noise ATX Power Supply
    Case
    Carbide Series™ Air 540 High Airflow ATX Cube Case
    Cooling
    Thermalright Peerless Assassin 120 SE CPU Air Cooler
    Keyboard
    Logitech K800
    Mouse
    Logitech MX Master
    Internet Speed
    680 Mbps
    Browser
    Chrome as default with Firefox as well
    Antivirus
    Avira Pro
@Logical Ron
I'm not running out of suggestions, but I suspect your BT adapter is not supported on Windows 11.
But also I think there must be solution because MSI site offers driver for Windows 11.

Check that BT services are running when you install driver (start them manually and set to automatic startup)
and you also might need to reboot system after reinstalling driver.
Since you're installing a cab file from device manager this means services might not be automatically started like with driver installer.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI / MS-7B29
    CPU
    Intel i3 8100 @3.6Ghz
    Motherboard
    H310M PRO-VDH (MS-7B29)
    Memory
    1 x 16GB DDR4 @2400 MHz
    Graphics Card(s)
    Nvidia GeForce GT 1030 2GB SDDR4
    Sound Card
    Realtek VEN_10EC&DEV_0887 / NVIDIA VEN_10DE&DEV_0081
    Monitor(s) Displays
    Acer V226HQL
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD 500 GB Crucial MX500 / HDD 1 TB TOSHIBA DT01ACA100
    PSU
    ATX, details unknown
    Case
    Everest 551B
    Cooling
    details unknown
    Keyboard
    Mechanical Gaming Hydra R7 - Rampage
    Mouse
    Logitech G703
    Internet Speed
    Down: 28Mbps / Up: 19Mbps
    Browser
    Microsoft Edge
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    Bluetooth: TP Link 5.0 Nano USB adapter UB500
    WLAN: D-Link 150 Pico USB adapter, N standard
    Web camera: Logitech C270 HD 720p @30fps
    Microphone: Trust MICO, model 23790
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