Having problems with a Bluetooth driver

Bastet · Dec 26, 2023

I can find one for ddr4: MAG Z790 TOMAHAWK WIFI DDR4 choose lan driver from the drop down menu.
https://download.msi.com/dvr_exe/mb/bt_driver_W11.zip Bluetooth driver.

Logical Ron · Dec 26, 2023

Bastet said:
I can find one for ddr4: MAG Z790 TOMAHAWK WIFI DDR4 choose lan driver from the drop down menu.
https://download.msi.com/dvr_exe/mb/bt_driver_W11.zip Bluetooth driver.

That is the one I ran and got the message above

zebal · Dec 26, 2023

Logical Ron said:
That is the one I ran and got the message above

Are you sure you downloaded and installed the one for Windows 11 and not for Windows 10?
there is dropdown menu on MSI site to select windows bitness.

Logical Ron · Dec 26, 2023

zebal said:
Are you sure you downloaded and installed the one for Windows 11 and not for Windows 10?
there is dropdown menu on MSI site to select windows bitness.

Yes I am sure, the name of the file is bt_driver_W11.zip

zebal · Dec 26, 2023

Have you also tried the other one for Windows 10?

Bastet · Dec 26, 2023

Logical Ron said:
That is the one I ran and got the message above

Strange.

Logical Ron · Dec 26, 2023

zebal said:
Have you also tried the other one for Windows 10?

No I didn't but I knew you would suggest it so I downloaded it and ran it without any change. Thanks for all your help but I don't understand why the first issue was resolved only to create a new issue ????

Bastet · Dec 26, 2023

Have you tried the Microsoft update catalog I mentioned?

Logical Ron · Dec 26, 2023

Bastet said:
Strange.

what is even stranger is that I have not had any issues with any Bluetooth. I don't want to ignore it because one day I will and have to do all this anyway.

zebal · Dec 26, 2023

Logical Ron said:
but I don't understand why the first issue was resolved only to create a new issue ????

Nothing was resolved so far in your case from what I see,
I suggested windows 10 driver after confirming you tried Windows 11 because I want to remove possibility of error on your side.
Often time the issue is not with computer but not following instructions exactly or doing things wrong, so this must be handled as well

Logical Ron · Dec 26, 2023

Bastet said:
Have you tried the Microsoft update catalog I mentioned?

yes but didn't know which file to download

zebal · Dec 26, 2023

Logical Ron said:
yes but didn't know which file to download

See? I told you!

Logical Ron · Dec 26, 2023

zebal said:
Nothing was resolved so far in your case from what I see,
I suggested windows 10 driver after confirming you tried Windows 11 because I want to remove possibility of error on your side.
Often time the issue is not with computer but not following instructions exactly or doing things wrong, so this must be handled as well

when I said "resolved" I meant I no longer have BCM20702A0 in other devices with the yellow triangle. the problem just moved to the Bluetooth where it wasn't prior to fixing the other devices error

Logical Ron · Dec 26, 2023

zebal said:
See? I told you!

See what, what did you tell me? if you are getting frustrated I would prefer you to not reply.

Bastet · Dec 26, 2023

Logical Ron said:
yes but didn't know which file to download

No worries.
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under View>Show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.

zebal · Dec 26, 2023

Logical Ron said:
See what, what did you tell me? if you are getting frustrated I would prefer you to not reply.

Not at all, I'm not frustrated believe me, I'm just sharing my experience troubleshooting computers over the board, you're fine! :thumbsup:

Logical Ron · Dec 26, 2023

Bastet said:
No worries.
You might have to reinstall an older driver via the device’s entry within device manager if it doesn’t show then check under View>Show hidden devices.
Right click device.
Choose update driver.
Choose ‘browse my computer for drivers’.
Choose ‘let me pick from a list of available drivers on my computer’.
Choose the compatible hardware from the list, then choose next.
Choose one of the older drivers from the list shown, then click next.
This will then reinstall the driver.

Just tried that, the only driver in the list was Broadcom 4.0 ( not full name) and I got this.

Logical Ron · Dec 26, 2023

zebal said:
Not at all, I'm not frustrated believe me, I'm just sharing my experience troubleshooting computers over the board, you're fine!

I still don't know what I should "see, I told you"

Bastet · Dec 26, 2023

Logical Ron said:
Just tried that, the only driver in the list was Broadcom 4.0 ( not full name) and I got this.
View attachment 82395

Then I’d say it isn’t compatible or there’s a problem recognising the installed driver. Does Bluetooth work? If yes then the driver is working.

zebal · Dec 26, 2023

Logical Ron said:
I still don't know what I should "see, I told you"

Trying drivers from update catalog as suggested by Bastet,
if you didn't tell us you didn't know which one to download other people reading the thread would assume that you have tried them and would skip that part which might as well work.

So you should certainly try them all.